Got email from Sky https://www.sky.com/shop/pre-reg/mobile
Only problem is, it doesnt recognise Irish mobile phone numbers :-)
Have to say that for me hotspot works great. Have logged into work vpn and had teams video meetings with no issues, solid as a rock. Been excellent for me.
I am still not getting 5g with my google pixel 6 even though I have updated to the latest android version. Anyone else similar or have reccomended settings I can try? The support from sky is non existent when I speak to them.
Do you have this in Settings > Network & internet > SIMS > (Carrier name) > Preferred network type? It should 5G or NR at the head of the list.
If you don't have that option of selecting preferred network type, next try dialling this USD code to open configuration. *#*#4636#*#*
It doesn't work on my S21 though, only a handful of USD do.
How do you mean? Does it go off to the Indian call centre again or do they just try and wear you down into staying via the "loyalty" team?
It should be simple enough? I want out.. send me the final bill and then port away?
Finally, you could install an App that opens this menu. Th VolteCheck app is able to open this dialogue on my S21. Though I couldn't turn on the greyed out Volte and Vowifi options, I could change the carrier options. I tried NR/LTE only, and it accepted it, only 5g and 4g, but I couldn't make calls as it still tried to use 2G. Bummer.
When I had a Sky TV sub eons ago, I spent hours on the phone trying to remove a two month Christmas Skysports offer which had somehow morphed into a full sub, with horrendous direct debits. On the fourth or fifth lap of the call centre, the same person reappeared to repeat that they only dealt with account closure, not add-ons. I called his bluff, and closed the whole fkng thing. You'd think I'd planted a bomb in their base. Despite his panic and offers to put me onto the 'correct' person, I just insisted he do his job, cancel the lot. No more Sky TV. I never regretted it. I owned the box and dish by then, and still had all the free to Air, which to my astonishment was nearly everything I'd watched anyway except RTE. It went saorview soon after, so I could watch it digitally for free too.
You'll find plenty of anecdotes of Sky 'customer retention' efforts if you Google around. Some of them sound like a Monty Python sketch.
Juat back from a few days in England, the same no automatic switch to uk network, more of the same trying to change settings, reset this that, after 30 minutes it finally worked.
It’s the same returning to Ireland, called sky again and they are aware of the issues regarding roaming switching and are working hard on getting it resolved. We will see.
Yep I have that selected but no joy.
I'm off to the UK for a few days myself next month. That sounds like a right pain. I think I'll just move back to GoMo. Disappointed, but Sky just isn't ready yet it seems.
Unfortunately, it's unlikely to change, short of Sky going and establishing its own roaming agreements with individual networks. Roaming is ultimately a net loss to Sky - they have to pay the foreign networks for their customers roaming traffic when abroad but they have no network of their own to earn roaming revenue back from foreign customers roaming here.
Wheras the likes of Vodafone, Three and Eir can negotiate mutually beneficial roaming agreements and rates with global operators to provide seamless roaming.
Hence, why they've gone with a foreign operator to provide a basic roaming services with them, and why it needs all of faffing around with getting your SIM to appear as another operator's while abroad (and why it often won't reconnect automatically when you get back home until you flip it back).
48, Virgin and Tesco all have the same faffing around when roaming and no sign of that changing in the many years they've offered mobile services here, it doesn't appear to have particularly impacted them establishing market share either. I'd say Sky will eventually sit in the same market as these three, offering cut-price mobile services as part of a wider, more lucrative bundle, rather than focusing on the service side of it.
Just over a month now with Sky after switching from Vodafone, and I have to say I'm disappointed.
Wifi Calling not working is my top pain point however…. (I'm using a Oneplus 11)
Skys handover seems to be hopelessly broken. Multiple times a day, I'll either drop back to GPRS/EDGE or No Signal in places where I had 4G at at minimum with Vodafone prior to switch (this happens in the countryside and Dublin city centre, where I work). I have to force the reconnection to 4g+ by enabling Airplane mode, and sometimes it takes multiple attempts to get it to work.
I'm stuck on the contract for now, but I'll be running back to Vodafone at the end of the contract if the situation doesn't improve. You get what you pay for I suppose!
Maybe time to get a replacement sim, it could be provisioned incorrectly.
I will pay to get out of it if I have to I think. It's about 150 quid at this stage. Not cheap but better than dealing with poor/no signal issues, roaming hassles and no WiFi calling or VOLTE to help mitigate some of it.
I'm going to wait for this month's Samsung update but if no sign of the latter I'll just move back.
Spoke to Sky just now confirmed there will be NO ETC (early termination charges) on the account if I port out after I described the issues (low connection strength, missed calls/quality issues, APN issues requiring a reboot/switch to Airplane mode etc). I reiterated this point on the no charges several times for the recording so if anything untoward happens, I'll be straight back onto them.
Surprisingly they didn't argue with me or make me jump through hoops but I was very clear on the issues and troubleshooting done. The loyalty team also took €15 per month off my fibre bill for the next 12 months while I was at it.
Result! Back to GoMo so…
€180 to you instead of to them! The issues must be overwhelming them at this stage. Between Volte, VoWifi, dropping to Edge, and roaming, it's a cluster***k they never anticipated. AnPost roaming was superb, straight to Vodafone with all the bells, but let down at home by no 4g calling after 3g was shut down, that and the tortuous data routing via Malta, made it hit and miss for browsing on mobile data.
Android 15 isn't out yet for any Samsung device - its only rumoured to be released in Q1 next year. Samsung have really taken their eye of the ball on this one. OnePlus has just released 15 for their flagship phones
Samsung are usually later with OS version updates in my experience - probably because they layer their OneUI interface over it
They're making big changes to OneUI apparently, so it's more than just an Android 15 OS update, the new OneUI 7 is supposed to be the Cat's Pyjamas, or the Dogs Bollox even.
Good news is that S21 is included, bad news is S21 FE isn't, only Base, Plus and Ultra. FE used will take a hiding.
Anybody else having problems ringing 1800 numbers today?
you are a life saver🙏🙏🙏 - I just spent over 2 days lots of time on the WhatsApp support who did not get me this result. There were different things to try includeing the sky.mobile in the personal hotspot but not in the mobile data. Lots of red herrings around restarts, network setting refreshes, mms settings etc
I gave up trying to move to Sky Mobile after they failed repeatedly to activate my SIM. If they can't do that then I wondered what would they be like for other problems if I encountered any.
Just to update the above post, I am still having this problem. Basically I cannot call any 1800 freephone numbers. The call doesn't even ring, it just drops immediately. I know the number is working as I can call it no problem from a phone on a different network.
I have contacted support who did the usual, reset network settings, reboot, etc. They have told me that they have escalated it to the network team and that they will get back to me within 5 working days.
Has anybody else experienced something like this and know of a fix?
same here
All done!
GoMo SIM arrived today so moved the port up to this afternoon. Activated and complete as scheduled from 3PM.
Mobile signal back to "normal", Wi-Fi calling, Vo-LTE back, my number working correctly.
Lesson learned.. never be an early adopter of an MVNO.
You are probably right. There is a much longer thread on the GoMo launch. Much of the same complaints as this thread. I think it's best to wait & let a new company Iorn out the problems. Problem is when the do get it all right you might have missed the "for life" offer
True. The difference I guess with GoMo though is that they're a direct offshoot of eir (from a configuration point of view it's basically just Meteor rebranded) who own and manage the underlying network.
Probably makes some of these teething problems easier vs Sky who are piggybacking on Vodafone.
Esp when the apn are same for GoMo/eir so roaming etc is same.
seems to be fixed now
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