Would you please share how the switch to your partner went?
How soon after you cancel can you reorder at the same address - Did you have to return the old modem, and was there any downtime before the new modem was delivered?
Got 6 months half price, managed to get through to the loyalty department by ringing 1908 and selecting options 1,2,3 on keyboard. Rang at 9am and only took 20 minutes. The sales team were extremely rude and cancelled my contact after only offering 2 offers: €10 off and €15 off for 9 months
Even the phone number on their website for customer loyalty is no longer in use.
They may not call at all. I've cancelled a few times and I found that they rarely call to try to retain customers.
Do the loyalty team ring soon after you cancel?
Well I don't have broadband. But on my virgin media account I have two SIM's registered. I would imagine you will still have a virgin media account if you cancel the BB? You can have one without the other.
if you cancell the B/B how can you view and pay the mobile bill? and
I,m on the 5€ month,30 day contract with VM,. I'M also a B/B customer, Because I'm just out of contract on my B//B I'm trying to get a better B/B deal, I can only get a good deal as a new customer it seems. Could I get my partner to get the deal as a new customer, probably , but how can I ensure I don't lose service, also how would that affect my mobile service as I have to sign in with my B/B account to access the mobile bill?
Are these boys still playing hardball? Anyone getting any decent deals? I think I'm going to cancel next month as paying 74 euros per month for broadband, as my address says I can get FTTH from Eir or Vodafone and 1GB speeds for 49 Euros or less.
I hadn't even thought of that. Must do it myself. You can't beat a fiver a month.
You can get the 5e/month virgin media mobile offer even if you are an existing customer. I just bought a second sim for 5/month for 6 months. I just give 30 days notice when I get to 5 months. Great price.
I got offered 6 months half price, had the 9 months half price last year so not hugely surprised they are resisting my efforts for another 9 months half price. I'm on a legacy package and they are proposing to keep me on it while also throwing on the €4 price increase. They still haven't given me the new TV box either, although they said they'd throw that in this time around.
Anyway I've cancelled, going to get my partner to sign up as a new customer with all the bells and whistles. It'll work out cheaper and I'll be getting double the broadband speed with the new TV box. While I'm at it I might cancel my mobile account too and just put that in the partners name for the €5 a month offer.
Its roughly 270€ better off for me to cancel and take the new customer deal. So I will be doing that. Just surprised because for the past 8 or more years I have renewed each yeah and got either a better or equivalent deal to the new customer one. But this year there was no haggling with me when I knocked back their 6 month half price offer.
Exact same experience, talk about customer loyalty?
Half price for 6 months is the most they would offer me. Told them on the phone I would be cancelling and starting a new account in OH's name. No budge from them on that offer. So told them to cancel my account.
Im in an area with Virgin is the best for broadband so cant really move to another provider but I at least expected them to match the new customer deal for me. But no go
Rang back to cancel and immediately got offered the 6 months half price plus sky sports at €10 per month. Took it gladly
Was paying 85 for broadband Siro in neighborhood now so going to switch to them to try it out... Virgin cancellation team offering 15 off a month...told them cancel it bye bye
Got 1/2 price BB and TV last year after registering as a new customer the year before.
Rang the other day as in the last month and the best I can get is €15 off for first 9months + sky sports for €10pm all year. Plus the new 360 box.
So €87 + €10 for 9 months and €102 + €10 for 3 months.
Not great at all. In cooling off period so prob will cancel
Wonder was it the same cheeky fecker I got a week or two ago. Real cheeky tool, brought up my usage in the past month which I thought shouldn't be anyone's business
I only got down to half price because I said I've 5g on my phone and I'll hot-spot. Cheeky git said how it'd break my phone...
If you live with someone else, spouse etc or even over 18 child, have them sign up in their name and they will get the new customer deal, and just cancel your account with them, I believe you give 30 days notice, then your family member/house mate can sign up with their details and they get the new customer value! It's annoying but it works (I've done it before)
Just got off the phone with Virgin after being on hold forever naturally.
I was previously on their €64 a month Virgin 250 Mix bundle which has been bumped up to their premium rate of €90+ after my 12 month contract ran out last month.
I told them i wanted to speak to their loyalty or customer retention department, after being put on hold again i eventually get talking to a cheeky fecker who was adamant the lowest he could offer me was €74 for the same deal i'm currently on. Told him all the usual about how they're offering far cheaper deals to new customers and how their competitors are cheaper but he still wouldn't budge.
Now i don't actually want to leave as i can't get Fibre from Eir in my area and I don't actually want the hassle of a changeover in service to Vodafone or Sky while i'm working from home and reliant on broadband.
What does everyone else here do in this situation to get better deals because i feel they are much more aggressive in calling out the bluff these days. Should i have asked to speak to his manager instead? When you get put through to their cancellation department how do you get offered better deals?
I'm a bit new at all this and would appreciate a few tips from any of you who have had better luck.
Thanks!
Worth haggling down at least until Vodafone fibre or whoever comes to the area
I feel like they have our collective balls in a vice at present, the 6 months half price was the very last resort the representative offered, I couldn't push him down any further
I am on same package and rang up, asked for 9 months half price, they said how about 6, I said yes.
Also, get through to the cancellation department not sales. They are far more aggressively trained in my experience :) don't stop until you get my deal (at least) of half off for 6 months
Tell them you're on 5g and will hot spot off your phone, got me down from 60 a month for 250mb to 30 for 6 months
This is one of the reasons I've quit virgin today. Total of 2 1/2 hours phone call waiting plus takes a day to get back on WhatsApp ! They must be cutting staff their left right and centre.
Also I'm done with the yearly haggling when they raise prices.
Haggled them back from €90 to extortionate €59 pm for just 500mb broadband from €80 2 months ago, ... Found out today Vodafone is offering 500mb for €30 pm so happy to pay final bill and €150 cancellation as they can choke on it.
I reckon they might be selling off soon so maximizing profits / cutting staff to squeeze the joy from customers before they go. They can feck off and take their cans and guitar with them.
Hi all,
I'm currently on €60 for the 250mb broadband only package, just out of contract. Rang up the sales department and they said the set price for it is €60 and that they couldn't change it.
I said there are cheaper alternatives (however I'm in an apartment building in Dublin where the only fibre provider is Virgin Media so I'm kind of stuck but hopefully they aren't aware of that), but they said there is nothing they can do and that I'd get back to them.
Is it at this point people threaten cancellation?, happy to do it to get a better deal but obviously don't want to actually cancel.
Any advice would be appreciated.
I am having the same experience with them. Sent them an email on Aug 10th to cancel and paid my last bill immediately. Also cancelled my direct debit to be safe.
Needless to say, September's bill still arrived.
Like yourself, they completely ignored the email. I have tried to ring at least 5 times and was told there was a wait time of 30 mins. They refuse to accept cancellation via email, Twitter, WhatsApp or live chat. The only way is to wait at least 30 mine on the phone which is ridiculous. They are purposely making it as difficult as possible to cancel so I said f*ck that.
I logged in to my acccount and changed my phone number to all zeros and my email to gobbledy gook. If a letter ever comes in my door it'll get returned to sender.
And they can sing for whatever bills the send in the mean time. Their customer service is the absolute pits.
It seems Virgin aren't acknowledging cancellation emails any more.
I have sent two off without reply.
While talking to them on Whatsapp they said that no email had been received and the best way to cancel is to ring 1904.
They cannot process cancelations over Whatsapp.
Infuriating.
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