Got email from Sky https://www.sky.com/shop/pre-reg/mobile
Only problem is, it doesnt recognise Irish mobile phone numbers :-)
I have access to a Sky mobile sim in a iphone, it only shows Lte but is in a Vodafone 5g area, 5g is selected as is volte? Any ideas?
That was my experience of "support" as well, except it went on for 4 hours with plenty of witchcraft and no solution and a rapidly evaporating sense of humour
That was only the first agent, I went through three more. One declared I had set my non inclusive call spend limit for non bundle premium numbers too low (€5), despite repeatedly telling them that 1800 was free, and bundled minutes. I cut and pasted the comreg page to that effect. The final agent came up with an admission that they have a problem, and apologised for no solution by close of business. Of course, the solution is as you say, stop treating us like we're in the UK, but I didn't offer that nugget to them, let them figure it out. No wonder roaming is not working, with EU carriers treating us as 'all other countries'.
That's crazy! Well done for keeping up your sense of humour! My impression is that a lot of these problems are due to Sky thinking that Ireland is part of UK, and forgetting that things like Freephone numbers, national prefixes etc are different here (eg 1800 vs 0800 in UK). Nothing to do with cleaning SIM cards!
This is a common failing with UK companies offering services in ROI. A few years ago, I remember dealing with an Ulster-Bank rep on chat (probably in India). He said that he couldn't support me because I was in "Ulster-South"! I was tempted to ask him if he was in "Pakistan-South"! Where is Ulster-Bank(Irl) now? Sky will be headed to the same graveyard if they don't fix these problems.
This was fun
Could it be that they are trying to charge for 1800 numbers, or treating them as premium, for which you need credit.
Data can halt when you change masts, or from data to WiFi and back. There are definitely connection limits, it's like circuit switching, when initially using data ot has to open a data path to the wider Internet, and you're 'disconnected' for the smallest reason.
I'm seeing that 1800 issue too, no ESB emergency no, which I might need with this storm on the way. It doesn't work either on Volte, wifi calling or 2G
Also some issues with delayed /missing SMS verification messages
Some major glitches still outstanding. I joined Sky Mobile a few weeks ago. When the network works, it's the same quality and coverage as vodafone previously, but some significant issues. Using an iphone 15 Pro with latest software updates.
I expected some teething issues, but this is pretty shoddy so far.
Had an issue receiving those SMS verification messages when I initially signed up, but that was sorted out and haven’t had any recent issues. But then again I’m not with PTSB, but other banks I use are okay (touches wood)
I'm still not happy with the fact that data drops AFTER a call. It still shows as going up from the 2G call quality to 5G, but no data comes in until I go to airplane mode and back (or drive through a tunnel). Perhaps getting onto a different cell tower helps - I'm not sure.
Also I'm not receiving OTP texts from permanent TSB and thats an almighty pain. Has anyone had any luck getting them to fix it, as reading elsewhere they say Sky just don't care and they'll appear in bulk about 10 days later.
yes 5GB is €5 on Vodafone
Might be worthwhile having it in place before going abroad to EU country, as as a plan B
Same network as Vodafone, I'm happy now the 4g calling is sorting itself, roaming still has reported issues, though I've not been abroad to test that one out. Roaming was excellent with AnPost MVNO as they roamed on Vodafone. Sky I believe have some other arrangement. One of the posters in the AnPost Mobile thread had a winkle where he continued to use Vodafone PAYG by, well, only paying as needed using €5 cash add ons, rather than monthly €20. I'll look that up, it was over a year ago or more.
My major gripe these days with Vodafone is the indoor coverage has gone to pot. The work number is (was) Vodafone and personal with Three in a dual SIM phone.
Outdoors, Vodafone is still very usable. They had a few months of awful network performance at the start of the 3G-switchoff but that all largely settled down. Now it's just awful indoor coverage in many areas.
Three is just too variable, by far the most impressive headline speeds and performance in one area and then half a KM down the road, practically nothing. As a result I had been using Vodafone exclusively for data.
Other half is on GoMo (Eir) - usable but the speeds are by no means anything to write home about in a lot of areas (they've just turned 5G DSS on pretty much all of their existing masts, as opposed to fully upgrading the RAN and backhaul at each like Three and Vodafone are doing).
Absolutely not paying €35+ a month to Vodafone for no indoor coverage, but for €10/€15 I'd consider using Three as the primary data SIM with the Sky SIM as backup for the blackspots where Vodafone are the only carrier. However the comments on the early days don't exactly instill any confidence in them as a network!
Teething problems left and right, if you have a handset that supports everything it should, then (maybe) happy days.
"Customer service" is utterly dreadful if you need to deal with them. I'd an issue last week where I wasn't getting most incoming calls, nor were they going to voicemail or even notifying me of missed call. No idea how long it's been going on as some calls were getting through. I spent about half a day engaging with some clueless wonk reading from a script to no avail (sample advice: "Reboot phone, wait 15 minutes. Reboot wait 10 minutes. Reboot, wait 15 minutes"…. it didn't work strangely enough). I need to re-engage with them in the hope I eventually get through to somebody that has a clue. Or I might ship them to Comreg
If Vodafone isn't working for you due to 3G switch-off, Sky won't be any better - they use the same network, and Sky also has a lot of additional teething problems, well reported on this forum. If Three is also giving you problems, then no point trying any of their MVNO's either. It's worth trying Eir or Gomo. Eir have been rolling out huge amounts of 4G/5G infill. Where I live they have twice as many base stations as either of the other 2 networks. They also have the best WiFi calling, if you are ever stuck with indoor coverage. However, every area is different - so you should get someone with an Eir/GoMo SIM to test your locations first or get a PAYG SIM to try it out.
Won't be budging from GoMo - good deal, getting decent speeds, WiFi calling does what it's supposed to do, etc.
What's the general concensus with Sky?
Ditched Vodafone because the indoor coverage is abysmal since 3G was completely switched off but over the weekend got caught in two spots where Vodafone would have had coverage but Three didn't.
Not prepared to pay Vodafone prices to go back to them however.
He got sorted in the end though on the 6th November.
Send a formal complaint and flag it with ComReg — thats absolutely ridiculous!
With 5G and sorting out Wificalling and4g calling theyre getting there, but roaming still has issues.
Was coming here to see what the general verdict with Sky Mobile is. My broadband and mobile are both with Virgin Media so both were hit with their DNS outage earlier today. Not ideal. So was looking to switch mobile. (I believe VM mobile are on three network but it seems their outage was related to DNS rather than network infrastructure)
As Sky are tying you into a 12 month contract, I think I'll give them a miss. At least for a year or so until they sort themselves out.
From what I read it's some sort of Google Android list or whitelist, of recognised carriers, and Sky had not done their housekeeping on becoming a carrier. even an MVNO one, so certain features need to be cleared for use when the phone is presented with a Sky Sim. The thing is, Sky themselves didn't have a plain English explanation, so if my knowledge is scant, (I've already forgotten some of the speculative reasons I've read), there were no Sky engineers who could put up a paragraph on the support bot for their Asian support staff to repeat.
You should be getting that November 1st dated security patch push soon.
I don't get why the phone needs an update? I have it on my S22 with an Eir SIM and only lost it when I switched to the Sky one.
Latest software update just installed on Samsung Galaxy S23 Ultra.
VoLTE now working.
Try manually selecting a carrier, on Samsungs it's Settings/Connections/Mobile Networks/Network Operators, other brands might differ
This website Saynoto1890.com has a listing for ordinary nos. For Sky. I used this site a lot in the past.
Obviously, replace the 01 prefix with +3531 if abroad.
Does anyone have a phone number for Sky Mobile that isn't 0818?
I'm abroad and have absolutely no signal. Not sure if it's a fault with the SIM or what.
No details on when they'll be available, just the chance to register your interest.
Nothing more than what they're saying on their website.
Probably before the end of year, or maybe January.
Did it say when are they going to start selling them by any chance?
