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Breaking off security tags..

Basq

Odd one here!

Was shopping at the weekend and picked up a few things in the menswear section of Dunnes. Just noticed this morning that they left the security tag on a jumper i bought..... honestly!

The bag (with receipt) was thrown out yesterday evening, and i'm apprehensive to go back into Dunnes without the receipt and won't be in town til Saturday at least so any chance i could break off the security tag? But it looks like there's a warning of it that dye will leak when it's broken.

Any Dunnes staff care to enlighten me? Probably will end up going into Dunnes at the weekend but if i can avoid it without ruining my jumper, i will!

(the "OMG... yiz such a thievin' bastid" can start now!

)

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BaconZombie

MAGNETS are your friends......

Jesus Wept

Stereophonic wrote: »

Go into the shop, complain to the management. Explain your story and stick to your guns.... Do not leave the shop until the problem has been solved. They will give in. Keeping lurching beside the cash desk and explain the situation to queuing customers. They will not like this. Good luck

Really really really unnecessary.

User45701

i bought a pair of throusers for work about 6 months back still have the tag on them.... and also funny story i didnt notice and wore them into work on the first day with the tag on them! Its more of a running gag now.

r3nu4l

Trojan911 wrote: »

The manager refused on the grounds he didn't have access to petty cash, which is complete hogwash as all store managers have access to petty cash.

I argued it was their mistake, he still refused. I rang their Head Office & got it sorted immediatelyl. Got €20 for petrol and a €20 gift voucher as a sorry for the error.

While I disagree with the manager lying to you I think he was better off waiting for orders from above before giving you any cash. Some managers get a lot of grief from immediate superiors for this kind of thing.

Glad you got your petrol money.

Trojan911

r3nu4l wrote: »

While I disagree with the manager lying to you I think he was better off waiting for orders from above before giving you any cash. Some managers get a lot of grief from immediate superiors for this kind of thing.Glad you got your petrol money.

The problem with him was he wasn't moving on his stance. He never mentioned his Head Office once & was very dismissive.

It was only because I was in retail management at the time & I knew he could do this, but there are people out there who are not up to scratch on their entitlements and that's where the store manager will ride them. Iv'e seen it so many times & people just let it go because they are unsure.

Like I said in an earlier post, had he [Tesco] been more positive in his initial dealings with me I wouldn't have taken the steps I did, I literally only worked a five minute drive from his store but it became a point of principle in the end.

I don't see an issue with the OP getting the tag removed anyway with or without the receipt, they cannot refuse to remove it when they have the option of looking up the electronic journal, but if they get funny with the OP then I have outlined some options the OP can take, only because I know how the company works & how issues get resolved. I don't like to see people getting mucked about through the fault of others.

All the best.

TJ911...

[Deleted User]

Trojan911 wrote: »

I asked for the cost of the petrol as it would be another forty mile round trip. ..

Trojan911 wrote: »

I literally only worked a five minute drive from his store ..

Why didn't you wait til you were in work before bringing them back then?

Hypocrisy FTW

Kintarō Hattori

Stereophonic wrote: »

Go into the shop, complain to the management. Explain your story and stick to your guns.... Do not leave the shop until the problem has been solved. They will give in. Keeping lurching beside the cash desk and explain the situation to queuing customers. They will not like this. Good luck

You are the worst kind of customer. I hate when I'm in a queue and someone starts blabbering to me about a problem they have with the store/company. It's even worse for the poor assistant who has to deal with it. Fair enough if they aren't doing anything for you, but at least give them and the management a chance.

As has already been explained the OP has numerous other ways to solve the situation. He doesn't have to go in with his guns blazing. Explain the situation, bring as much evidence as possible and be polite about it. If that doesn't work THEN he can complain.

Trojan911

Deleted User wrote:

Why didn't you wait til you were in work before bringing them back then?

Trojan911 wrote: »

Like I said in an earlier post, had he [Tesco] been more positive in his initial dealings with me I wouldn't have taken the steps I did, I literally only worked a five minute drive from his store but it became a point of principle in the end.

As previously stated...

TJ911...

Wertz

So how did you get out of the shop without the alarms going off?
Some security tag...

[Deleted User]

My point TJ, is if you only worked 5 mins away from his store, then why bother ringing up at all and demanding he pay for your petrol, when you could have waited 'til you were in work and then spent 10 mins getting it sorted, instead of asking him to pay for your (unnecessary) "40-mile round trip", which, I presume, was his main sticking point in the 1st place?

godtabh

|Cookies wrote: »

exact same thing happened to me, went in the next day, just walked up to the counter "hey bought this yesterday and the tag is still on"

she just took it of, handed it back and said sorry!

But these items have been stolen* so no receipt not sure if it would be that simple

* may not have actually happened

Trojan911

Deleted User wrote: »

My point TJ, is if you only worked 5 mins away from his store, then why bother ringing up at all and demanding he pay for your petrol, when you could have waited 'til you were in work and then spent 10 mins getting it sorted, instead of asking him to pay for your (unnecessary) "40-mile round trip", which, I presume, was his main sticking point in the 1st place?

To lodge the call with their customer services, so I would arrange a time to enter the store as I did not want any further fuss when I re entered the store should the alarm system scream at me (which it did do when I called back) so their security would be aware etc.

It's when I jokingly said to the customer services on initial contact "Who's going to pay for the petrol?" That's when they had a serious sense of humour failure & I saw the other side of their customers service. I was immediately put on hold for about four mins and when I next spoke to someone it was a supervisor who entered into an immediate dismissive attitude about how they don't do "petrol" expenses.

At that stage I just asked to speak to the manager who was equally dismissive. I won't be spoken down to by anyone let alone some jumped up supervisor or manager. So, as stated, it became a point of principle. Hope that clears up your query.

TJ911..

godtabh

|Cookies wrote: »

didnt have a receipt, but she did see me walk into the shop so..

It could have easily been stolen by your accomplice!

Latchy

I have walked out of Tescos at least 3 times with a security tag attached to items cos the cute girl on checkout forgot to remove them , Dumb bitch ....it's embarresing

[Deleted User]

Trojan911 wrote: »

It's when I jokingly said to the customer services on initial contact "Who's going to pay for the petrol?"..................................... Hope that clears up your query.

TJ911..

It does yeah, thanks.

Corruptedmorals

I work in Dunnes. I didn't know menswear had security tags? Thought it was only Savida..and then it's only SOME Savida stuff, head-wrecking. If the tag is black and eh circular, then just bash it off a really strong magnet, or bring it back in. The magnets on the tills only work if you do it really fast.

Basq

|Cookies wrote: »

didnt have a receipt, but she did see me walk into the shop so..

Yep.. tag is black and circular. Didn't get to go in with it today. Very busy at work and visited parents when i was finished work.

Camera phone photo for reference here!

godtabh

basquille wrote: »

top!

No person in there right mind would steal that top so you should be ok!

Basq

Ha.. i knew that was coming!

It's a fooking gorgeous top..!

Corruptedmorals

MYOB wrote: »

Dunnes have security tags on clothes? I've... never seen any. Or is Maynoof classed as classy enough not to need them (and how wrong they'd be!)

Most Savida (the classy range, and the one that did all the Karen Millen knock-offs) stuff does, it apparently doesn't depend on price what does and what doesn't. Some of their coats are €175, so yes they have tags. Nothing else in ladieswear does, some bikinis do (???) and now apparently menswear do. I'm in the Stephens Green one, don't even know if Manor Mills would have them.

Basquille, there IS dye in the tags, red yellow and blue I think.

godtabh

basquille wrote: »

It's a fooking gorgeous top..!

Its all right neither of us have any fashion sense sure I walk around with a mask on but I still wouldnt wear that top!

Basq

OK.. problem resolved!

Rang up Dunnes about 7 and told them the story and the girl explained it should be alright and to just explain i bought it on Saturday.

Went into Dunnes there and then and as i've mentioned, the Menswear section is in a seperate building and it was empty with two staff members stocking and stuff.

So walked in the door and guess what, the fecking alarm went off! Lucky there was no-one in there at the time so i didn't look like a tit so a female staff member looked at me and i said "that's EXACTLY why i'm here!"

So i explained i bought it on Saturday and they left the security tag on. Said nothing else.. wasn't gonna mention the receipt unless i was asked but she took it and removed the security tag.

Painless procedure really!

AlmightyCushion

Balls, I was waiting for the dramatised crimewatch re-enactment of you robbing Dunnes.