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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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Kimbot

Need a Username wrote: »

No because the replacements would just go into this limbo too

I have had a tonne of orders off amazon recently and all turned up on time. I am awaiting 2 more today and 1 tomorrow and none appear to be held up at all. I would say at this stage your very unlucky, I would cancel the order if it was me.

[Deleted User]

Need a Username wrote: »

That is a very negative attitude.

Yeah, because you're a beacon of positivity on this thread yourself......

Need a Username wrote: »

And An post is just going to leave them there

Need a Username wrote: »

And is it just Amazon parcels that An Post are making a balls of?

Need a Username wrote: »

What is the point of that?

Need a Username wrote: »

There is no point in a refund. I need the stuff.

Need a Username wrote: »

No because the replacements would just go into this limbo too

If something doesn't arrive, be thankful you got it on Amazon and their refund process is so good. I ordered a pizza oven in November and it didn't arrive until April. No refund possible until it was investigated, which took weeks.

Your stuff is delayed. If you need it quickly, get a refund and reorder, maybe pay for expedited delivery. Or else buy it from somewhere else. If you can't get it somewhere else, then you're stuck with Amazon and have to pull up your big boy panties and deal with it.

I honestly cannot see what you hope to achieve with all your negativity. In fact, I cannot see what you hope to achieve full stop. You've asked and been told what the easiest solution is. Nobody else here can clear an amazon and/or an Post backlog, what more do you expect? Someone to say they work for amazon and they'll personally go down to the warehouse and sort this for you?

Need a Username

Deleted User wrote: »

Yeah, because you're a beacon of positivity on this thread yourself......

If something doesn't arrive, be thankful you got it on Amazon and their refund process is so good. I ordered a pizza oven in November and it didn't arrive until April. No refund possible until it was investigated, which took weeks.

Your stuff is delayed. If you need it quickly, get a refund and reorder, maybe pay for expedited delivery. Or else buy it from somewhere else. If you can't get it somewhere else, then you're stuck with Amazon and have to pull up your big boy panties and deal with it.

I honestly cannot see what you hope to achieve with all your negativity. In fact, I cannot see what you hope to achieve full stop. You've asked and been told what the easiest solution is. Nobody else here can clear an amazon and/or an Post backlog, what more do you expect? Someone to say they work for amazon and they'll personally go down to the warehouse and sort this for you?

That isn’t being negative. I was stating facts, for example An Post said they are not going to contact Amazon, it is up to the people not getting the parcels

How is asking others to report the problem to Amazon “being negative” ? How is contacting An Post being negative?

Why are you so sore about this?

And as to achieving something - I did - Amazon are sending a replacement order with DPD.

That is what a positive attitude gets as opposed to sitting on your hands.

Need a Username

Kimbot wrote: »

I have had a tonne of orders off amazon recently and all turned up on time. I am awaiting 2 more today and 1 tomorrow and none appear to be held up at all. I would say at this stage your very unlucky, I would cancel the order if it was me.

Not unlucky - it isn’t just me. There are several hundred Amazon packages at that Hub according to An Post customer support.

But all sorted - Amazon are sending replacements and doing so with DPD.

SourSessions

I have something caught up in the limbo, subsequently refunded and reordered and arrived on time with tens of other packages from Amazon. So there's little risk in reordering.

Need a Username

SourSessions wrote: »

I have something caught up in the limbo, subsequently refunded and reordered and arrived on time with tens of other packages from Amazon. So there's little risk in reordering.

Amazon didn’t seem to think so and are sending mine with DPD.

Need a Username

whiterebel wrote: »

Need a Username - You have another thread running on the Consumer Issues forum. I have asked the mods to move it here to stop cross posting. Keep it on one thread only please.

Okies

Need a Username

silver2020 wrote: »

two people on an online forum and suddenly it is "everyone" - that's just utter stupid.

I ordered stuff from amazon last Thursday, it arrived yesterday by anpost.

So certainly no issues here.

Colleagues get amazon deliveries too and no-one has had any delivery issues.

The thing is, people won't jump online and say that everything went as expected - that applies to almost everything. Hundreds of thousands of people get fantastic care in our hospitals each year, but only the few that have an issue go and whine about it.

An Post currently deliver about 2 million parcels a week. Yet the number of people with an issue is miniscule - but you still want to say "everyone"

Everyone as in everyone it has happened to - which is a lot according to An Post customer support - not everyone on planet.

I don’t understand why this would upset you. I’m the one put out and I haven’t got upset.

loughrey

I'm having the same issue with An Post. My order has been stuck at the initial Dublin Hub for four days now with no movement at all. Also, this same week I returned a high value item, that also hasn't moved from the initial sorting hub. Everything was great until this week so there's definitely something going on with An Post.

stronglikebull

Need a Username wrote: »

Amazon didn’t seem to think so and are sending mine with DPD.

I've currently got 7 packages on the missing list in the Dublin Mail Center going back as far as the 20th of April, all for the same product that they keep refunding I keep reordering only to have it go missing, so I've asked Amazon if I can get it delivered by a different method and they've repeatedly said no. I asked in a formal complaint process, and they said that An Post is their exclusive agent in Ireland and no other option was available.

Srfcsean

We have your delivery DUBLIN MAIL CENTRE, DUBLIN 12. ? What does this mean should it not of been sorted and sent on its way

jimmycrackcorm

package arrived today, posted in the Netherlands two months ago. It contained Dutch sausages that are now a week out of date as a result. Had customs tape on it as the drugs dog probably got excited smelling it but incredible how long the delay was.

The Continental Op

jimmycrackcorm wrote: »

package arrived today, posted in the Netherlands two months ago. It contained Dutch sausages that are now a week out of date as a result. Had customs tape on it as the drugs dog probably got excited smelling it but incredible how long the delay was.

Any bite marks? I have visions of a load of guys in high viz jackets chasing a spaniel around the customs shed trying to get your parcel off the dog.

stronglikebull

Srfcsean wrote: »

We have your delivery DUBLIN MAIL CENTRE, DUBLIN 12. ? What does this mean should it not of been sorted and sent on its way

How long has it been there? Generally it only takes 1-2 days, but if it's not out in 2 days, it could be there for months. Not sure what the priority is on things coming through there or how some go through in 24 hours, and others are left days, weeks or months.

I finally got a delivery this week of one of my Amazon orders, this one from Germany. It got through the Dublin mail centre in 1 day, but another that arrived there last Tuesday is still there, along with 6 others going back the last 6 weeks.

Have two more arrived there just now, and got text messages saying they'll be delivered in the next two days. I've got that same message on all the missing ones too, so hopefully these will be processed and sent to Limerick tomorrow.

Srfcsean

stronglikebull wrote: »

How long has it been there? Generally it only takes 1-2 days, but if it's not out in 2 days, it could be there for months. Not sure what the priority is on things coming through there or how some go through in 24 hours, and others are left days, weeks or months.

I finally got a delivery this week of one of my Amazon orders, this one from Germany. It got through the Dublin mail centre in 1 day, but another that arrived there last Tuesday is still there, along with 6 others going back the last 6 weeks.

Have two more arrived there just now, and got text messages saying they'll be delivered in the next two days. I've got that same message on all the missing ones too, so hopefully these will be processed and sent to Limerick tomorrow.

Yea I got it thansk for that and hopefully you get all your parcels post soon , i understand the delays on international mail but not domestic

Gru

stronglikebull wrote: »

How long has it been there? Generally it only takes 1-2 days, but if it's not out in 2 days, it could be there for months. Not sure what the priority is on things coming through there or how some go through in 24 hours, and others are left days, weeks or months.

well after months of timely parcels it just happened us,

Got a text on Monday from An Post to say my parcel will arrive tomorrow, Tuesday no parcel, it showed on tracking as:

"Your delivery has been sorted DUBLIN PARCEL HUB, DUBLIN 12"

by this morning after the post parcel van passed the house and it was still showing as in Dublin i went and clicked on the link they text to have alternative delivery options and i set it to tomorrow instead.

it then changed to "Change to delivery arrangements requested by customer PARCEL MANAGEMENT WEBSITE,"

and 10 minutes later "We tried to deliver your post LITTLE ISLAND D.S.U., CO CORK"

so at least i should get it tomorrow as they found it in Cork :pac:

Srfcsean

International shipment has arrived in a foreign country, DUBLIN, FORWARD, Ireland

Anyone know what this means ðŸ€·*♂️ It has been like that since 28/05/2021 , is it in Ireland (customs) lost , covid delays ?

whiterebel

What is going on with An Post, are they or strike or something? I have a DHL parcel from Germany sorted for the last 2 days, as well as a UK Amazon. Small packet from China in Ireland for at least a week as well.

shoegirl

whiterebel wrote: »

What is going on with An Post, are they or strike or something? I have a DHL parcel from Germany sorted for the last 2 days, as well as a UK Amazon. Small packet from China in Ireland for at least a week as well.

I've had major issues with parcels coming via Germany in past month - 3 gone missing and returned to sender after coming to Dublin 12 sorting office.
Also one item posted in Skibbereen on 27th April and a 5th item posted from Suffolk in UK on same date. All gone missing or returned to sender, I found at least 3 of them on the An Post system bouncing all over the place.

Something is very, very wrong at the moment. I've never had more than 1 missing item in a whole year, never mind 5 in a few weeks.

SPDUB

shoegirl wrote: »

I've had major issues with parcels coming via Germany in past month - 3 gone missing and returned to sender after coming to Dublin 12 sorting office.
Also one item posted in Skibbereen on 27th April and a 5th item posted from Suffolk in UK on same date. All gone missing or returned to sender, I found at least 3 of them on the An Post system bouncing all over the place.

Something is very, very wrong at the moment. I've never had more than 1 missing item in a whole year, never mind 5 in a few weeks.

If your items are only getting to the mail centre and being sent back then it suggests there is a major problem with the address .

If there is any form of recognisable address they will send it to the delivery offices that have a version of that address which is why you might see it bouncing around

whiterebel

The power of Boards, strikes again!! German and Chinese one delivered today. Amazon still stuck

ShayNanigan

Gru wrote: »

well after months of timely parcels it just happened us,

Got a text on Monday from An Post to say my parcel will arrive tomorrow, Tuesday no parcel, it showed on tracking as:

"Your delivery has been sorted DUBLIN PARCEL HUB, DUBLIN 12"

by this morning after the post parcel van passed the house and it was still showing as in Dublin i went and clicked on the link they text to have alternative delivery options and i set it to tomorrow instead.

it then changed to "Change to delivery arrangements requested by customer PARCEL MANAGEMENT WEBSITE,"

and 10 minutes later "We tried to deliver your post LITTLE ISLAND D.S.U., CO CORK"

so at least i should get it tomorrow as they found it in Cork :pac:

Well now I'm worried... After eight days of shipping from Netherlands to Ireland, they found two of my China parcels which both left NL at the same time. I was happy yesterday to see both had reached Dublin Parcel Hub because that would mean I would get them today. Nope. They were sorted yesterday afternoon which would have given them plenty of time to get them delivered today. No updates today and no postman seen either. Have they just decided to take the day off? I've been lucky enough to get all my parcels this year, well one was routed to somewhere in the west but they found it, hopefully I will get these ones as well.

After waiting for a month I'm just a tiny bit irritated that I'll have to wait until next week to see if they still have the parcels and will deliver them.

EDIT: Wow, power of Boards indeed, just after I posted this I checked the tracking app again and guess what... been "getting it ready for delivery" since 6 a.m. Funnily it has taken them five hours to get that update in their system.

VG31

What's the point of being able to change the delivery date if they just ignore it? I changed a delivery date a few days ago when a package was still in the Dublin Parcel Hub and they tried to deliver it the next day anyway.

I think only once out of the few times I've changed the date in the last year they've actually taken any notice of it.

silver2020

VG31 wrote: »

What's the point of being able to change the delivery date if they just ignore it? I changed a delivery date a few days ago when a package was still in the Dublin Parcel Hub and they tried to deliver it the next day anyway.

I think only once out of the few times I've changed the date in the last year they've actually taken any notice of it.

The hub has 2 scans from what I see.

"We have your parcel" - That means it has been received into the hub

If the tracking says "Your delivery has been sorted" then that means it has left the hub.

They should change the wording of the second one to "Your delivery is now on the way to your local delivery unit"

VG31

silver2020 wrote: »

The hub has 2 scans from what I see.

"We have your parcel" - That means it has been received into the hub

If the tracking says "Your delivery has been sorted" then that means it has left the hub.

They should change the wording of the second one to "Your delivery is now on the way to your local delivery unit"

Yes they probably should but surely as long as it's changed before it goes out for delivery it should be enough. Sometimes packages are sorted within minutes of "we have your parcel" anyway.

Regardless, I changed the delivery date well before it was "sorted".

16 June 2021 03:55

We have your post and are getting it ready for delivery

15 June 2021 22:53

Your delivery has been sorted DUBLIN PARCEL HUB, DUBLIN 12

15 June 2021 21:59

Change to delivery arrangements requested by customer PARCEL MANAGEMENT WEBSITE,

15 June 2021 21:13

We have your post in DUBLIN PARCEL HUB, DUBLIN 12

ShayNanigan

Don't know if anyone else has had trouble tracking their packages but on Friday there was a several hours delay on updating the status and then around noon the updates stopped altogether. I received all the packages I was waiting for but all of them still show as "getting ready for delivery" even though they were delivered three days ago. I don't know if their tracking system has stopped working completely but just thought I'd mention it.

[Deleted User]

ShayNanigan wrote: »

Don't know if anyone else has had trouble tracking their packages but on Friday there was a several hours delay on updating the status and then around noon the updates stopped altogether. I received all the packages I was waiting for but all of them still show as "getting ready for delivery" even though they were delivered three days ago. I don't know if their tracking system has stopped working completely but just thought I'd mention it.

I sent a package with tracking around 2 weeks ago and the tracking never updated from "we accepted your post". Package arrived a few days later but the tracking never updated after the initial scan from when I paid in the post office.

Also 2 packages I've sent in the last 2 weeks have taken 4 working days to arrive when it's usually always next day or 2 days max.

gary550

Deleted User wrote: »

I sent a package with tracking around 2 weeks ago and the tracking never updated from "we accepted your post". Package arrived a few days later but the tracking never updated after the initial scan from when I paid in the post office.

Also 2 packages I've sent in the last 2 weeks have taken 4 working days to arrive when it's usually always next day or 2 days max.

Honestly I think sometimes their tracking system doesn't be great at updating for whatever reason, I'd assume it's software related.

There has been a lot of our own parcels not even marked as accepted (or anything really) yet were delivered the next day (customers let us know). Some marked accepted and nothing after that, some skipping accepted and going straight to out for (or getting ready for) delivery, some marked as sorted and nothing after that.

I'm waiting for the day a customer cottons on to the fact that nothing is on their tracking code and claims they didn't receive things. I'd hope An post have record on their internal systems.

silver2020

gary550 wrote: »

I'm waiting for the day a customer cottons on to the fact that nothing is on their tracking code and claims they didn't receive things. I'd hope An post have record on their internal systems.

Internal systems definitely show more information and you can also download an .xl file with all your tracking numbers.

Big change coming next week on parcel shipping software. All moving to the cloud so you can print from any pc and no longer need the cumbersome autolynk system

fritzelly

Text on Wed evening saying delivery next working day (ordered on Monday)
Tracking showed sorted at Dublin 12 (I'm D8)

Today the tracking hasn't changed - web chat say its held for customs clearance. This is from Amazon (not a third party) why is it being held by customs anyone know?
Everytime it's come by their own couriers its delivered in a few days from ordering