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I got the cancellation email, conveniently late when the phone lines are closed. I had fully paid and the email says €250 will be refunded. I’m still very upset with how Tesla handled this and will be calling the CCPC.
I’m also a realist and don’t expect to get anywhere with complaining. I have another order and I expect Tesla to transfer what I’ve paid to that order instead.
Leaves a sour taste in my mouth, if the cars weren’t so good I’d definitely go somewhere else.
My estimated delivery date updated... mad stuff
This is it.
We originally ordered back on 14th Jan but missed the last delivery. Then went with a 'price adjusted' car. On the advice of Tesla we cancelled the first order and now just waiting for the email from Kelly. My partner has ordered another as of this afternoon as a fall back option but we suspect we might be too late for the next batch without cancellations. The frustrating part is the one Tesla advised us to cancel had a VIN assigned also and the one we got the price adjustment on is a LR with Induction so won't be any chance of getting that spec now.
In hindsight we should have held onto the original order as long as possible but that's life.
Try not get too down on it. There’s more cars coming and I guarantee you there are cancellations and spare stock on the boat.
I ordered on the Tuesday.
Yup, the people who cancelled orders should be put back into their spot in the queue if they want their original order back. Obviously Tesla will not do this.
I feel for you guys, especially those who cancelled existing orders. They've managed to piss off allot of customers over the past 6 months or so.
I live to fight another day Kelly if you reading 🖕
Just got the email and my order is cancelled. I was fully paid up. Originally ordered the same spec on Jan 23rd but never got a VIN for it.
When i spoke to Tesla on the phone previously they recommended if I see an inventory car to order that and contact them to cancel the original order.
I did that. So now I have no car and nothing is in inventory. As much I was happy with the price reduction I'm still happy to pay the original price but I have a feeling I'm out of luck and won't be getting a car in this batch either.
Any idea where the car with the VIN I had paid for is now? Just assigned to next in line?
I'm passing sandyford tomorrow and I'm going to drop in.
Mine still there now and money I sent by Revolut today just got added to my account.
If anything I’ll use this order as a savings scheme 🤣
Same here. Jan 14th order still stuck with Apr-Jun. The order agreement disappeared so asked support to fix it for me.
For great cars they make (allegedly) the support they provide is absolutely horrendous. Also shows with the growing customer base they should, maybe, invest a bit more in Ireland
Mine went Feb-March, then July-Sept and last week to April-May. M3s may be on a slightly earlier boat since the last one was full of MYs.
Lucky you! My original MY LR order from Feb 19th still stuck with generic Apr - June
I still have the LR on inductions and RWD on inductions on my account and no email.
But I expect it to come through, if it does I'm going to also cancel the RWD. I've been now geared up for the dual motor LR and with the disaster that this Tesla Vision I'd rather hold off and reassess when HW4 comes to the Y.
Our 2019 i3s is still a fun car to drive and it just flew the NCT so all good.
Yes I’ve both VINS for both cars. Same delivery window April 19 - May 04
Yes, I expect an email though.
Is it just the discounted orders being cancelled or is it case that all inventory orders from last week will be cancelled?
Was happy enough to secure an order with an earlier delivery, never mind the discount. Ordered Y RWD MSM with Gemini.
Hmm I wonder if the mistake made was that they were allocated to Dublin in error when they should have been allocated to the UK instead?
That would certainly explain the showroom adjustment.
Now all Tesla have to do is re-assign that allocation as UK cars and sell them with (or without) the adjustment.
It will be interesting to see if those cars pop up on the Irish site soon. If not, then we'll have our answer.
Does your original order have a VIN yet?
Great thanks
If the cars are in Zeebrugge, then the window of Apr 19th-May 4th is definitely achievable.
So have they an update to the delivery window? April 19-may04
I was in Sandyford today and made the point that, if the LRs plus colour plus 19” go over the grant threshold, would they not run the risk of them sitting there. I was told with no grant in UK, they will just sell them there. Both my original order and the “fire sale” one are apparently in Zeebrugge.
Has anyone replied to the cancellation email and actually got a reply?
I don’t care about the cancelled car to be honest. I am fortunate to still have my original order so nothing lost really. I’m more concerned at the fact without actually walking into the store I can’t actually get a hold of anyone in sandyford on the phone, email or txt to discuss my original order. At least with a traditional car dealer you can at least speak to somebody.
Just to clarify, in relation to the roll of the CPCC, it won't get involved in individual cases and negotiate a dispute resolution. It may however act on a complaint or a pattern of complaints to bring enforcement action against a company for breach of legislation, which results in a fine and not a remedy for an individual consumer. If the CPCC decides to not prosecute the offence it also has the option impose a penalty of €300 for mispricing.
Either way this would cause a headache for Tesla even if there was ultimatley no fine imposed in the end and we all know how the media loves to pick negative Tesla stories. They've made a big mess of this and it shows that they need to seriously focus on the admin side of the business.
And they took the second option and pissed everyone off.
Presumably someone applied the showroom discount incorrectly to those cars. They had two options to resolve it;
- Engage individually with the "flash sale 80" and try to come to some agreement on price (perhaps meeting somewhere in the middle or to ensure the grant gets utilised for those over the threshold)
- Unilaterally cancel everything with an erroneous email. Leading to general frustration / annoyance / confusion all round.
That's the long and the short of it imo 🤷♂️
I ordered Monday and haven't been contacted yet, assume they are working through the list one by one. Anyone else with their orders still intact?
Well there we are, I have the email from Kelly and only my original Model 3 remains :(
I imagine that all of the cars were UK inventory and they can't just land a car in the UK and then ship it to Ireland post-Brexit. So the VIN may have been assigned initially based on them mistakenly uploading a UK batch to the Irish site because the automated process then continued as though it was a car in Ireland. If they fulfilled the order they would need to source the same spec cars for Ireland rather than just shipping the car with that VIN from the UK.
I wonder are they dealing with the Tuesday fire sale today and the Wednesday fire sale people tomorrow. But all that been said from all of us nearly a week to be contacted about the mess and how they let it happen on the Tuesday and then again on the Wednesday is just mad from such a company.
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