Niner leprauchan wrote: » This is such a twist of reality it beggers belief. Would you like the reality? You call 999 because your son won't do his homework. The calltaker logs ALL calls. No matter how stupid, you want Gardai, you get Gardai. What's the category? Dvsa or domestic violence. Gardai arrive, kids doing his homework and parent tells ya too go **** off. Gardai inform dispatcher. The call is then transfered to pulse and the investigating garda must now spend time at a computer updating this 'investigation' which must include a callback to the property. Multiple attempts to obtain a statement of complaint and CCTV. In other words, an absolute waste of Garda time. So what would happen would be that the Garda at the house would inform the dispatcher that the call is absolutely bull**** and it would be changed to an 'info' call which didn't transfer to pulse. You need to remember, the system only has so many categories and the calltaker selects one they think appropriate based on the caller. There's no 'I'm a ****ing moron that needs the Gardai to solve minor problems in my life' category. Same with 'assault' calls but when you arrive it's a 15 year old brother on 14 year old brother push over the TV remote. Or a variety of calls made by drunk people, lunatics, the genuinely mad and piss takers including alien sightings and lizard people reports
EddieN75 wrote: » The article author claims to have proof of "over 1000 priory one calls which includes domestic violence, assault and burglaries"
Niner leprauchan wrote: » Indeed he may well have but how many will the author be able to show were actually correctly categorized as such? A burglar can end up being the drunk idiot from next door. I already gave examples of assault and domestic calls but I could give many more. Neighbours have and shall continue to call domestic cases in that end up being sex, a baby teething or even the tv and that's fine, I'm ok with playing it safe in these scenarios but that should be end of them because they prove to be not crimes at all. If within those cases, there's ones that were legit, then fair enough and the Gardai responsible should be disciplined but rank and file pointed all this out when they decided to link the two systems in the name of statistics.
EddieN75 wrote: » I added in more information from the article to my post while you were writing this.
Overheal wrote: » Is anyone surprised?
EddieN75 wrote: » Hundreds of frontline gardaí are thought to be implicated in the cancellation of thousands of 999 calls to avoid follow-up inquiries and lessen their workloads. Among the calls ignored were domestic violence reports.https://www.thetimes.co.uk/article/hundreds-of-gardai-used-whatsapp-to-avoid-999-calls-bkhst6fzz
[Deleted User] wrote: » At first, yeah, but then Niner Leprechaun explained the system fairly well, so now it just seems like Gardai being sensible, but someone wanted a sensationalist headline.
Overheal wrote: » Uh oh did the paper bury this behind the paywall section? Either way the use of WhatsApp shouldn’t be approved for regulation use
Potential-Monke wrote: » I would have read more but I'm not paying. Plus, if it was as bad as some are making out, this thread would be on page 400 by now with all the negative Garda stories.
Commissioner Harris could not provide information on the numbers involved but did say: "What we are concerned about is that 999 calls were cancelled erroneously and there was not a policing response that would have been expected". These comments are his first acknowledgments on the extent of the problem. Harris added that the investigation "are listening to the actual recordings of the calls and any subsequent radio transmissions that may exist afterwards" Commissioner Harris told the authority that he expects the investigation to be completed in two to three months time but measures have been put in place to stop the problem from recurring.
The Garda Commissioner has apologised to victims of domestic abuse who had their 999 calls cancelled inappropriately saying his force “did not provide the standard of service required”.
The review, which covered the period from January 2019 until the end of October 2020, and focused specifically on Domestic Violence / Sexual Abuse (DVSA) calls, noted an overall cancellation rate for all 999 emergency calls of 14%, or 202,931 calls.
The commissioner said he had listened to “a couple of dozen” of the cancelled calls, and conceded that some of them had been “harrowing” to listen to. He acknowledged “there are certain outliers” in terms of officers who may have cancelled more calls than others, but added, “we don’t want to rush to judgement”.Asked if the review established some calls had been cancelled following coordination within Garda WhatsApp groups to avoid paperwork, Mr Harris said, “It would be wrong to say our minds are closed to the possibility." He also admitted “issues” have been noted in terms of the quality of information gathering on 999 calls, with some “addresses recorded incorrectly”, leading to attending gardaí being unable to find the property from which the call came.
Muahahaha wrote: » Theres allegations that Gardai were cancelling 999 calls in order to avoid paperwork
Strumms wrote: » You have to ask what the fûck is going on with the leadership of An Garda Siochana... both the lads in Garda HQ and senior officers in stations.. I was pretty annoyed when a family member reported a cut and dried crime of a new phone worth over 300 euros... ‘theft’... only to have the Garda go through rigorous efforts to dissuade them from making a formal complaint as nothing probably could or would be done...he threw a right strop when they refused to walk away and put it down to ‘experience’...and insisted it get logged. Thought that was funky but cancelling 999 calls, jeez. Some country...
Deleted User wrote: » Which has all been fairly well explained by a Garda in post #2.
The Garda Commissioner has publicly apologised to domestic violence victims who made emergency calls for help but did not receive the standard of service from gardaí that they required and to which they were entitled. Drew Harris was addressing the Policing Authority after a garda inquiry into how 999 calls were dealt with found that more than 600 emergency calls in 2019 and 2020 were cancelled before there was an appropriate policing response.
Garda engagement in inquiry 'unsatisfactory' The Policing Authority has expressed its "deep dissatisfaction" and "significant concern" with the responses it received from An Garda Síochána in relation to the cancellation of 999 emergency calls. Chairman Bob Collins has described as "unsatisfactory" the level of engagement on the matter and accused senior gardaí of not providing available information to the Authority The authority will also seek more information on the type of people who made the calls at this afternoon's meeting. The Policing Authority has published the minutes of its last meeting three weeks ago in relation to the garda investigation into the cancellation of the 999 calls. The authority expressed its "deep dissatisfaction and significant concern" in relation to the nature of the information provided to it, the garda response to clarifications sought and the unsatisfactory level of engagement. Members noted the responses were not thorough and critical questions were not addressed. Mr Collins expressed his own and the authority's acute disappointment and intense frustration that information in the possession of and immediately available to gardaí had not been and was not being provided to the authority. He also said it was not acceptable that the extent to which issues of domestic violence were involved in cancelled calls had not been conveyed to the authority until April, even though it had been recognised six months earlier.
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