For the installation date do they come out to install it or can you do it yourself?
You do it yourself as you're only replacing the modem.
Yeah. It's my understanding that if you are going for the same package / speed as before it's a self install but if you are upgrading from say 500mb to 1gb then an engineer comes out.
I went from 500 to 1gig, it was a self install they sent me a new router and I just plugged it in.
Was the opposite for me last year when moving from 250mb to 500mb. Installer came out and was here for over 30mins.
What did the installer do? I never had 250, I started on 360 then 500 and now 1gig. I did need an installer to get the first BB connection, it was self install after that. In saying that everywhere in town was completely rewired.
I was planning on cancelling and creating a new account with another family member. I rang to cancel and after a bit of discussion and haggling I ended up getting a deal that was good enough to keep me on for another year without cancelling. They sent me an email with the new contract, price, start date, etc. All good.
But when I got my first bill they were still charging me my old rate. I rang them and after a long wait I got through to an agent who investigated, agreed it was a mistake, and while they could not refund me they would give me credit on my next bill (have not got that bill yet). The thing is, the exact same mistake happened me about a year and a half ago, the last time I got a new contract. They did not set it up right, over charged me and if I recall corrected it then next month.
So twice in a row they have messed up and overcharged me, once was an accident, twice makes me wonder..... Anyway, buyers beware, make sure to check your bills when you get a new contract.
At least you didn't get charged both the old price AND the new price like me. This is one reason I gave up on VM.
Not exactly sure but he was out at exterior box for a few minutes then inside connecting the new modem up and checking speeds. I got the impression that he had to make some adjustments to enable the faster connection.
I had an issue after where he took away the old router and VM hounded me for weeks to return the old equipment. They eventually took my word that the engineer took the equipment with him.
Anyone can tell me if cancel@virginmedia.ie still works to get rid of them ?
I just sent them my cancellation to that email a few days ago and got an email receipt saying they'd received it a day later and a read receipt, if that helps.
Let's see if they action it.
Thanks i got the same -i sent it before and it worked giving me a date for when it goes off not this time though just receipt
My first time using email, I'm not holding on the phone for ages for anyone!
I read on reddit that it may take up to 10 days to get an email back giving end date.
I sent a cancellation email on Jan 20th and got an automated read receipt two days ago. I ended up ringing them in April, kept forgetting to.
Thanks, I'll be keeping an eye on it for sure.
I have been out of contract for a bit and called them. I pay 96pm.
Told them I wanted to cancel but the best offer they could give me was €15pm off for 6 months.
Eh...no. After 10 years with VM it looks like 'Sky - here I come!'
They always offer that on your first call. Did you put in the cancellation?
Yup, I went ahead with the cancellation.
Ive cancelled my account and it’s due to switch off on 11/10/23.
The account was in mine and my wife’s name but I got my wife’s name taken off it (took two calls for this to happen).
When my wife is trying to join as a new customer (online) it keeps telling her that she is associated with an existing account- we are using her phone number, whereas the phone number on the cancelled account is mine.
Any ideas?
Try adding her second name, try the Irish version of her name etc.
Oh nice. That’s a good idea.
Maybe I’ll ring VM and make sure I didn’t give both phone numbers back when I joined cablelink!! 😆
I used the same name, same bank details, same email this year and was able to sign up. Bought a sim from 3 for a tenner for the phone number.
Try a random phone number when signing up to see if you can get past the check. Obviously don't sign up with it but it will tell you if that's the problem.
Got my 100e One4all voucher yesterday via email. Treated myself to some brand name wheatabix. No more wheat bisks for me.
Very posh with your brand name bragging ☺️ I bought pints with mine😉, tap the phone job😉 Budweiser too, not that tuborg slop🤢
so got a call from VM asking why I was cancelling- I explained the comparison of me being on €60pm for 250mb compared to new customer offer- so I settled for €35pm for 500mb for 12 months.
That’s not bad, no €100 one for all but at €35 for 12 months I’m happy to stay with them as they are very reliable tbf.
That's alright, same as Eir sky etc, will you be getting a new router?
no same router, they just reconfig on their end to give me the 500mb.
I think its a new router if you go down the 1GB route (possibly the ice cream cone shaped black one?)
I've heard nothing besides an automated mail through emailing not sure if cancel@virginmedia.ie works looks like it doesn't.Ill have to ring I'd say
I had that router for 500 and got the newest WiFi 6 one when I upgraded to 1 gig, both were very good in fairness.
Do you notice much of a difference between 500mb and 1GB?
Feck all tbh. The sky Q box is the only item wired and downloads are certainly rapid, everything else is wireless and works no differently from when I had 65/20 fttc.
