Consumer rights advice
This is a very brief summary of my situation.
I contacted Medion last September asking if my laptop BIOS had an update as I was told by Microsoft that it did but I needed Medion to give me the update before I could update Windows. The updates Medion sent me which was "confirmed by the software team" broke my laptop as they weren't compatible with the BIOS so my laptop didn't turn back on, Medion said it had to be sent to them to be fixed but it wasn't picked up on the day.
I was then told my laptop was old and they didn't have parts for it. After that and the rude interactions I had with them I sent a formal complaint to the company in November.
I got a reply in December wanting to collect my laptop again, over weeks and months of consent failures it finally got collected in February.
A few weeks later I was called informing me that they attempted to fix it but fryed the motherboard instead and they were going to send me "a good will gesture".
When I got the email with the information about the notepad I replied if that was the only option and if my original laptop would be returned to me, I was told it would be "destroyed".
When the "gesture of good will" arrived I took pictures of the package as the box is dirty and wasn't sealed at all, the notepad was fully charged(there's a page saying it should be empty for transit and you need to charge it) also it was updated the day it was sent showing it was an old left over they wanted to get rid of as it is inferior to my old laptop as it has Windows 10 s meaning it can only be used to look on edge and that's it and known Medion it wouldn't be able to handle full version of Windows.
To get back to where I was just a year ago is now going to cost a lot to either buy a new laptop or buy a Windows 10 key and possibly have to make the notepad compatible, if my laptop wasn't destroyed it might have been cheaper to get someone to actually fix it.
That was my interaction with Medion and I didn't get compensation as the "good will gesture" is separate to compensation firstly as compensation is for breaking my laptop then destroying it and gesture of good will is for the months of waiting and putting up with their rudeness and incompetence while being nice the whole time. Secondly the notebook is inferior, second hand "old" (to their standards as they have no support on their website) and I had no option of redress or of replacement.
I submitted a complaint on econsumer.gov no reply yet, The European consumer commission Ireland(ECC) said that my contract is with D.I.D so it would be hard to argue with Medion, For over the past two months I tried contacting claims.ie multiple times but I haven't got a reply at all.
Thank you for reading my post and the advice and if you are a legal advisor and want more/clearer information then please don't hesitate to contact me.
