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Volume control problem

tina1040

I have a HP Envy laptop.

With Avast software I ran a driver update and it updated drivers to latest versions.

Now the volume control is not increasing or decreasing the volume when playing video, say youtube. I tried both the screen control and the keyboard control.

I have looked in settings but I can't figure out how to fix it.

Any thoughts?

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Nowso

gopen device manager

go to sound video and game controllers open that

uninstall the audio driver - realtek i presume

and reboot