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I’d say she has been fed to the wolves
“These vehicles were advertised in error as showroom and ex-demonstrator vehicles when in fact they were new..”
this statement is the part that will cause Them bother given it’s incorrect and it is what they are basing the pricing error on.
You'd think the email they had drafted would be water tight, especially since they had a few days to come up with the exact wording.
Alas, as seems to be the Tesla way, it was half assed.
I've also replied to Kelly and cc-ed the CCPC. If nothing else, I'll get some satisfaction knowing that Tesla will struggle to get their story straight for the CCPC. Does anyone know if this is Kelly's ball and she's running with it or if she's just front of office and the Tesla email text/strategy has been prepared back in the UK/Netherlands?
She’s pulling an all nighter. Just got my email at 22:49.
Is it established that the cancellation email for cars ordered last week but not the flash sale ie. at full price with delivery date April 19th to May 4th was sent in error?
Kelly got the job yesterday and will be leaving tomorrow.
I'm gonna apply for Kelly's job. Cancel all of your tesla's out of spite. Bring the whole system down with me.
I’m sure you can go to bed, it’ll be waiting for you in the morning 😀
I’ll hazard a guess Kelly is an intern & working only a week or two with Tesla - called in Monday morning “Kelly, we have a job for you!” 😅
I wrote them long email and added Tesla financial service for formal complaint.
their email is TFSSupport@tesla.com
I’m refreshing my email on another screen 😂😂
Kelly is still working tonight 😁 just got my email
Worth trying if you really want the car.
I collected one last year and they gave a valet voucher because it wasn’t clean and also a €100 store voucher for the hassle.
But you are correct, no point dealing with uk web chat, you have to get that from someone local.
Can’t get through to them. The guys in the uk can’t offer much help other than relay a message to Dublin sales team but it’s proving impossible to make contact other than to walk into the store.
Has anyone asked for some goodwill gesture because of this?
worth trying.
The whole thing is a farce. Not even a good will gesture… like credits for supercharging on an existing order.. which we all know they can easy apply.. but nothing just so long and good luck.
From the 3 different people in Tesla I have had email contact with, the "reply" was added to all of their addresses when replying. I've never seen that before, and I removed the "reply" when replying. Still reached the right person.
Make sure to reply without the @reply.tesla address. Looks like it was added to stop replies hitting the inbox directly and probably to a generic inbox that like the Dublin sales email everything gets ignored.
Give em hell lad!
Wrote back to say that I don’t agree they were advertised as ex-demonstrator or showroom. They were in the new inventory marked coming soon with a price adjustment.
Also asked to cancel my RWD order, not happy to proceed with this messing about and TV being a load of rubbish.
I look forward to the update! I’m curious as to what they say given the absolute abundance of confusion caused by them and the seemingly shaky excuse given.
I'm heading to Sandyford tomorrow to hopefully speak with Kelly, web chat and UK sales don't cut the mustard on this issue. Your screenshot of the Irish website will be very helpful thanks @og2k7.
To be fair, this seems ok. I got an MY week before last. Seems to have a suspension rattle so logged it in the app last night and chose this coming Friday for a ranger visit. Had a call today offering to come to me (I'm in Cork) basically any day this week, went with Wednesday morning in the end.
I assume the auto reply email added means replying is a waste of time. Perhaps reply to her direct email without the @reply.tesla
Bots ain't that slow.
I work in email marketing/Lifecycle and can't figure out how she is doing it.
Presume it's just a manual process she is going through which must be soul destroying. She made a balls of it already today emailing the wrong group of buyers. She is probably terrified to automate it again.
Jesus, Kelly needs to learn how to use a marketing/email automation tool. She could have had all this done in 30 mins with custom tokens and an email list.
This slow roll out of emails is ridiculous, she hasn't a notion.
I’m convinced it’s an AI bot.
Well there's a 400k bonus pool to draw from 🤣
Email received 9.54pm. Very happy I didn’t cancel my January order but equally feel for anyone who did and has been left in limbo.
@max4ever ask@ccpc.ie
Just got the cancellation from Kelly .. working till 9:30 wow
what is the email for CCPC to include it on my reply?
