Ok, that title is probably a bit OTT, but my old parents in Galway have had an Eddi/Harvi system with a 3kW inverter and a 3.3kW (roughly) set of panels installed. It is very, very nice, and complements an old solar hot water system. It kind of all happened without all the thought that should go into it. Anyway, I have configured those two to work together with a bit of headspace allowed in temperature for the old hot water system to work. Seems ok, and the Eddi will put about 2kWh into the hot water daily. I have no idea the equivalent the old system puts in, but they are happy together and we end up with a 250l container of 60C water.
However the install has been a disaster. The installers were great, but the company (who were well reviewed) are not interested in trying to sort out the final configuration of the system and the extensive troubleshooting we need. They are just not answering calls anymore regardless of how much of the riot act they have been read.
I'm trying to troubleshoot a few issues myself and I can maybe solve a few of the minor ones. I'll try to keep to this thread. Here are two issues - I have others to come.
1) Occasionally the Eddi and the Harvi do not communicate properly, with the app and the Eddi saying 0kW from the panels, 0kW usage and 0kW import. This, I'm imagining, is simply the wireless connection between the Eddi/Harvi dieing temporarily, but it only seems to happen in the afternoon of hot days. At that point, I'm imagining everything gets imported. Can the Eddi/Harvi be connected by ethernet easily, or is it just wireless?
2) I've also occasionally seen the PV output drop to zero according to the Eddi, even when there is a blue sky. In that case, the Eddi says 0kW from the panels, say 1.4kW usage, and 1.4kW imported. Could that be a dodgy cable, or is it something more sinister?
Also 3) Often times the MyFusion app reported values bear absolutely no resemblance to those shown on the Eddi, even when a smoothing of data, or a five minute time average is assumed. MyFusion is often out by a factor of 2 or 3. The app says 160W current usage, for instance, and the Eddi says 800W. I don't know which to believe, if either, I'd say the 800W doesn't bear reality either as I know the oven usage shows up on neither, but thats another matter.
Any ideas? I'm sure this isn't the only question I'm going to ask.