nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

Never let me hear about kerry hospitality services again

[Deleted User]

OK, I know, a click bait heading.

I never want to hear kerry hospitality services moaning about lost customers.

Took a few day trips this week with the family. Went to Clare and today to South kerry.

When I asked the person serving ice cream cones to not handle the cone I was going to eat,all I got was abuse. From him and his boss.

I was apparently being unreasonable asking he pick up the cone with a tissue rather than his bare hands.
The sanitiser he was adamant he had just used (he didn't) he couldn't find.

Went onto another establishment later hoping to get a meal.

Nope, don't serve kids after 5.30 from the restaurant. I was told to go around the corner to their pizza bar which had seats on the street. I couldn't even bring the pizza around to the restaurant outside seating area while my wife and I ate a meal. My kids didn't want pizza.

Anyway, took my business elsewhere and went to the local pub.

Granted seats were on the street. Beer garden was being renovated.

They had a kids menu. My son wanted a burger which was only on the adults menu. To their credit, it wasn't a problem. He got his burger and chips with all the dressings for the kids price.
The adults had a lovely lasagne with salad and garlic bread.

And kerry hospitality businesses are moaning they have no customers. If this is how 2/3 of them treat their customers they don't deserve to be in business
(size of the survey was 3. +/- 0)
Anyway, rant over.

Find more posts tagged with

Quick Links

Comments

John_Rambo

sheesh wrote: »

wow people really hate kerry.

No. People love Kerry, it's truly stunning. This thread isn't about Kerry. It's about hospitality services in Kerry.

dobman88 wrote: »

Yet they all go there for a break away and complain like there are no other choices in the country :rolleyes:

There isn't a Carrauntoohill in every county, there isn't a Skellig Michael in every county. They're all unique offering different things. People choose to go to Kerry, not for the hospitality, but for the other unique experiences it has to offer.

dobman88

John_Rambo wrote: »

No. People love Kerry, it's truly stunning. This thread isn't about Kerry. It's about hospitality services in Kerry.

There isn't a Carrauntoohill in every county, there isn't a Skellig Michael in every county. They're all unique offering different things. People choose to go to Kerry, not for the hospitality, but for the other unique experiences it has to offer.

All fair points but in a thread where people are complaining that the hospitality service they received was below the expected standards, there are loads more options to choose from throughout the country where they may get the level of service expected.

John_Rambo

dobman88 wrote: »

All fair points but in a thread where people are complaining that the hospitality service they received was below the expected standards, there are loads more options to choose from throughout the country where they may get the level of service expected.

Absolutely, most of the rest of the country does it better. But there's a unique attraction to the landscape and seascape of Kerry that keeps people coming.

Stihl waters

dobman88 wrote: »

Yet they all go there for a break away and complain like there are no other choices in the country :rolleyes:

Yes, we all do that, all 5 million of us :rolleyes:

lalababa

Kerry has had the golden goose since Victoria visited in 1861. I'm amazed ball's they haven't killed it yet....but give them time.

dobman88

Stihl waters wrote: »

Yes, we all do that, all 5 million of us :rolleyes:

Lol. All the people complaining in this thread, not the entire population obviously because that would be completely absurd. I didnt think it needed explaining but here we are.

dobman88

John_Rambo wrote: »

Absolutely, most of the rest of the country does it better. But there's a unique attraction to the landscape and seascape of Kerry that keeps people coming.

So if people keep returning and know the service is below what they expect they've only got themselves to blame really. Add in the fact that the OP didnt tell whatever place he visited that he wasnt happy with the service so they dont have that feedback to improve on.

If I went somewhere with poor service, id mention it to staff. I'd visit again and if it was still bad, I'd not return.

Repeatedly going somewhere that is providing a poor service to you seems mental, despite what the landscape has to offer. There are comparable landscapes all along the west coast also tbf.

FromADistance

I was in Killarney / Kerry recently and the place is dead.... there's at least 2 or 3 hotels on the main street closed. I haven't been in Killarney in years; I couldn't get over the amount of accommodation about the place.... There must have been a fierce amount of American tourists about in recent years to justify all the room space. I can't see how some businesses down there will ever reopen. I also spent 4 days in West Cork. A completely different offering... and whilst not overly busy either, the locality doesn't appear to be as dependent on tourists. I'd go back to West Cork in a heartbeat.

[Deleted User]

dobman88 wrote: »

So if people keep returning and know the service is below what they expect they've only got themselves to blame really. Add in the fact that the OP didnt tell whatever place he visited that he wasnt happy with the service so they dont have that feedback to improve on.

If I went somewhere with poor service, id mention it to staff. I'd visit again and if it was still bad, I'd not return.

Repeatedly going somewhere that is providing a poor service to you seems mental, despite what the landscape has to offer. There are comparable landscapes all along the west coast also tbf.

I never mentioned who it was because its against forum rules.
I said it at the time and they didn't care. I left it with TripAdvisor and the fsai in the case of cone selling establishment.

Dont hate kerry. I chose to live here having relocated.

dobman88

SouthWesterly wrote: »

I never mentioned who it was because its against forum rules.
I said it at the time and they didn't care. I left it with TripAdvisor and the fsai in the case of cone selling establishment.

Dont hate kerry. I chose to live here having relocated.

It's not against forum rules. We've already mentioned that The Shire and Cronins would be known for being a bit shìte. It's a review. Not an attack.

Fair play for saying it at the time. Many people dont and just complain (in vain) on sites like this. You've given the feedback so it's up to them to take it on board. As you say they didnt care, I'd just never go back there again.

You've literally got 100s of places to choose from so wouldn't let 1 place ruin your experience of an entire county.

[Deleted User]

dobman88 wrote: »

It's not against forum rules. We've already mentioned that The Shire and Cronins would be known for being a bit shìte. It's a review. Not an attack.

Fair play for saying it at the time. Many people dont and just complain (in vain) on sites like this. You've given the feedback so it's up to them to take it on board. As you say they didnt care, I'd just never go back there again.

You've literally got 100s of places to choose from so wouldn't let 1 place ruin your experience of an entire county.

As I said, I'm living here now. I'm stuck with all you inbreds and you're stuck with me

.

Frankly it's a grand place to live, even if I can't understand half of whats been said to me.

Was walking in the square not long after moving down and an old man stopped and asked me how I was. I was stunned to say the least and pleasantly surprised. The day before as I went to work in Dublin everyone was running around, heads down and avoiding eye contact. Glad to be able to see the sky without having to look vertically up.

John_Rambo

dobman88 wrote: »

So if people keep returning and know the service is below what they expect they've only got themselves to blame really. Add in the fact that the OP didnt tell whatever place he visited that he wasnt happy with the service so they dont have that feedback to improve on.

A lot of people don't go back to the places with bad service, they go back to Kerry! There's enough once off, non-return customers to fill the seats. Anyway, I don't like bashing areas, it's a fantastic county with unbelievable landscape, wildlife and adventures.

Anyone interested in chocolate should buy Mint Brittle Skellig Chocolate. This isn't any old chocolate jumping on the Skellig bandwagon, it's really really good.

[Deleted User]

Just back from a spin back to Derrynane for a run along the Kerry Way.

Pompeii Pizza at Wave Crest. Perfect pizza, weather, scenery, evening.

Tony H

just pre covid I booked an overnight stay for my wifes 60th birthday in a famous Dingle hotel , 4 of us went and it cost the guts of 650 euro for bed and breakfast , crazy expensive but she didn't want fuss with a party and I thought it would be worth it , IT WAS'NT ,
This was on a wild november night and first of all no heating in the rooms , broken window catch that led to a corridor , laundry room opposite our room and we got the cead mile failte in eastern european staff shouting and roaring getting supplies at 6 am , the breakfast was dire , mass cooked scrambled eggs and deep fried sausage just to name a few ,
the rooms were like something from the 70's with cheap carpet , bathroom had a broken extractor vent and poor shower , toilet seat was loose ,
apart from that had a great night in Dingle itself despite the monsoon rain ,

I have to say I love Kerry and the Kerry people and have stayed in some great bed and breakfasts there , and will again .
The wife wouldn't let me complain but I gave them a lovely review on tripadvisor ,

Guess the Hotel ?

[Deleted User]

Tony H wrote: »

just pre covid I booked an overnight stay for my wifes 60th birthday in a famous Dingle hotel , 4 of us went and it cost the guts of 650 euro for bed and breakfast , crazy expensive but she didn't want fuss with a party and I thought it would be worth it , IT WAS'NT ,
....
Guess the Hotel ?

On cost alone I'm guessing the Dingle Skellig Hotel, which has been a byword for "eye wateringly expensive" for as long as I can remember...

dobman88

John_Rambo wrote: »

A lot of people don't go back to the places with bad service, they go back to Kerry! There's enough once off, non-return customers to fill the seats. .

Exactly. Which has been my point about 1 persons bad experience tainting their view of an entire county. "Never let me hear about Kerry hospitality service". OP has since said they live in Kerry and find it agreeable most of the time.

A good barometer to judge if a place is decent or not is to see does it open during winter or just for the silly season. I can think of a handful of places off the top of my head in Killarney alone that I'd never dream of going to but they are packed out all summer. The common theme being that they all close for winter. Just in it to make their few pound and not pushed about providing any kind of service.

Ime the majority of places that operate year round would be quite good because they have to be if they want to be supported by locals when the tourists arent around.

sheesh

FromADistance wrote: »

I was in Killarney / Kerry recently and the place is dead.... there's at least 2 or 3 hotels on the main street closed. I haven't been in Killarney in years; I couldn't get over the amount of accommodation about the place.... There must have been a fierce amount of American tourists about in recent years to justify all the room space. I can't see how some businesses down there will ever reopen. I also spent 4 days in West Cork. A completely different offering... and whilst not overly busy either, the locality doesn't appear to be as dependent on tourists. I'd go back to West Cork in a heartbeat.

in fairness to Killarney (and I'm from Tralee so I hate them!

) A lot of their business is weekend breaks by Irish people and that would be all year round bar maybe January even if it is raining the visitors will be out walking during the day and come back for a meal in the hotel at night. The Americans are still there but not as much as they used to be.

Ciarrai76

SouthWesterly wrote: »

As I said, I'm living here now. I'm stuck with all you inbreds and you're stuck with me .

Frankly it's a grand place to live, even if I can't understand half of whats been said to me.

Was walking in the square not long after moving down and an old man stopped and asked me how I was. I was stunned to say the least and pleasantly surprised. The day before as I went to work in Dublin everyone was running around, heads down and avoiding eye contact. Glad to be able to see the sky without having to look vertically up.

The ‘inbreds’ Comment isn’t called for, even if it’s a joke. No need for it. Mod

[Deleted User]

Tilikum17 wrote: »

Just spent the last two days in Killarney. I’ve never seen anything like the bar staff/waitressing. Absolutely horrendous. I thought London was ****e.

The bars are so bad that when they’d eventually come to take your order I’d get two pints at a time. It wasn’t for lack of staff either. Even trying to pay a bill. I had to ask in one place 3 times for the bill.

We had breakfast yesterday morning in “the shire” lovely looking place tbf. 50 minutes after sitting down our breakfast arrived. The place was half empty at that stage. The lady says “so sorry the wait, you won’t be charged for your coffees, would you like another? Herself says “yes please” The coffee never arrived. Surely to God you make sure that customer is sorted after all that - no.

I genuinely never complain anywhere. I just put up with it but I had to let people know just how bad the service is.

Killarney is beautiful though. We had dinner in “Rob’s Ranch” the 2nd night. That was excellent but every other bar/restaurant was shocking.

I grew up in Killarney in most of my family members work in the hospitality sector/tourism sector there. They are finding it extremely hard to find staff in hotels, bars and restaurants so I’m not surprised at this. A lot of the staff are probably new with no experience.

I worked in a large hotel in Killarney during the recession and back then it was even difficult to find staff. I’d say at the moment a large amount of people don’t want to come off PUP.

That’s just my 2 cents anyway.

Shaka Hislop

Lia_lia wrote: »

I grew up in Killarney in most of my family members work in the hospitality sector/tourism sector there. They are finding it extremely hard to find staff in hotels, bars and restaurants so I’m not surprised at this. A lot of the staff are probably new with no experience.

I worked in a large hotel in Killarney during the recession and back then it was even difficult to find staff. I’d say at the moment a large amount of people don’t want to come off PUP.

That’s just my 2 cents anyway.

The government has to start putting pressure on businesses to being in a living wage, else it's going to get worse

Boom__Boom

Lia_lia wrote: »

I grew up in Killarney in most of my family members work in the hospitality sector/tourism sector there. They are finding it extremely hard to find staff in hotels, bars and restaurants so I’m not surprised at this. A lot of the staff are probably new with no experience.

I worked in a large hotel in Killarney during the recession and back then it was even difficult to find staff. I’d say at the moment a large amount of people don’t want to come off PUP.

That’s just my 2 cents anyway.

Talking to people around town there's a definite shortage of experienced chefs about. Anyone with any sort of cheffing experience is in serious demand.

What you said about staff being new and inexperienced is spot on too.

Was talking to a manager of a hotel in town and he was saying a lot of experienced people moved into other jobs/industries.

I was reading the Advertiser this morning and I don't think I've ever seen more job openings advertised.

[Deleted User]

Boom__Boom wrote: »

Talking to people around town there's a definite shortage of experienced chefs about. Anyone with any sort of cheffing experience is in serious demand.

What you said about staff being new and inexperienced is spot on too.

Was talking to a manager of a hotel in town and he was saying a lot of experienced people moved into other jobs/industries.

I was reading the Advertiser this morning and I don't think I've ever seen more job openings advertised.

Yeah my Mother is chef and there’s been a shortage of chefs in the town for years. It’s a problem in the whole country tbh. But Killarney especially bad as there’s so many hotels. Plus there’s a huge lack of rental accommodation in the area and chef wages/work conditions aren’t always the best. Many of the hotels get student chefs over from various European counties. Not sure if that is happening now with covid.

siblers

Calahonda52 wrote: »

Had two nights for two in Ballygarry House outside Tralee on the B/H weekend.
We dined well, bottle of wine each for dinner, c 30 euro a pop
availed of the spa treatments for a fee,
got free charging for our EV
free bike hire
all for euro 990.19 and 100% supporting an Irish business with Irish suppliers of food, so none of your asparagus from Peru

great staff,
great service
great food
great wines
great room
great parking
great gardens

bonus: TK max down the road

That's absolutely insane. I can't comprehend spending that much for 2 nights. It's bonkers

You could go to a 4 star resorts with flights in a whole hape of countries for a week for that.

I love Kerry and my family ran a holiday home but this whole thing of justifying ridiculous prices because you're supporting Irish is only an excuse for thecIrish hospitality to bump their prices

dobman88

siblers wrote: »

That's absolutely insane. I can't comprehend spending that much for 2 nights. It's bonkers

You could go to a 4 star resorts with flights in a whole hape of countries for a week for that.

I love Kerry and my family ran a holiday home but this whole thing of justifying ridiculous prices because you're supporting Irish is only an excuse for thecIrish hospitality to bump their prices

You may have missed this follow up post which provides quite a bit of context. At the end of the day, each to their own.

Calahonda52 wrote: »

Just reposting this as a foil to some of the negative, disparaging remarks posted in response thereto.

To those of you who gave it a thanks, much appreciated, I think its a personal record for a post of mine:D

1: You can't take it with you, certainly not if a bake and shake.
2: If you look at my profile you should find a link to a 5 year long thread about prostate cancer.
3: I am no longer in remission so facing an uncertain future.
4: Enjoying life and making a contribution to Irish run companies post Covid/Brexit when I spend my mula is where I am at right now.

So in conclusion, before pi$$ing in on a post, maybe consider what else is out there, show some empathy and don't dismiss people like me as fools.

Have a great day:D

byhookorbycrook

sheesh wrote: »

in fairness to Killarney (and I'm from Tralee so I hate them! ) A lot of their business is weekend breaks by Irish people and that would be all year round bar maybe January even if it is raining the visitors will be out walking during the day and come back for a meal in the hotel at night. The Americans are still there but not as much as they used to be.

Killarney is all-year round. As well as Irish people on weekend breaks, there are conferences nearly every off peak week. Then there are the various "events" like "Killarney at Christmas" etc. Kenmare would be much more seasonal, as would Dingle.

Degag

Lads, i checked a few weeks ago and there were plenty, plenty of hotels in KIllarney at about the 100e a night rate. Which is pretty good all things considered.

There are also options there for people who want to spend 1000e on a weekend or 4000e etc. There wouldn't be if people were not prepared to spend it and were happy to spend it.

Annoys me ever so slightly this talk of price gouging in Kerry. There are plenty of "deals" out there if people look.

Fils

Are swimming pools and leisure centre open in the hotels?

dobman88

Fils wrote: »

Are swimming pools and leisure centre open in the hotels?

Yes, we booked a slot with reception when we checked in but they're open.

embraer170

I was really happy to see the new self drive boats (https://dingleboattours.com/self-drive-boats.html) on offer in Dingle until I checked the prices. €90 for 1 hour, for a boat with what looks like a 10hp engine limited to the inner harbour. I can accept the price and restrictions price but for just one hour?

In Greece, I just rented a 5 seater with 30hp engine: €100 for half a day from a legitimate business. No limitations as long you get the boat back (same story with no license required). Probably the highlight of my recent holiday.

HBC08

https://boards.ie/discussion/comment/117638120#Comment_117638120

Not sure what your point is here?

Ireland is one of the most expensive countries in Europe,Greece is not.