Darc19 wrote: » Chargebacks are taking 6-8 weeks at present as the time for a seller to respond has been extended to 30 days due to postal delays (they still send notices by snail mail from a European mailing company) The timeline they have set out is quite reasonable as they have to be sure the item was not delivered and that UPS cannot find it. For high value items, even Amazon can take up to 4 weeks (personal experience) gomobi are part of quite a large company (Belsimpel - €400m turnover) and it seems that whilst they are based in the Netherlands they ship everything from Ireland (possibly a UPS fulfilment service or other 3rd party service such as redsky )
Jim_Hodge wrote: » Not disputing your experience but we had a delayed delivery investigated and refunded by PayPal in two days last week and an Amazon refund processed in three days recently. That said the OPs delivery is not even ordered two weeks at this stage, I'd give them some time it check it out.
Darc19 wrote: » I suspect that the Amazon refund was under €200. For high value refunds (€500+) Amazon are a pain in the ass as it has to go through three layers of approval. Mine took over three weeks. (Mobile phone not delivered) €200-500 go through two layers of approval. PayPal have buyer protection which can be fast and again depends on the value.
youcancallmeal wrote: » I ordered a phone case from gomibo 4th April. Got the same email saying it would be delivered the next day but hasn't arrived yet. As far as I'm aware gomibo.ie is just a reskin of belsimpel.nl translated to English, I presume the claim of next day delivery is for the Netherlands and needs to be updated on gomibo.ie. Anyway I hadn't ordered from them before but I've read good reviews of people in Ireland ordering from belsimpel so figured it was safe enough. Hopefully I'll get my case this week or else I'll be going down same route as you OP.
magoo84 wrote: » I don't know if the next day delivery claim is for the Netherlands, as it was in the UPS Depot in North Dublin the morning after I ordered.
youcancallmeal wrote: » Ah right, I've emailed now about my order so will see what they say
magoo84 wrote: » I've started the chargeback process with my bank, as Gomibo are taking the p**s.
youcancallmeal wrote: » Did they offer to resend whatever it is you ordered? That's what they're offering me once my 10 day UPS investigation waiting period is over. My item is just a €40 phone case though, might be a different story with a phone
magoo84 wrote: » Gomibo made me fill out a missing package statement with my details and the lost products on it. I sent it to them last Wednesday didn't hear anything from them so emailed them again yesterday. They emailed me this morning saying I didn't fill out the declaration correctly (I omitted the colour of the items from the item description) and to send it in again. Surely none of that is necessary? They already know everything there is to know about the order.
jimmycrackcorm wrote: » You can try a charge back on your credit card, but till be asked for correspondence with the seller. So it isn't going to be any quicker as you need them to complete their investigation
CJKAV wrote: » Worse experience ever. Ordered a budget android phone with Gomibi 6 weeks ago....Ist phone supposidly got lost in delivery by UPS.After the 10 day "INQUIRY" by UPS proved useless, they offered a refund or replacemet. I gave them the benefit of the doubt and went for a replacement. Replacement mysteriously went missing again by UPS... Waiting on refund... not very hopeful.... I think I've been scammed.
Troy McClure wrote: » Having got a new phone I bought a cover from Gomibo. After 4 days I wrote an email asking about this next day delivery on their .ie website and that I was still waiting. I was pretty much to the point as I had hoped to get it quickly. It eventually arrive after 8 days. 3 days later I started getting spam texts about undelivered parcels and to click on a link. 3 within 5 hours. The link on all 3 was a .nl web address. I have never been to Holland or had an dealings with anyone in the country before. I buy this phone cover which turns out to be from a Dutch company, upon a slow delivery I send a curt email asking what the story was. 3 days after the phone arrived I started getting dodgy texts from different numbers all with different messages to click on a .nl link to pay customs fees. Have a same number for over 20 years and never gotten such a text before never mind with a.nl link. It's clear that someone in this company gave my mobile number to scammers, upon not liking my email. Maybe it's company policy for all I know. Put simply AVOID GOMIBO if your personal details are something important to you!
Jim_Hodge wrote: » I think that's all a coincidence. I've got spaits of those scam messages at tines without having any recent deliveries. Gomibo have 5* ratings across all their locations.
Troy McClure wrote: » Yes an amazing coincidence ! In any world 2+2=4 nothing else. I'm not a member of facebook and never have been, so to the poster who says it's there explain that one. Common sense means I have no doubt in my mind
I made the mistake of ordering from these guys also 3 weeks ago and no sign of order.
I've contacted customer service and they are giving me the run around. Has anybody received a resolution dealing with them.
My order is through paypal but they have just sent me directly to gomibo.
