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Night Out Ruined

spacecoyote

Just thought I'd vent a little gripe of mine.

I was out with my girlfriend, another couple and a single friend of mine in Dicey Reilly's pub in Dublin city centre on Saturday night. The weather was good, theres a nice beer garden, so on the whole it was a good looking night! we were at a private function (30th birthday) which had reserved the upper tier of the beer garden and which had its own small bar, being serviced for most of the night by two Polish/Eastern European girls. Anyway, the night was going fine until, my friends girlfriend went to the bar to get herself a drink. All 3 of us lads had previously been to the bar to buy rounds and were served within minutes. 45 minutes later, the girl arrived back to the table, crying and with no drink. Having been ignored for the previous 45 minutes whilst standing at the bar, she eventually got annoyed and asked the bar girl was she ever going to be served, to which she was answered, "No".

Obviously enough, her boyfriend wasn't too impressed with seeing his girlfriend upset. He went up to the bar and asked the girl could he speak to the duty manager. (at this point i would like to point out that no-one was particularly drunk as we were relatively late going out). The bargrill scowled at my mate and went downstairs. At which point two lounge girls came up to my mate and asked him what his problem was. He said "I'm not speaking with you about it, i am waiting to speak to the manager". At this point he was brought downstairs to see the manager, who had been told by his barstaff that she had been harassed and abused by him & his girlfriend.

I, in the meantime had gone downstairs to use the toilet. On arriving back upstairs to the table, my friend had returned to the table and i noticed his girlfriend was standing close by speaking to the manager. I asked if everything had been cleared up and was told that no, my mate had been told by the bouncers that he had been abusive to staff and that he could finish his pint and then would have to leave. Only then did i notice that there were three bouncers standing close by.

My mate had a full pint in front of him, we were sitting quietly finishing our drinks, understandably confused and embarassed at the situation, when a bouncer came over quite aggressively and said "I told you to finish your drink and leave", to which my mate answered that he was finishing his drink but that he'd had a full pint in front of him. Suddenly the table was suppounded by 9, i repeat 9 bouncers to escort 2 couples and a friend from the premises, who hadn't raised their voices the entire night & had merely asked to speak to a manager because one of their party felt she had been mistreated. I have never been thrown out of a bar in my life, and to create such a scene was a complete farce in my opinion.

Needless to say, we will never be returning to DICEY O'REILLY'S again!!

What do other people think? Has anyone else experienced mistreatment or heavy-handedness in Clubs/Pubs??

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*Oul_Doll_Cork*

EWheelChair wrote:

Crying cause she didn't get served, sounds like she was on abit? Are you sure thats what really happened between them at the bar?

It does sound like a bit much but I have been in that situation myself before and I honestly nearly cried myself!! I was waiting at the bar, the bar woman was serving everyone else around me! I eventually said "excuse me I've been here for 20 minutes and about 50 people have come and went with their drinks, why am i still here?".. she shrugged and served someone else??

:rolleyes: I got sooo angry and really I was close to tears.... eventually she was just about to serve some fella and he asked her to serve me instead. People like this should not be working in places where they have to deal with the customers...

spurious

Many years ago, my father advised me that any pub that needed doormen was generally to be avoided.
The older I get the more I think he was right.

spacecoyote

FillSpectre wrote:

I am amazed.

First off if my girlfriend went missing for 10 minutes up at the bar I would check on her but at 45 mins I would be very worried.

Secondly The girl said something smart to the bar staff and got a smart reply. Not the best customer care but understandable if the bar was jam packed.

Any person who goes away crying after making a smart comment and getting one back has issues. I get the boyfriend being bothered seeing his GF upset but if he went looking for the manager and other people tried to help I doubt he was the most polite or patient person alcohol or not.

Now the story just doesn't hang together very well over all. As it is only one side of the story it sounds exactley like one side with a logical rythm missing.

It is very easy to beleive that your friends were rude to the staff without even hearing the other side. Don't go again but I think no differently about the pub

Well for a start we were sitting in view of the bar and so there was no need to worry that she was missing or in any danger. A work colleague of the girl was standing beside her when the girl refused to serve her, who none of the rest of us know so is hardly going to be showing any bias that you're implying we might have.

Whether you believe it or not, my mate is a smart, polite guy. All of this was happening within 10 feet from where we sat. He walked to the side of the bar (no barging through a crowd of people). The two lounge girls were initially standing about 3-4 feet behind him having a little bitching session before approaching him. He was polite to them, all he said was that he'd spoken to the girl behind the bar and was waiting to speak to the manager. Generally in any situation, not necessarily confrontational, the fewer people involved the easier it is to find the truth in a matter.

I don't see how the story doesn't hold together. To be honest, in my opinion, if they really believed that either of them had been abusive to their staff, they wouldn't have been allowed back upstairs to finish his drink and would have been thrown straight out.

If you ask me, it's their behaviour that defies logic, and judging by the previous posts here, surely you can admit that its not beyond the realms of possibility that this happened

TomCo

Christ, just do the consumer thing and vote with your petrol bombs and pitchforks.

We've already establised that violence solves everything.

Joseph

spurious wrote:

Many years ago, my father advised me that any pub that needed doormen was generally to be avoided.
The older I get the more I think he was right.

Excellent Advice

Dragan

spurious wrote:

Many years ago, my father advised me that any pub that needed doormen was generally to be avoided.
The older I get the more I think he was right.

Ah yes, it would be a great world alright...

Sadly, while this would be ideal it is not really viable anymore. Down the local can be great if you are well established in the community....however for a city center town to have no doorman would be crazy!

It would be nice to even think that the so called "qualtiy" of a pub and it's "crowd" would ensure that doormen were merely there to hold the door but that is not the case either.

The simple fact is that when you are going out you are responsible only to yourself for where you go and what you do....some pubs are trouble, some pubs are not. Avoid the former.

TomCo

I find that the pubs that are 'holes' have the best doormen

Joseph

TomCo

How many times did you edit that?

Joseph

TomCo wrote:

How many times did you edit that?

Once, it didnt show up so I added the attachment

FillSpectre

spacecoyote wrote:

If you ask me, it's their behaviour that defies logic, and judging by the previous posts here, surely you can admit that its not beyond the realms of possibility that this happened

Logic defying aspects of your story
1) Somebody waited 45 minutes at a bar to get a drink
2) Girl saying smart comment to bar staff isn't being rude
3) Rude customer starts crying when told "No"
4) Boyfriend remains patient while waiting for the manager after two memebers of staff approach him. (is this the same bar that it takes 45 minutes to talk to a barmaid?)
5) THis bar that is really hard to get a drink in your firend managed to get a full pint while it took 45 minutes for his GF to not get one and he was occupied talking to people
6) They decide to put 9 personal on 4 people
7) You acurately tell the 3rd hand story that you were not witness to all events

Your story is not out of the realms of possibility but it is alot more conceivable that

GF goes to bar and is having trouble getting served (10-20 mins) says a something smart the barmaid reacts the GF says something else and then the barmaid says something cutting. GF either actually gets upset and/ or starts crying.
BF gets angry becasue his woman is scorned. Goes to bar asked for his ordder asks for the manger, told he is busy but can they help. Generally angry and slightly rude, the more senior bar staff goes over to see if he can deal . Met with incresed anger and actual rudeness.
Manger is got, manager hears the story doesn't agree and say he won't do anything BF says some angry things. Manger tells barstaff to kick them out as they are likely to cause trouble given they weren't happy with resolution but let them finish their drinks.

Now doesn't that sound more like how it would happen than just concievably in the realm of possibilities..

Ickle Magoo

Logic defying aspects of your story
1) Somebody waited 45 minutes at a bar to get a drink

That's the one that would do it for me...why would you stay in a bar that you had to wait 45 mins for a drink? Never mind that the barstaff were snotty. Presumably everyone had finished their pints within that 45mins, why not just take your custom elsewhere?

I have come across snotty barstaff or staff who served others before me, I (we) just left the bar - I didn't start crying about it.

Ruu_Old

Good to hear that you won't be returning OP, places like that aren't worth it.

$Photo of \m/_(>_<)_\m/$ \m/_(>_<)_\m/

EWheelChair wrote:

Crying cause she didn't get served, sounds like she was on abit? Are you sure thats what really happened between them at the bar?

i think you have hit it on the head there... and 45 min... was her boyfriend or even anybody else worried where she was... something not right here
i also like the way the OP dropped in "by two Polish/Eastern European girls" in his original post...

I'm starting to get a feel for what went on now.

Dave!

Dragan wrote:

Indeed, because that makes sense!!!

Some pubs have great door men, some pubs have sh1t heads....it's the same everywhere.

To be honest, when the new legislation comes in about security work then so much the better....it will go a long way towards improving the scene.

I'm not familiar with the legislation being introduced, can ya gimme a summary por favor?

Dragan

DaveMcG wrote:

I'm not familiar with the legislation being introduced, can ya gimme a summary por favor?

Basically right now the "security" market is full of dodgy firms with dodgy guys working for them. A high percentage of them are merely set up to tax dodge or launder money, and a large amount of the "security officers" will have some form ( i.e done time, been convicted of something ).

Low level club/pub and shop security is a low level job, and i will happily admit it because i have done them all. I worked with some characters, some gents and some chancers.

Anyway, the government decided it is just too messy so brough in new legislation.... bascially you now need to have a license if you want to do retail, a different one for clubs/pubs and a different one for industrial etc.

To get these licenses you need to go through a very long, very invasive and very involved process involving you, several government bodies and a large amount of paper work.

I have witnessed the paper work involved, and it is HUGELY involved and actually very well designed that we no longer have thugs and criminals running security companies ( when one of the most notorious criminals in Ireland fronts a security company you know things are bad ).

Anyway, as of, i think, the end of next month, you need to have this license to operate.....as of the end of , i think, April 2007 all INDIVIDUAL "security officers" or "bouncers" will need there own license as well. In short.....if you have any form, you will never be able to work again. Which can be good and bad i suppose.

All in all, the industy will hopefully become a dam site cleaner....but to expect it to ever be "public focused" is foolish. It WILL make it better though, i am quite sure of that.

godtabh

I wasnt allowed back into a pub last weekend becasue I was talking to some one who got kicked out.

They can pick any reason what so ever to throw you out and there is little you can do about.

Needless to say I wont go back to a place I was treathed badly in. The more people they threat baldy the more people wont go to the place and eventually it might have enough of an impact to cop people on.

ALso does any one know when these knew bouncer laws/guidelines are coming in?

Red Alert

the bouncers were just doing their job, if they're told by a (possibly igornant/rude/poor-quality) manager to put someone out that's what they have to do.

i'm not surprised at the story at all. i find that in both food retail and pubs very rude people seem to be even able to become managers. i'm a bit surprised that an eastern bloc girl behaved that way to your g/f, because in all honesty i nearly as a rule get served by some of our new immigrants, because assuming their english is good enough to understand their manner is usually much better.

Archeron

My brother was accosted by three big ugly bruisers in a pub not too long ago, and dragged of the pub in a full nelson. When I heard what happened, I spoke to the maanger, and it was him who had ordered this treatment.

The reason? My brother had the cheek to look slightly like somebody else who had physically assualted the manager in another pub, in a town on the other side of Ireland. The manager proceeded to essentially say "tough sh*t, not my fault he looks like someone else" and refused to apologize. Should have taken a flipping lawsuit out against him.

Some of these people are truly utter assholes and I find that utter asshole + establishment where people rely on their so called service is just asking for trouble. Screw the pubs, go to the offy and enjoy a night in with your mates instead.

Dermington

What idiot waits 45 minutes to get served?!

I have been to a lot of pubs and clubs and I have never seen anyone have to wait anywhere remotely near that amount of time...Nor would I expect anyone to actually consider waiting that amount of time...

JayRoc

Dragan wrote:

Indeed, because that makes sense!!!

Some pubs have great door men, some pubs have sh1t heads....it's the same everywhere.

To be honest, when the new legislation comes in about security work then so much the better....it will go a long way towards improving the scene.

I must respectfully disagree on this one.
I think regulation is a point-scoring exercise on the part of the government, and while reasonable in theory, is simply not going to work in practice.
Wait till the first time someone important gets battered on licensed premises...
Where was the doorman?
Got let go 'cos he had a bit of form from years ago.....

FillSpectre

Dermington wrote:

What idiot waits 45 minutes to get served?!

I have been to a lot of pubs and clubs and I have never seen anyone have to wait anywhere remotely near that amount of time...Nor would I expect anyone to actually consider waiting that amount of time...

The same kind of idiot that starts crying when they are told "no".

Seriously how does she expect to function in the real world?

Dragan

JayRoc wrote:

Wait till the first time someone important gets battered on licensed premises...
Where was the doorman?
Got let go 'cos he had a bit of form from years ago.....

Indeed, and as i said in other posts, "this may or may not be a bad thing" no doubt that some doormen who have bit of form in the past are good lads, and do great jobs...but the simple fact is that MANY of the doormen that both you and I have worked in the past have form and are morons, bullies and thugs.

I did doors several nights where the cover was some dude just out, who had been sorted out by for the job by a mate on the door.

The simple fact is that, unfortunate as it may be, bouncers with some form are more likely to be the trouble ones, and there is always the exception i will give you.... but you know it as well as i do my friend!!! And i'm not talking about petty stuff either....i'm taking about proper adult form here.

But the simple fact is that in others jobs you would need to declare it, and it would be taken into consideration, and this should be no different.

Don;t get me wrong, i have some friends who will be put out of work and who are great lads and shining lights among doormen....but even THEY will admit that it should clean things up a bit.

spacecoyote

FillSpectre wrote:

Logic defying aspects of your story
1) Somebody waited 45 minutes at a bar to get a drink

Yes she probably shouldn't have waited 45 minutes, but you might not realise for bout 20-25 mins, and then at that stage i know i would stay there on principle till my presence was recognised.

FillSpectre wrote:

2) Girl saying smart comment to bar staff isn't being rude

I never said she was or wasn't rude. All she did was ask was she going to be served. If you'd stood there for that period of time there might be a hint of annoyance in your voice.

FillSpectre wrote:

3) Rude customer starts crying when told "No"

Were you there to confirm that was a rude customer. I know you're trying to be objective, but you can or can't say she was rude as you weren't there. And she didn't break down in tears at the bar. She came back to our table & when asked if she was ok by her boyfriend she got upset.

FillSpectre wrote:

4) Boyfriend remains patient while waiting for the manager after two memebers of staff approach him. (is this the same bar that it takes 45 minutes to talk to a barmaid?)

It doesn't take 45 minutes to be served at the bar. I myself was served prior to this at the same bar in about 5-10 minutes. But from the way they appeared to be serving, it does take considerably longer to be served at the bar if you're a girl. I noticed the same at one of the bars downstairs too. A woman was at the bar as well as about 5-6 other men and she was only served when one gentleman told barstaff that she was there longer than he was.

FillSpectre wrote:

5) THis bar that is really hard to get a drink in your firend managed to get a full pint while it took 45 minutes for his GF to not get one and he was occupied talking to people

Same point i made as above

FillSpectre wrote:

6) They decide to put 9 personal on 4 people

Believe me, i thought this was absolutely ludicrous, and said so to my girlfriend. I think my exact words were..."this is insane. I've never seen something so ridiculous in my life". It beggars belief, and i'm still a little amazed by it having gone through the whole farcical situation.

FillSpectre wrote:

7) You acurately tell the 3rd hand story that you were not witness to all events

No i wasn't witness to all events and as such can only speak of what happened based on what i've been told. whether you believe it or not, i trust my friends and don't know them too exaggerate or invent situations. But I think the fact that others have experienced similar treatment in this bar does lend some weight to the story.

FillSpectre wrote:

GF goes to bar and is having trouble getting served (10-20 mins) says a something smart the barmaid reacts the GF says something else and then the barmaid says something cutting. GF either actually gets upset and/ or starts crying.

She spoke once to the barmaid and was refused service. There was an impartial witness beside her as this situation transpired.

FillSpectre wrote:

BF gets angry becasue his woman is scorned. Goes to bar asked for his ordder asks for the manger, told he is busy but can they help. Generally angry and slightly rude, the more senior bar staff goes over to see if he can deal . Met with incresed anger and actual rudeness.

He never ordered a drink at the bar. he only went up to ask to speak to a manager. He only asked once and the girl in question went straight down to the duty manager. There were no other members of staff involved at this stage, he walked to the bar, asked for the manager and the girl went down and spoke to the manager. The two other members of staff that approached were not senior members of staff, they were lounge girls. When they approached him, he was not rude, all he said was he was waiting to see the manager.

FillSpectre wrote:

Manger is got, manager hears the story doesn't agree and say he won't do anything BF says some angry things. Manger tells barstaff to kick them out as they are likely to cause trouble given they weren't happy with resolution but let them finish their drinks.

Now doesn't that sound more like how it would happen than just concievably in the realm of possibilities..

At no stage was there any aggression displayed by us, or even raised voices. I know this may sound completely farcical and unrealistic to you, because i never would have expected to ever be stuck in this situation myself before Saturday night. I didn't come on here to get into an argument about the reality of the story because i know the reality of it and experienced it. I'm a diabetic myself who is quite health-conscious and as a resulted i rarely if ever drink to excess. Also, having to go through an ordeal of having your table surrounded by security can be quite a sobering situation. I just wanted to highlight the fact that it happened and that i feel that it was an inappropriate reaction to a situation that could have been cleared up in a quick and easy manner leaving all parties free to enjoy the rest of their evening/have a hassle-free night of work!

spacecoyote

Red Alert wrote:

the bouncers were just doing their job, if they're told by a (possibly igornant/rude/poor-quality) manager to put someone out that's what they have to do.

i'm not surprised at the story at all. i find that in both food retail and pubs very rude people seem to be even able to become managers. i'm a bit surprised that an eastern bloc girl behaved that way to your g/f, because in all honesty i nearly as a rule get served by some of our new immigrants, because assuming their english is good enough to understand their manner is usually much better.

I agree and we said this to the bouncers. They were just doing their job. If the management says remove someone they do it and thats fair enough. I just thought it was a little excessive to have a full squad of people to remove 5 people who finished their drinks and walked straight out the door without putting up a struggle. Not one did a bouncer lay his hands on me, or any of our group. But it is quite embarassing to have to be led out of a public place surrounded by security when you've done nothing wrong.

None of the staff were rude to me. As i said i had no trouble being served. It seems to be, as previously posted by someone else, that this girl is not a big fan of serving other women

$Photo of \m/_(>_<)_\m/$ \m/_(>_<)_\m/

\m/_(>_<)_\m/ wrote:

i think you have hit it on the head there... and 45 min... was her boyfriend or even anybody else worried where she was... something not right here
i also like the way the OP dropped in "by two Polish/Eastern European girls" in his original post...

I'm starting to get a feel for what went on now.

the more i read into this the more the story doesn't add up... it smells of bull ****.

lostexpectation

julep wrote:

what happened to 'the customer is always right'?

exactly!

Dyr

LOL at the budding Columbo's these threads always attract

"sumting don't add up" :rolleyes:

spacecoyote

\m/_(>_<)_\m/ wrote:

the more i read into this the more the story doesn't add up... it smells of bull ****.

Look whether people believe it or not, it did happen. I'm not getting involved into an argument about that. Yes the girl shouldn't have gotten upset but she did. Should she have to stand for that period of time waiting for a drink though, no. As I have previously also said, if the manager had just said, look sorry for the mix-up, everything would have been forgotten. It was just a silly situation, which i wish had never happened and which should have never happened

If this fills in a slight gap for you, it was the 30th birthday party of a work colleague of my mates girlfriend. We went along as her guests and as such sat together. She, on the other hand, knew considerably more people there and was not sitting with us for large portions of the evening. As such, he didn't exactly panic when he hadn't spoken to her in 45 minutes

[Deleted User]

45 minutes? Her boyfriend didn't make one enquiry in 45 minutes? Jaysus. If I left my wife go for a round and waited 45 minutes before checking how things were going, whether she had fallen off the face of the world, or simply needed a hand with the drinks, I think I'd be in a lot more trouble than the bouncers.

Anyway, bouncers and publicans are all subject to the laws of defamation. If there is an alegation made that someone had misbehaved to the extent that they had to leave the premises, that's the first thing I would think of. Go to a Solicitor if you feel bad enough, but expect questions about why she was left for 45 minutes...