Downloaded the new HKC app as a replacement for the older HKC app. Anybody else find its connectivity is poorer than the original app? seems like it fails to connect often after entering code.
Still flaky as **** for me, when you eventually get in it's rarely populating the input list.
Maybe. Thanks
That was a screenshot from the app store this afternoon. Maybe it's showing because I already have it installed?
Thanks, but it's not showing up on the app store for me. I guess they removed it when they released the new one.
It's the second one
I've only been a HKC user for 2 weeks, so haven't had the old app. Is it called "HKC SecureComm"? I don't see it on the Google app store.
The new app is like that for me, but the old one is far better
It's all very flakey. I have to retry everything on the app multiple times for it to work … logging in is slow and takes several tries. I was in the keypad tab on the app last night … press a button, get a message saying no communication, press button again, keep repeating and it will accept the key press eventually. Not a great user experience for a paying customer.
Same here
Mine is fine....
so I had the same issue others had on the 24th. And now again today. A GSM line fault. Anybody else?
I've had HKC alarm in homes and business premises for many, many years and never had a problem. This past week has eroded the confidence built up over those years. Working fine now but the new app is a bit erratic in making a connection.
My installer is superb and kept me updated as far as he was informed. I think he had a very sleepless night with everyone complaining about the beeping. As it was in the bedroom in many houses the problem was magnified.
strange. Mine is working fine and appears to not have been affected.
I've been switching between the old and the new app, neither is working perfectly but I've been able to eventually set the alarm every time (apart from the 15 hour outage, obv)
Can I get feedback please folks on your ability to set alarm from app this weekend?.
Weve moved house & took our alarm with us. That's how we found out there was a new app & made the switch.
From get go with new app, we had random app connection issue but a second try straight away & it'd be fine. Blamed the wait for fibre.
Tonight...... can't. Get. Any. Access. At. all.on. app.
So damn frustrated, we bought this alarm off the back of a serious incident. Not a happy customer.
Monthly payment for the app, which I can't use.
Can't set full night settings alarm without it, our panels the other end of the house. Edited to add: the 30sec lapse on panel won't cut it!
Is there any possibility this is actually a data breach element to it also?
Close the app down and reopen.
There are still issues connecting which wont be fixed till everyone is moved to the new server.
Is the new app acting up again?
I can't login this morning to reset alarm.
Mine demanded the site code after I put in the engineer code. In fact the installer was over once doing tweaks to the system and he had to call me over to input my code.
I think it's safe. Also you're assuming a situation where someone breaks in, and tries to disable the alarm from the inside using some commonly used codes for the chance of disabling it, all while it's roaring to high heavens. I can't imagine anyone would plan that.
If your alarm was set you would not of realized it was down till you unset the alarm.
Anyone on server 2 was backup and running after a reboot but server 1 never came back online till later in the day.
Most customers who contacted myself had not got the alarm set.
My gripe with HKC would be the handling of the communication to end users.
Email should of been sent to everyone on the service so they knew what was happening, not just before it was sorted.
They are going to be migrating everyone to a new server in the future, so everything is not fixed as of yet.
I didn't realise the old app was still in operation, so thanks to you all for that info!
They are prolonging the July 9th date they have confirmed until new app is fully up to the standard of the old app. "A couple of more weeks" being their phrase. And "tweaking".
I use HKC, and it was down, but my alarm did not start beeping. Why did some of yours, but mine didn't?
I understand that the July 9th date for ceasing the old app is being reviewed while they work on stabilising the app/server.
BTW, I see that engineer codes have been posted here and on the LinkedIn comments section to the HKC posts.
Is this a potential security issue or does one need the site security code as well to do anything?
Same here. I installed the new app ages ago and it was working fine until a day or so before the email arrived about the old app stopping working.
How are we all feeling after a good nights kip? LOL
Can I turn off engineer mode now? :P
I have (had) been using the new app for months now without problems, until I got the email from HKC on 30th May advising that the old app would cease on 9th July. Coincidentally, that was the day the new app stopped working for me for a period of about 12 hours!
Maybe the new app is causing additional workload on the server or is de-stabilising it? The firmware in the panels hasn't changed AFAIK.
Maybe I'll try reinstalling the old app!
EDIT - I installed the old version on my tablet and it worked like a charm!
On the Google Play app, there's a reply from HKC to a bad review. Perhaps they are better at time travel than maintaining apps because the review is from 17th June and the reply is from the 31st May! Anyway this is what HKC told them
We are investigating a technical problem which is causing intermittent connectivity problems on the HKC SecureComm2 app. The old SecureComm app will continue to work while we investigate the issue.
I've just reinstalled the old app as well. I'd say we'll be using that for longer than HKC had planned.
Not for me on new app, old one works fine. That's been my experience. A long road ahead for them. User doesn't seem to gain anything from the new app either apart from fingerprint instead of pin. I reinstalled the old one.
Also when the new app did work the log menu usually crashed it. Old app was opening logs no problem..July 9th full switch over? No chance.
