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3's Problems

Walkman

This probably sounds like a survey but honestly its not. As you will all know I am a fan of 3 (and as my signature says not an employee). Im just wondering what peoples problems are with them (please take cc out of the equation as even I will admit a lot of work is needed there). Is it price, handsets, coverage etc..... The reason im asking is I have been a post pay customer for a number of years now and never have any major problem with them but always see people here giving out about them. Where did it all go wrong (please dont mention broadband as I returned that rubbish modem too). Just heard their talk and text promotion on 3pay might be scrapped and replaced with monthly X top up gets free texts and calls to every network (credit also stays on account not like before)

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TheLoc

I have been on all service providers. o2, vodafone and 3. 3 was by far the most expensive. they were terrible. Anytime I contacted cust care I got through to indians who were very difficult. I bought an LG u400 and after a year I decided to leave 3pay because of the price. I tried to unlock the phone as I liked it but 3 referred me to LG who then referred me back to 3 and then back to LG and one last time to 3 where I pretty much gave them a piece of my mind. Bunch of useless B*astards if you ask me. Meteor are the chepeast company. I only spend 20 quid every month and a half. don't know how they make a profit but its perfect. o2 were ok. cheap enough too. contracts are very steep though. I only use pay as you go. Vodafone were another disaster for price. Coverage on all companies is now 99.9% as they say on all their ads. Meteor is not fantastic for internet but as a phone... It's perfect. + I have an iphone and it works a dream on it. hook up to wifi everywhere nowadays.

jimmycrackcorm

My only gripe is the lack of edge coverage once you are out of the 3g area.

towel401

drunkmonkey wrote: »

compared to what? It suits me down to the ground...no need for any addons, just, talk text and surf...perfect...

their prepaid even. it costs nearly 20c to send a text on that on the cheaper plans. the data is ridiculously expensive compared to the 1gb addon. the only thing cheaper is calls to other networks. meteor used to cost the same before they jacked up the price

drunkmonkey

think i better put the kettle on..towel you'll be a while before you find a price plan that gives such flexibility and so much any network minutes for the same price...

drunkmonkey

towel401 wrote: »

relax seems like a rip off. they only jacked up the prices

compared to what? It suits me down to the ground...no need for any addons, just, talk text and surf...perfect...

towel401

relax seems like a rip off. they only jacked up the prices

drunkmonkey

Random wrote: »

Comparing Dell and 3 tech support is not the same I don't think.

With 3 you have a handset and an account. With the account you have no choice but to contact them to get issues resolved.

With Dell you buy the PC. You can fix it yourself or bring it to a PC shop and only have to deal with them if you want to arrange a return.

With Dell if i've a problem I call india....the parts are there the next day and the problem is resolved in a day or 2 at the most (dell India support was abominal until watchdog in the UK got on the case).....I did pay extra for next business day support but it's very good.....3 on the other hand are a disaster when it comes to phone support, swap the sim, send the phone for repair 3 times etc....most people just give up and walk away...tbh if 02 came out with the same offer as relax i'd jump ship straight away....meteor does not intrest me until the 3G network is complete...

drunkmonkey

Walkman wrote: »

Why you asking me that?

you just opened pandoras box...

Walkman

drunkmonkey wrote: »

Their marketing is complete rubbish.....
Swing both ways, what kind of a limp wristed, pink shirt wearing bafoon came up with that.....as for all you can eat talk and text what kind of bubble are these folks living in......if I took over 3 i'd fire the marketing department, they really are making a complete arse of the whole thing....

I think there relax price plan is brilliant....customer care thing dosen't bother me...Dell is in India and has been for the last 8 years or so i'm well used to it......BUT technical phone problems should be esclated to and Irish Support team, they really need to start doing this soon...

p.s
Walkman what have you been smoking....:)

Why you asking me that?

towel401

don`t buy a phone from them. thats just asking for trouble

[Deleted User]

drunkmonkey wrote: »

Their marketing is complete rubbish.....
Swing both ways, what kind of a limp wristed, pink shirt wearing bafoon came up with that.....as for all you can eat talk and text what kind of bubble are these folks living in......if I took over 3 i'd fire the marketing department, they really are making a complete arse of the whole thing....

I think there relax price plan is brilliant....customer care thing dosen't bother me...Dell is in India and has been for the last 8 years or so i'm well used to it......BUT technical phone problems should be esclated to and Irish Support team, they really need to start doing this soon...

p.s
Walkman what have you been smoking....:)

Comparing Dell and 3 tech support is not the same I don't think.

With 3 you have a handset and an account. With the account you have no choice but to contact them to get issues resolved.

With Dell you buy the PC. You can fix it yourself or bring it to a PC shop and only have to deal with them if you want to arrange a return.

drunkmonkey

Their marketing is complete rubbish.....
Swing both ways, what kind of a limp wristed, pink shirt wearing bafoon came up with that.....as for all you can eat talk and text what kind of bubble are these folks living in......if I took over 3 i'd fire the marketing department, they really are making a complete arse of the whole thing....

I think there relax price plan is brilliant....customer care thing dosen't bother me...Dell is in India and has been for the last 8 years or so i'm well used to it......BUT technical phone problems should be esclated to and Irish Support team, they really need to start doing this soon...

p.s
Walkman what have you been smoking....:)

towel401

3 isn't that bad as long as you dont deal with their customer service and use your own phone (ie not a branded/locked one you buy from them). i don't really care about the coverage - it cuts out a lot on the train and switches to voda or loses coverage but i couldn't care less.

they don't support the standard GSM feature of disabling voicemail by using the divert menu in phones. this pisses me off but a one-off issue since i don't use voicemail.

they do a fair bit of censorship on websites and connections to servers like ssh, xmpp used to drop a lot even though the phone hadnt moved but I don't know if it still does that. the speed isn't that bad got 40k upstream here in culchie land which isn't bad. i don't really care how slow it is either since i don't usually use it for downloading or browsing

Walkman

ardmacha wrote: »

They need a deal where you can roam at standard EU rates at least so that there is widespread coverage, even where 3UK don't operate.

I never realised that was an issue with 3pay. That, I have to say is crazy, in this day and age not to be able to get coverage everywhere in the UK. As for handset range they have got a lot better im the last few months with the lg renoir, nokia n96, 6220, sony w595 and c905 all launched in the last few months and the nokia 6600 fold and slide, samsung soul (lite or junior cant remember the name), u800 still to be launched before christmas. The text offer should be launched in the next 2 weeks.

ardmacha

coverage in the north and the uk can be very bad on 3pay

This is serious problem, as in many areas you have no coverage at all. They need a deal where you can roam at standard EU rates at least so that there is widespread coverage, even where 3UK don't operate.

[Deleted User]

Sam Vimes wrote:

i was just about to say that excluding customer care the network is quite good but for me a company isn't judged by how good they are when things are going well, they're judged by how efficiently and quickly they solve a problem when it arises. as you say yourself, this is where 3 collapse in a massive retarded fireball

This pretty much sums up my feelings too. They have a couple of nags even without customer care but customer care is the one reason that I know nothing about their plans, handsets or services - I would not even consider them as a network for me until they sort customer care and show me any clue that they have any abilities to perform anything but the most simple of tasks.

metalfest

cojomo2 wrote: »

they are the best value but will be leaving them due to their poor range of smartphones..

which network are you moving to?

metalfest

any idea of when this will be coming into action?
before new years?

Walkman

long_b wrote: »

+1, but of course that depends on X !

Dont get too excited, the last time I was told about the old 3pay offer it was not exactly what i was told about so if its not exactly as above.......

long_b

Sam Vimes wrote: »

now that would interest me.

+1, but of course that depends on X !

robinph

My only problem with them has been poor roaming in a couple of countries, not a biggie though as those were only really once off trips and where I roam mostly I find the coverage fine and especially having the 3likehome thing for data whilst roaming as well.

Sam Vimes

cojomo2 wrote: »

they are the best value

that depends entirely on your usage. personally i'd be about €100 worse off each month if i used a 3 phone as my main phone

Sam Vimes

Walkman wrote: »

Just heard their talk and text promotion on 3pay might be scrapped and replaced with monthly X top up gets free texts and calls to every network (credit also stays on account not like before)

now that would interest me.

but of course i first thought to myself "wow, that's a great offer", then reminded myself.....

cojomo2

they are the best value but will be leaving them due to their poor range of smartphones..

Rob_l

1.Their phone support is a hella nightmare scenario to have to ring

Sam Vimes

emmmmmm......

i was just about to say that excluding customer care the network is quite good but for me a company isn't judged by how good they are when things are going well, they're judged by how efficiently and quickly they solve a problem when it arises. as you say yourself, this is where 3 collapse in a massive retarded fireball

so excluding customer care and assuming everything is working:

i find the coverage around dublin excellent. i'm rarely out of 3g coverage unless i'm deep in a big building where coverage doesn't penetrate or similar

i haven't bought a handset from them since the n70 so can't comment on that

coverage in the north and the uk can be very bad on 3pay. 3uk roams onto other networks the same way 3irl roam onto vodafone but 3pay customers don't have access to these networks so i often found myself ot of coverage in belfast, glasgow and london

the internet speeds are good pretty much all the time. i can't comment much on calls because i only use the phone for the internet

their 3 like home deal is excellent (when in coverage) but you couldn't rely on a 3pay handset for worldwide roaming