E-Flow

These incompetent idiots are driving me up the wall at the minute.

Tried to pay for two trips a couple of hours before the 8pm deadline but was told their system was down and they'd call me back. They never did. Rang a couple of days later (and got the girl who originally said they'd call me back! Though she said it's someone else who does the calling back...) but now in addition to the €6 was another €6 as a fine. She took payment for the original €6 and said the fine would be sorted out. Of course it wasn't and I got the letter in the post looking for it. Have called them 3 times since and each time they fobbed off that it's in dispute. The original trips were about a month ago. Along the way they took my phone number (again) and said they'd get back to me in a day or two but never did. That fake call-back one was last week. This week I rang again and got a supervisor who said he'd chase it up again (like the guy who took my number last week said he'd do...)

Is there anything I can do to get someone off their arse to sort this out? It's not my fault their system was down and I couldn't pay the original bill on time but I am the one getting continually fobbed off with fake promises of letters and call-backs and getting stressed about it. Argh!

Clytus wrote: »

Got a letter ( well my wife did) demanding payment of €3 toll...and a €40 additional charge. My wife went nuts as the car is only registered to her...its my car really...but thing was i was almost positive I paied the toll. Anyway...i found my receipt which did confirm i paid...so i rang them and asked wht the story with the letter was. The guy said..yeah..we know you paid...but the system is just sending these letters out!:eek:

(me)...EHHHH....so you guys have a revenue collecting system in operation that you know isint working correctly??

( E-Flow operator)Yeah!

Now....I dont know about the rest of the nation...but this just seems wrong!
Look...the toll has to be paid...no problems there...but what happens to all the monies paid on false charges?

I paid my toll at the toll booth and got a letter saying I didnt pay. I dont think I kept or even got a receipt. Never heard of EFLOW until I got the letter. Had no idea there was even such a system in place.

metrovelvet wrote: »

I paid my toll at the toll booth and got a letter saying I didnt pay. I dont think I kept or even got a receipt. Never heard of EFLOW until I got the letter. Had no idea there was even such a system in place.

The letters are issued for travel through the (non tollbooth) tolls on the M50. So did you take a trip on the M50 separate to whereever you went that you paid at a booth?

Oryx wrote: »

The letters are issued for travel through the (non tollbooth) tolls on the M50. So did you take a trip on the M50 separate to whereever you went that you paid at a booth?

I have no idea. I was on the m50 getting off at the N5 exit. I paid a toll. That's all I know.

metrovelvet wrote: »

I have no idea. I was on the m50 getting off at the N5 exit. I paid a toll. That's all I know.

You paid a toll at a booth? When was this? The toll booths on the M50 have been gone for months now.

Sleipnir

IsThatSo? wrote: »

Eek, turn of the caps lock :eek:

Did you not know that people pay more attention to posts and emails that are written in ALL CAPS? If you write a letter to the government in ALL CAPS then you skip right to the top of the queue too, and you don't have to pay for anything.

I thought everyone knew that:rolleyes:

Oryx wrote: »

You paid a toll at a booth? When was this? The toll booths on the M50 have been gone for months now.

About 3 weeks ago. I definitely paid a toll. Have a witness who was in the car with me. Know I didnt hallucinate it.

Sleipnir

metrovelvet wrote: »

I have no idea. I was on the m50 getting off at the N5 exit. I paid a toll. That's all I know.

Are you sure you're not confusing your toll payment at a booth with another time?
You don't pay at a booth on the m50, you drive through, it photographs your reg, and you pay online. If you don't you get a fine.

Sleipnir

metrovelvet wrote: »

About 3 weeks ago. I definitely paid a toll. Have a witness who was in the car with me. Know I didnt hallucinate it.

There's no booths at which to pay. You can't physically hand any money over to anyone.,

metrovelvet wrote: »

About 3 weeks ago. I definitely paid a toll. Have a witness who was in the car with me. Know I didnt hallucinate it.

Ive no idea then. There are deffo no booths on the M50. You HAVE to pay at a paystation, online, or by phone.

Davidth88

I have no idea. I was on the m50 getting off at the N5 exit. I paid a toll. That's all I know.

I think you are mistaking the M50 for the M4

a) M50 has no toll booths at all
b) There is no exit for the N5 on the M50

MrsMcSteamy

Same story as everyone here it would seem, my dad came up to dublin on Monday morning to pick me up from the airport so passed through the toll twice and as i work for a retailer where you can pay the toll i did so once i returned home. Surprise surprise a letter arrived in the post for non payment. Waiting on my dad to come home with his receipt to ring eflow

Gonna be fun

Blue_Wolf

Ive had some problems with them. Went on the toll paid the 3euro and saved the ref number on my desktop. Deleted it after a week, than get a letter saying i now owe 6euro as i didnt pay so i rang them up and they said they will escalate the issue blah blah. They said I would receive a letter with the answer. Got a letter alrite saying that I now owe them 50euro.
I rang up and they said that I should have received a letter to say that my thing was rejected. I said I didnt. They said that the 50euro fine was issued on the same day as the letter so it wouldnt have made any odds.

Hate them!

Zxc

Am also in an ongoing dispute with eFlow over non-payment of toll, though paid online within the time, they say payment hasn't gone through.
If it turns out payment wasn't made successfully, I don't mind paying the toll but NOT the fine for non-payment within the time.
Been in touch by email and phone. Finally got a reply by email after one whole month saying it would be about ten days before hearing their judgement on the dispute.
Like other posters on here, the frustration generated by these tolls and attempting resolution of disputes is huge.

Has anyone ever actually paid fines when they reach the hundreds, or ever been taken to court by eFlow?

As someone else wrote, the infrastructure required to implement the boothless toll system must dwarf that of the old booth & booth operator system.

Now Im confused. So does the how could i have been on two motorways at the same time? Also I got two bills for going in opposite directions [north and south] at the same time. Did I accidentally drive into an Italo Calvino short story?

metrovelvet wrote: »

Now Im confused. So does the how could i have been on two motorways at the same time? Also I got two bills for going in opposite directions [north and south] at the same time. Did I accidentally drive into an Italo Calvino short story?

They could have misread someone elses plate. Fines usually have a picture of your car, that would tell you if it was really your car.

Zxc wrote: »

Am also in an ongoing dispute with eFlow over non-payment of toll, though paid online within the time, they say payment hasn't gone through.
If it turns out payment wasn't made successfully, I don't mind paying the toll but NOT the fine for non-payment within the time.
Been in touch by email and phone. Finally got a reply by email after one whole month saying it would be about ten days before hearing their judgement on the dispute.
Like other posters on here, the frustration generated by these tolls and attempting resolution of disputes is huge.

Has anyone ever actually paid fines when they reach the hundreds, or ever been taken to court by eFlow?

As someone else wrote, the infrastructure required to implement the boothless toll system must dwarf that of the old booth & booth operator system.

What email address did you use? It's been almost a couple of months and several phone calls to them and still no word back from the feckers. Really sick of it and wondering what the outcome will be! Can I sue them for stress caused, I wonder.

They finally got back to me and cancelled the fine. 8 weeks and multiple phone calls from me to them and multiple lies from them to me later. Definitely the worst customer service experience I have ever had. So frustrating! Easy knowing they have a monopoly.

Zxc

vodafoneproblem wrote: »

What email address did you use? It's been almost a couple of months and several phone calls to them and still no word back from the feckers. Really sick of it and wondering what the outcome will be! Can I sue them for stress caused, I wonder.

Apologies Vodafoneproblem, It is only now that I see your message.

When emailing eflow, I used the contact form on the eflow website. Absolutely worthless as it turned out. It is not good enough to offer an email contact if it takes weeks to respond.

It is good that you got sorted. I'm still waiting to have my situation resolved.

Here are links to some very recent reports in the Irish Times about the ongoing problems with the M50 toll operations and includes details of some moves to try to improve the situation.
http://www.irishtimes.com/newspaper/ireland/2009/0417/1224244902143.html
http://www.irishtimes.com/newspaper/breaking/2009/0416/breaking70.html
http://www.irishtimes.com/newspaper/motors/2009/0325/1224243363207.html