The key elements include six high speed charging hubs on motorways capable of charging eight vehicles simultaneously; 16 high speed charging hubs capable of charging four vehicles simultaneously; additional high power chargers at 34 current 50 kW locations; upgrading over 50 22 kW chargers to 50 kW, and replacing up to 264 locations with 528 charge points at the pre-existing pilot grade of 22 kW to next generation high reliability models.
You charge back the topup amount?
Yep chargeback the popup amount less any services that were provided. The 14eur service was not provided.
I can't see that working, top up by say €20 a few weeks ago get €14 taken in error and then try to claim the whole €20 back? Worth a try maybe but I couldn't see it happening.
It probably won't work but as someone with 15+ years in finance, chargebacks will annoy the merchant (ecars in this instance) with so many fees etc so worth doing even if you lose.
I have only ever instigated a chargeback (successfully) once, where Aer Lingus were the offending party and Bank of Ireland were my credit card provider. The first thing I would say is that the Bank will want to be satisfied that the steps that have been taken to resolve the matter have been reasonable and proportionate. The second aspect is that enough time has elapsed for the systems of the merchant to have processed the correct payment - I have seen Ionity take more than a month for example.
I don't work in the banking sector btw….just my very limited experience as a consumer and dealing with the Bank at the time.
You have (usually) 45 days from the date of expected fulfilment to issue a chargeback. This varies significantly between different card brands, different issuers and different networks. If you have a premium Amex, there is no time limit!
You need to prove certain things, depending on the reason code category. In this instance you'd be filing under services not rendered. You therefore would need to show communication to the merchant and either the merchant refusing to remedy, or not responding. You do not need to wait for the merchant "to process the payment" that's not a thing.
With regards to issuing chargebacks against ecars, it's possible that just the threat of a chargeback will be enough to change their mind
Also don't discount the small claims court. It will cost you a tenner but it's the principal of the matter at this point really
I did it with Ulster Bank once and I had to wait for the payment to complete before initiating the chargeback.
Sounds like you had an authorization rather than a payment. I literally deal with this on a daily basis and there isnt such a thing as waiting for a payment to "complete". Payments complete once they send from the issuing bank and are accepted in the receiving bank. 24 hours is more than enough.
Sounds like you were speaking to someone in UB who didnt know what they are talking about. Pretty common unfortunately, chargebacks (especially for quality of service or INR - item not received - as opposed to stolen financials or unauth) are not well known even in banks.
It's rare but there are merchants who don't batch daily for some reason so you end up with a delay between authorisation and settlement. You can't start a dispute until the settlement record has been received. There are also times like bank holidays when settlement isn't processed by the issuer for several days after the authorisation.
Yep, 24 business hours usually. Unless it's an authorization payment (referred to as a payment hold). I currently manage interchange and scheme optimization at a large tech co so I'm familiar enough with the process.
Used the new chargers in the Crescent Shopping Centre Limerick for the first time yesterday. Only noticed that they went in last week and I live less than two miles from the place. Mighty job with 6 200k/w chargers and were badly needed on that side of the city.
If you think 6 chargers are good just wait till you see that there's actually 8 of them there
I'm blaming the hangover for my inability to count past 3 units.
Fair enough
early stages of them but there’s 2 or 3 chargers going into SuperValu Sutton at the moment. Assume like other sites, they’re ecars.
Any idea why this is?
Depends how you are driving. You'll go further at 80km/h than at 120. So the guessimeter assumes what you'll get based on your driving and if you had AC on etc.
Have you ever got 237 from the eGolf. I never got anything close to that. That said I rarely did long runs.
if you drive for 300km at no higher than 50km/h, the car will assume that’s your average driving stumble and will show a very high range at 100%, but if you drive for 300km at 120km/h and fully charge it will show a much lower range.
On most cars the GOM estimate will be based on your recent driving…
Thanks. I was driving from Dublin to cork and going the full 120kph when the motorway allowed. Do you recommend anything to get more out of the battery?
Drive slower. Even 100km/h makes a big difference. Put it on cruise control. Turn off AC unless you need it. On motorways your getting enough cold air from the vents. Use B mode.
Yes, go slightly slower and don't carry excess loads or bikes, roofboxes or rails if you don't need to. 110kmh is a better compromise.
You can drop down to 110 or even 100 and that will lower consumption
There's a school of thought that it's better to drive fast and stop often, charging only to around 50-60%
Batteries generally charge faster the lower the SoC, so this means you'll minimise the time spent charging. Since you only need to get to the next charging stop, you can afford to drive faster and suffer higher consumption
Of course this does increase the number of stops, so it's up to you whether you prefer one long stop or 2-3 short of ones
I would definitely not recommend charging to 100% on a fast charger unless you need it, the car will charge very slowly once it's above 80%
There's also no benefit to using a 150kW charger since the E-Golf charges at around 40kW max. You're paying a premium for nothing, it would be better to use a 50kW charger if there's one available
Personally I would charge to the minimum you need to get to where you're going plus a safe buffer. Who wants to spend 5 times the amount on energy versus the cost of home charging unless you absolutely have to
You're leaving out some details here, you say you gained 100kms range from the charge but aren't giving your starting SoC%. What was the car reporting as it's SoC% afterwards?
Also do you have a charge limit set in the car?
I don't think going faster is going to outrun your consumption. Not in a car with 32kw battery and 40kw charging. Be interested in seeing any figures of it in practise. Bjorn obviously goes high speed in his tests.
I would say I rarely worry about the speed but I'm almost never doing long journeys. I you might more range staying off the motorway. Not always practical either.
Try planning it with ABRP (a better route planner) you can experiment with different speeds on it and different charging stays to see which makes the journey shorter.
If you buy the right OBD (Vgate iCar Pro Bluetooth 4.0 (BLE) OBD2) you can with a premium account on ABRP see the battery % on the later eGolf and use it when navigating..
Is a direct connection to the dongle now supported or do you still need Torque Pro? I can't see the option of direct-connect in ABRP yet…?
Direct works but only some dongles, with a premium account.
https://abetterrouteplanner.com/premium/
I tried a different dongle initially didn't work. Just got a different one it works. Though fiddly to set up.
I think I have the issue figured out.
I didn’t realize esb charger app % was related to a 45 minute limit they had. I thought this reading was the car battery.
The boost given in 45 minutes isn’t enough power to get me to max energy.
I guess I can go to two on Dublin to cork route for 45 mins max each and that will work?
