I just sent them my cancellation to that email a few days ago and got an email receipt saying they'd received it a day later and a read receipt, if that helps.
Let's see if they action it.
Anyone can tell me if cancel@virginmedia.ie still works to get rid of them ?
Not exactly sure but he was out at exterior box for a few minutes then inside connecting the new modem up and checking speeds. I got the impression that he had to make some adjustments to enable the faster connection.
I had an issue after where he took away the old router and VM hounded me for weeks to return the old equipment. They eventually took my word that the engineer took the equipment with him.
At least you didn't get charged both the old price AND the new price like me. This is one reason I gave up on VM.
I was planning on cancelling and creating a new account with another family member. I rang to cancel and after a bit of discussion and haggling I ended up getting a deal that was good enough to keep me on for another year without cancelling. They sent me an email with the new contract, price, start date, etc. All good.
But when I got my first bill they were still charging me my old rate. I rang them and after a long wait I got through to an agent who investigated, agreed it was a mistake, and while they could not refund me they would give me credit on my next bill (have not got that bill yet). The thing is, the exact same mistake happened me about a year and a half ago, the last time I got a new contract. They did not set it up right, over charged me and if I recall corrected it then next month.
So twice in a row they have messed up and overcharged me, once was an accident, twice makes me wonder..... Anyway, buyers beware, make sure to check your bills when you get a new contract.
What did the installer do? I never had 250, I started on 360 then 500 and now 1gig. I did need an installer to get the first BB connection, it was self install after that. In saying that everywhere in town was completely rewired.
Was the opposite for me last year when moving from 250mb to 500mb. Installer came out and was here for over 30mins.
I went from 500 to 1gig, it was a self install they sent me a new router and I just plugged it in.
Yeah. It's my understanding that if you are going for the same package / speed as before it's a self install but if you are upgrading from say 500mb to 1gb then an engineer comes out.
You do it yourself as you're only replacing the modem.
For the installation date do they come out to install it or can you do it yourself?
It does help indeed especially the giving notice part. I'm using my wifes number this year I'll go back to my own number next year. In saying that I'm strongly considering ftth as it gives a lot more choice of provider.
Hi just to let you know, I signed up last year in my husband's name and removed my mobile number from our account, as that's what flags you as a previous customer.
My 12 month broadband only contract at €40 per month is due to finish on 21st Sept so on 22nd August I got my husband to ring and cancel and give our 30 days notice. The rep tried a little to offer some deals but nothing as good as the deal you get when signing up as a new customer.
I went online today and signed up in my own name as a new customer and got 500mb broadband only for €39 a month with no issues. I used my own name, email, mobile number etc but it's the same address and bank details as before. I was able to select my installation date so I chose 21st Sept, so this means that there should hopefully be no overlap with billing etc.
Hope this helps!
....
I use the same name. Same address. Same email. Same bank account. I buy a new phone number every year. I suspect it's the mobile phone number is that is flagging in their system.
Your best bet is to only use one name on the account this year and swap it between yous every year.
I was on 88pm 1Gb and phone line.
Just called, now on 41.50pm for 6m and then 83pm for next 6.
I have no problems with there service so I accepted that.
Hi Bren, do you sign up in another householders name to get the new customer offer?
Myself and my wife had both our names on the bill, -ive had her name taken off with the plan to sign up in her name when contract expires.
However ive cancelled now and when i go to sign up as a new customer the website is saying the account is associated with an existing account- even though theyve confirmed my wifes name was taken off the account?
any ideas?
ok i have puled the trigger today and cancelled VM as the best they could do was €45PM for 9 months and then back to €60 for the remaining three.
Do i have to wait for a loss in service to order a new service in my wife's name to get the new customer offer, or what happens?
Folks, just to confirm I am on a 30 day rolling contract with VM paying €60 or something ridiculous like that.
Both my name and my wife’s were on the account until I changed it to just mine about three weeks ago.
I am now gonna phone up and cancel.
I will then open a new account in my wife’s name to get the new price of €39.
Is this correct?
Do I have to give them 30 days notice as I am on the “30 day rolling contract” since my deal expired?
thanks for any suggestions.
update on this..a fine lady gave me 15 days credit as i told i will want to start after two weeks ! Looks like service atarts as soon as u accept delivery for self install
After emailing my cancellation request for the 1GB broadband package about two weeks ago, I called the retention number texted to me by Virgin. After saying I liked the service but was cancelling for financial reasons, they offered six months half price. I said that I probably wouldn't take that as it averaged out to €60+ a month which hit me as still a bit much (thanks to the poster who suggested that reasoning earlier in the thread), at which point they offered nine months half price, which I accepted. The call took about five minutes in total.
Having worked many years ago in the Abtran call centre in Cork which handled Sky cancellation calls and having read quite a bit of this thread over the years, what I can say for advice to people calling Virgin to attempt get one of these retention deals:
Do:
Don't:
I think this should generally result in less stress for people calling, even if there's always exceptions (e.g. call centre reps who don't care, very odd times of the year when retention offers are pulled for a bit because of quarterly performance, etc).
And yes, the churn business model in Ireland is very frustrating, but at least from the point of view of the readers of this thread it means that the customers who do nothing are subsidising those of us who are willing to go through a 5 or 10 minute song and dance phone call every year.
Cheers, didn't see the one4all was back. Signed up a few days earlier then planned. Nice €100 for being a "new" customer.
Looks like I am back with virgin with €30 pm for 500 Mbps taking into consideration their €100 one4all voucher offer valid till 31st..my question is when does the billing start? Once i activate the router i assume? I have a month to go with Vodafone(no big loss if use both)..
Have to do the yearly dance very soon, what are the main talking points I can use as ammo when talking to the cancellation team? Ty
Did you give your 30 days notice? I'm not getting caught for a full month next year when my contract ends.
Contract up next month, have had 500Mb on a contract for the last 12 months (9 months half price and 3 months @ €70). Rang up and the best deal I got offered was €55 a month for 9 months then €70 (along with a rather pushy sales guy telling me I wouldn't get a better deal and that 'local providers' were going against ComReg, blah, blah).
Looks like I'll be a new customer this time next month...
They get the boxes delivered to me in 1-2 working days. I just sign up 4-5 days before my service will be terminated. The overlap is just that and I pay double for those few days only. However, in the course of a year, I save a lot.
Folks, does anyone have experience with cancelling VM in one persons name and opening new account in another householders name? I am wondering how to do so that I limit any period of no coverage. My contract is coming to an end and want to go with a new customer offer assuming VM will not match it on my current account.
I don't want to lose TV and broadband in between so wondering how to minimize switch-over disruptions?
Thanks
All I've gotten so far is one offer of 10 euro off for 6 months, and that was after me asking if I could get a deal by adding in my mobile phone contract as that's up now too. My contract isn't up until October though, so fingers crossed I'll get another call before renewal, otherwise I'll be using the partner's name for the new customer deal.
Would be happy enough paying the same for one more year, the upload speeds are cat and the download speeds do take a noticeable hit at certain times of day, but I literally have no other option until the fibre roll out catches up or the sharing lines deal with Eir kicks in (not really holding my breath), as my only other choice is 24mbps over coaxial from another company.
If I don't get a matching offer in the next few weeks, I'll just let it cancel and resign up with my partners name. It's really shocking they have a monopoly on this apartment block, literally no other option.
Glad to hear they're still offering decent deals though, thanks
