The store policy you are operating is pretty much standard.
It makes sense to have strict controls on cash disbursements.
With all due respect it's not your responsibility to decide policy, only to put it into action.
Your boss on the other hand is responsible for a machine that is taking items from his customers in exchange for a cash equivalent.
If a customer is €5 or €10 out of pocket because your boss's machine malfunctioned he has a problem.
He needs to come up with something better than "hard luck try again".
Whether that is a goodwill payment or delving into the machine record is up to him.
Plus whats been added to the base price of products recently to cover up front costs and the running of Re-Turn. Had to laugh at the price of coke etc while shopping today. Thought Id got lost and wandered into M&S.
what procedure do you suggest?
what i know is our store policy is there always must be documentation for anything involving money from the till & there's no chance i'll be going outside that.
different shops have different machines. our machine has no option for this.
Ah sure what's at least 750k per day between friends.
Obviously successful returns issued value to be removed from that, but thats the minimum being yoinked out of our pockets. Every day.
Because the staff member is not logging into the machine, they are viewing the completed* transactions in a central repository.
At the end of a transaction the machine pushes its data to a central repo which is part of the shops stock control. Otherwise, 1 shop, 3 machines, the logistics of managing access credentials for 3 different machines and 5 different staff members would be a nightmare.
*Completed transaction. If you put 100 cans into a machine, and it crashes, the record does not get written to the log.
So no amount of moaning and crying to Lidl or anyone else is going to get you your 15 euro, because it won't be recorded.
Well how else can you explain a machine in Lild with a staff member going through a log of transactions? Maybe they didn't know what they were doing but that was what I could see.
You keep saying things that are factually incorrect.
Like this:
The machines keep a log so they can see what you put in the machine and exactly how much you are owed.
The log is written to file when the transaction completes. (E.g. it prints the voucher).
If the software crashes before the transaction is completed, because it is only written to memory the record is lost.
No-one in the mainstream supermarkets has been trained to log into the machines. They just know how to turn it off and on again.
Your boss should have an agreed procedure in place for when the machine goes down in the middle of a transaction.
Once the procedure is followed the till won't be down and nobody is at a loss.
If a customer is due a cash refund they must receive it or else their pocket will be down.
Conor Pope might be interested.
They can log into the machine and see all the transaction history. So if a machine shuts down when it owes you money the shop can check the logs before giving your money back. I've seen it done in Lidl.
people keep saying things like this, but there's absolutely no way most shops are gonna give you a tenner without the print out.
"oh well they're obliged to" nobody from re-turn or the green party is gonna be on your back about the till being down 10 euro but you're boss god dam will
Well I reported it to Return and they came back with a case template, so have that filled out added in all the screenshots of our WhatsApp messages etc so hopefully something will be done, although I doubt it.
What beer were they selling that was double the MUP?
That's what I got. They know somethings up. It should be mentioned to the press. I've lost all faith with Lidl now.
Some Dunnes selling all bottles and cans without the sign on them half price to get rid of stock before the end of the month including beer
I know, I went back to them and said "Can you ensure that this stock will not be sold with the deposit on it to others? As it is not in scope and it's illegal to charge this."
They said "I will have this passed onto the store".
I'll have a stroll over tomorrow and see if there's been any change and show them the messages if they try and charge me the deposit.
Yes we Robbed your money, you caught us!
Smiley Face
Report to the council? They'll do feck all cause they'll have no plan for dealing with this but it's in their remit to enforce and the sooner they start realising that the better.
Ah, I though it was 25c 500ml and up. Fair enough.
A €3 good will gesture when I pointed out that what they’re doing is illegal. Same as previous poster has to be used within 7 days.
For the amount of hassle of bringing back soft drinks cans and the extra bin in kitchen, bringing sticky bottles back and all that lark I might just buy a Soda Stream machine like back in the 80s, although the gas is 20 quid per bottle so it might work out just as expensive as buying soft drink cans.
Is there any reason an RVM cant automatically produce a voucher for whats been returned before shiteing itself?
If you were cynical you might think its so people give up and the deposits stay within Re-Turn.
Arguable. Its bought as an empty container and I didn't think empty containers were in scope?
Lidl's WhatsApp's response "I do apologize for this. I can add a coupon to the app to reimburse you if you like?"
Seems that they now what they are doing and just hoping too many don't call them out on it.
Why? it meets the requirement < = 500 ml and content is within scope
The young fella came home with one of those freshly squeezed orange juices from Lidl last night and I noticed they're charging 15c deposit for a 500ml bottle. They seem to be a bit of a shambles.
Yep, you and I both know this, just a shame Lidl refuse to accept their error.
As I said I'll go in get the cans, drink one and get one of their staff to try and return it to show them the issue. Can't see that plan going well though, ha.
Re-turn realistically can't do anything - Lidl have charged you money they have never given to re-turn.
Been having a back and forth with Lidl for the past couple of hours through their live chat feature who told me to go to Return as there's nothing they can do.
Dealing with them now on WhatsApp and they keep saying "Any old stock sold in store without the Return logo should still be accepted at the machine if you scan the barcode". That's all well and good but these old multipacks don't have any barcodes on the cans!
All this stress and effort for the principle of €1.80. Reckon I'll just go to Lidl after work and get another 12 pack and before I pay make them try and scan a can for return to show them in person what I mean.
