Also I had friend who lately had their parcel sent back withouth customs even notifying him, also he was prepared to pay VAT and duty. I think this could be illegal? The should be another post about "Customs sending parcels back"
I have sent quite a few small parcels over the last few weeks, latest one yesterday, and all have been delivered the next day in Ireland.
Don't do a lot of posting in the Republic, but they always appears fast to me.
An post are really lazy and also I found that they prices are raise constantly like 3-4 times every year! Its time to just make them suffer and start using courier that, at this time,is almost the same prices are An "fail" Post!
Same here... 2 packages held in storage. Returned to sender. **** show.
Believe me it was absolute last resort to buy from the UK but I cannot find what I need - a medical product - anywhere else. I had accepted that I would have to pay VAT and Duty and was ready to do so, but this confirms for me that buying from outside EU is just not worth the hassle. I really wish there was an alternative from an EU company!
The UK company is obviously at fault here in having failed to provide a proper customs declaration, but this process of the item having to be returned to get it rectified is awful. That An Post seem incapable of updating their tracker to this effect when this happens is just the final insult really.
The same happened to me with 4 parcels to me! : 2 returned to US, 1 to Australia and 1 to Japan. Its being a disaster! Post is getting very bad so I guess it time to save the money and dont even bother to buy online anymore.
"Update: got through on chat after 1.5 hours. The item is being returned to sender due to an insufficient customs declaration. Apparently this can't be displayed on the tracking for customers. What a nightmare."
And now the seller won't even look into it for at least another week because the an Post tracker says it's still in Dublin, in transit, and they won't take my word for it or accept my screenshot from An Post chat stating that there is an insufficient customs declaration and that it is being returned to sender.
My parcel sent 17 days ago from England has been sitting in the Dublin Mail Centre Dublin 12 with no update for 7 days now - I expected to receive a notice to pay both VAT and Duty, but nothing.
So how long are people usually waiting on the An Post chat? It said 14 minutes wait time to start then gradually went up to 42 minutes but it's going up and down and intermittently goes blank and says "not available to chat with you right now", but then reloads the countdown.
Update: still waiting on chat an hour later - has said 5 minutes wait for the last 20 minutes. :(
Update: got through on chat after 1.5 hours. The item is being returned to sender due to an insufficient customs declaration. Apparently this can't be displayed on the tracking for customers. What a nightmare.
my post came friday and all good. They had opened the package to check contents. I have another package stuck though. Its a phone case and when i checked on online chat they said customs don't have enough information to clear it and have requested information from the retailer. That seems like its going to be slow. I asked them could i provide an invoice or anything and they said id have to deal with customs on 01 805 6150... tried this morning but its 'not a recognised number'
I've had a small package sitting in the Dublin mail center two weeks tomorrow. Keep getting the same crap on the online chat about delays according to the first fella last week he said it be early this week. Wtf is going on like I paid the customs as soon as I got the email.
The same thing has been on the tracking since the 30th of August Your delivery has been sorted Dublin 12.
If it is any use or consolation to you Mick, I was the same, had something coming in from UK. I had paid the vat last Thursday and it had just sat a "Your delivery has been sorted DUBLIN MAIL CENTRE, DUBLIN 12" since last Thursday morning. Got on to the chat yesterday and he just said they were fairly snowed under in DMC because of the customs since July. The tracking updated yesterday afternoon to We Have your post, then Your post has been sorted. This morning it went to We have your post and are getting it ready for delivery, and it was delivered this morning. So a week after the import charges were paid.
Another day and another online chat... item still stuck in customs warehouse backlog - should be released and with you soon... can't guarantee when.. i don't mind as long as its not returned to sender.. i paid customs and have the email receipt saying it will be released and delivered since Monday
Hi everyone.
How is the situation now for items coming from the US via USPS First Class?
I have a package that cost around $200 on the way, and got a variation on the usual USPS message.
"Your item departed a transfer airport in DUBLIN, IRELAND on August 4, 2021 at 9:26 am. The item is currently in transit to the destination."
I'd love to know how long packages are taking now.
Many thanks. This has been a very informative thread.
Checked online chat this morning.. apparently it was sent back to customs warehouse again in error... so they have requested it to be sent back to postal sorting office and then it will be on its merry way to me... not convinced to be honest
checked with online chat yesterday... they said backlog in clearing post from customs.. still showing Sorted Dublin mail centre.. hopefully it will start to move in next day or so
mod - you have already started a thread a week ago on this which I will now delete. Don't do duplicate posts. There is either no-one on here due to the site changes or people don’t know. If you need to know ask An Post.
Hi Folks,
Quick question on an post
Does anyone know why this message 'we delivered your post' is displayed twice?
Not really. I'd wonder how it gets to the wilds of Mayo (via Portlaoise and Athlone) quicker than Dublin TBH. And I'm pretty sure the service used to be 1 day before but they changed the "on time" definition (kind of like how you could post a letter at the Cork sorting office for delivery up to 2am Monday for Monday delivery....now it's 7pm Friday). I haven't mentioned a parcel I sent betting locked into one of their parcel lockers for two weeks either (happens all the time according to my postman).
So would you not say "fantastic service - dropped into cork po yesterday, delivered Mayo 7am this morning" The service they offer is 1-2 days, so assuming Dublin parcel is delivered tomorrow, it is delivered on time.
I have one that arrived in from the UK, and updated to Left An Post 4 days ago....being returned to the UK as it turns out after 27 minutes on hold. Why can't they just pay that in as a status?
Sent two identical parcels yesterday. Both dropped to a Co. Cork post office, one going to Mayo, one to Dublin. Mayo parcel delivered before 7am this morning. Dublin parcel no scan since it was sorted in Portlaoise late last night. WTF?
My delivery is still saying sorted dublin mail centre. I was hoping it might be out for delivery today. I paid the import charge and confirmed with customer service via chat that it was paid and they said it should be delivered next day or so. I'm just wondering what triggers them going back to collect the 'paid' customs parcels.
When it says "sorted Dublin parcel hub" it's the scan as it goes into the tubs/cages for the different delivery depots.
It most likely leaves Dublin within a couple of hours of that scan.
The next scan is when the delivery person scans in it out for delivery.
Ideally there should be an additional scan when it arrives or the "sorted Dublin" message should change to "departed parcel hub and on the way to local delivery unit"
I nearly forgot that my mother still hasn’t received the results from a biopsy though the post that was sent on July 23rd going from Cork to Cork. The only reason she knows the result is due to having issues at the biopsy site she got in contact with the hospital otherwise she’d still be waiting on a very important prescription.
I would go onto the anpost website and look for the online chat option. Give them the tracking number and see if there’s a delay. If I hadn’t contacted them I’d never have known re import charge
We are also experiencing an issue of a backlog of post being delivered all at once. I recently received a letter on July 29th from the hospital with the admission details for my surgery on July 27th - envelope had a date stamp of July 20th. From Dublin to Dublin. It came with a week's worth of post. Our postman (new) is only coming around once a week now and also delivering at around 6pm which is a little strange.
Currently waiting on something from the UK for 10 days now - I expect to have to pay both VAT and Duty so am awaiting notification of that, but no sign of it. Royal Mail say it was handed to An Post on July 30th. An Post tracking link doesn't recognise the number.
Our An Post delivery box also hasn't been used since the start of the pandemic - is that a policy now or something?
i got on to an post via chat on website. Customs charge was due so paid that and it should be on its way now. Its a pity the tracking doesnt say customs due etc.. they didnt have my phone number or email so i suppose hard to let me know.
Parcel - Delivery Tracking for iPhone, iPad and Mac (parcelapp.net)
Paid for the 2.99$ premium version to get push notifications.
what tracker do you use?
I use a tracker to keep a check on parcels and I just now got a "Your post is out for delivery LITTLE ISLAND D.S.U., CO CORK" on ALL my outstanding AnPost items.
I kid you not, I post about my issue and within minutes An Post magically scans all items out for delivery, some of them were in Dublin since early last week and out for delivery a few minutes ago is the first progress.
If I would be paranoid, I would suspect someone in the depot reading this thread and knows my full name ;-)
