Tyson Lannister wrote: » So I got cut off yesterday from access to the old site - that's grand though as I got a letter today in the post notifying me to register my phone or I would be cut off. 2 hours yesterday on hold trying to get through to the given number, 1 hour so far today with no luck so I have no access to my accounts.
looksee wrote: » Ok, I have figured out how to use my laptop. I had been going on to the laptop and going to the phone from there. This time I Opened the app on my phone Entered the sign up info requested Opened BoI on my laptop, Did all the sign in stuff there The site opened on my laptop and I was able to use it. Could you not just tell us this was the way to approach it? It is not necessarily obvious to users that you have to have the app already opened and signed in before trying to open on the website. Whereas you know and just didn't say.
Tyson Lannister wrote: » Another 20 minutes, this time somebody asked for my account number then transferred me to a pre-recorded message that apologised that they were too busy at the moment and terminated the call. This is more like dealing with Eir than dealing with a bank.
keno-daytrader wrote: » On the new website or app, where does "available funds" appear now, as I need to distinguish between my total balance and available funds (ie check clearing still)
Bank of Ireland Reps wrote: » looksee wrote: » Ok, I have figured out how to use my laptop. I had been going on to the laptop and going to the phone from there. This time I Opened the app on my phone Entered the sign up info requested Opened BoI on my laptop, Did all the sign in stuff there The site opened on my laptop and I was able to use it. Could you not just tell us this was the way to approach it? It is not necessarily obvious to users that you have to have the app already opened and signed in before trying to open on the website. Whereas you know and just didn't say. Hi looksee Glad to hear you have successfully logged in on the browser. Just to add, if you login to browser first, with the User ID etc. you will then be greeted with the option to select the security device you wish the notification to go to. Once you have selected device, press continue, the notification will show up on the selected device for you. Swipe right to approve. Go back to browser and it will open for you. Hoping the above helps, Many thanks, Alison
looksee wrote: » Bank of Ireland Reps wrote: » Hi looksee Glad to hear you have successfully logged in on the browser. Just to add, if you login to browser first, with the User ID etc. you will then be greeted with the option to select the security device you wish the notification to go to. Once you have selected device, press continue, the notification will show up on the selected device for you. Swipe right to approve. Go back to browser and it will open for you. Hoping the above helps, Many thanks, Alison Thank you for your answer, but that is what I had been doing and it did not work. Why do you keep repeating it? It does not work.
Bank of Ireland Reps wrote: » Hi looksee Glad to hear you have successfully logged in on the browser. Just to add, if you login to browser first, with the User ID etc. you will then be greeted with the option to select the security device you wish the notification to go to. Once you have selected device, press continue, the notification will show up on the selected device for you. Swipe right to approve. Go back to browser and it will open for you. Hoping the above helps, Many thanks, Alison
Bank of Ireland Reps wrote: » keno-daytrader wrote: » On the new website or app, where does "available funds" appear now, as I need to distinguish between my total balance and available funds (ie check clearing still) Hi There Thanks for checking in with us. When logged into the site or App, if you first click the account you wish to check, it will bring you into your transactions and above the transactions it will display for you, first the balance and underneath the available balance. Hoping the info helps, Many thanks Alison
keno-daytrader wrote: » Hi Alison, I did as you instructed, however on both the app and webpage above transactions there is only one number with an i next to it, I click the i and this is what it reads, " Most up-to-date balance including today's and any in-progress transactions and is subject to clearance of any uncleared cheques lodged recently." Are you sure there are 2 numbers, because Im only seeing one. [font=Open Sans Regular, sans-serif] [/font]
Bank of Ireland: Tara wrote: » keno-daytrader wrote: » Hi Alison, I did as you instructed, however on both the app and webpage above transactions there is only one number with an i next to it, I click the i and this is what it reads, " Most up-to-date balance including today's and any in-progress transactions and is subject to clearance of any uncleared cheques lodged recently." Are you sure there are 2 numbers, because Im only seeing one. [font=Open Sans Regular, sans-serif] [/font] Hi Keno-daytrader, An 'Available Balance' will only display if the overall balance contains uncleared funds or if there is an overdraft permission on the account. If you are only seeing one balance this would indicate that the full balance is available. Thanks Tara
Bank of Ireland Reps wrote: » Hi All, Thanks for joining the thread. Thanks so much for the feedback on the new site. Just a reminder that the phone is needed for PSD2 requirements. We will be passing on your experiences to our Online Development Team. Many thanks Alison
Up Donegal wrote: » Bank of Ireland Reps wrote: » Hi All, Thanks for joining the thread. Thanks so much for the feedback on the new site. Just a reminder that the phone is needed for PSD2 requirements. We will be passing on your experiences to our Online Development Team. Many thanks Alison What if someone doesn't want to use a phone or tablet?
larchill wrote: » What is wrong with just texting a numeric code to a mobile number?
Fionn wrote: » Hi, Is there a way to email an order for a PSK? as I don't have the time (or patience) to wait on the phone! No one ever seems to answer. I logged in on the old site a few days ago and sent a request on the messaging system but I don't know if it's being processed or not. Now I notice the old site isn't available, it should have been left up til everyone had a PSK really. Any help would be appreciated. Thanks
The Continental Op wrote: » ilovetorun wrote: » The Continental Op wrote: » I just checked that out myself. As ilovetorun states you can't export monthly statements into Excel. On the OLD SYSTEM you can still download statements into a CSV format which import perfectly int Excel - just tried it to check. Therefore this is yet another instance of the new system being worse than the old one. Exactly, you can only export by pdf which is no good to me. The old system was much more user friendly. The old system still works till the end of the month if you have any that need doing - original.365online.com
ilovetorun wrote: » The Continental Op wrote: » I just checked that out myself. As ilovetorun states you can't export monthly statements into Excel. On the OLD SYSTEM you can still download statements into a CSV format which import perfectly int Excel - just tried it to check. Therefore this is yet another instance of the new system being worse than the old one. Exactly, you can only export by pdf which is no good to me. The old system was much more user friendly.
The Continental Op wrote: » I just checked that out myself. As ilovetorun states you can't export monthly statements into Excel. On the OLD SYSTEM you can still download statements into a CSV format which import perfectly int Excel - just tried it to check. Therefore this is yet another instance of the new system being worse than the old one.
Poncke wrote: » The Continental Op wrote: » ilovetorun wrote: » The Continental Op wrote: » I just checked that out myself. As ilovetorun states you can't export monthly statements into Excel. On the OLD SYSTEM you can still download statements into a CSV format which import perfectly int Excel - just tried it to check. Therefore this is yet another instance of the new system being worse than the old one. Exactly, you can only export by pdf which is no good to me. The old system was much more user friendly. The old system still works till the end of the month if you have any that need doing - original.365online.com Old website is now also gone already
Poncke wrote: » Login steps old vs. new websiteOld website: 1. Type User ID 2. Type mobile/birthday 3. Click continue 4. Type PIN 5. Click continue New website: 1. Click field 2. Type User ID 3. Click field 4. Type mobile/birthday 5. Click continue 6. Click field 7. Type PIN 8. Click continue 9. Choose 2nd device 10. Click continue 11. Wait for app 12. Swipe app Terrible, you can at least remove 4 steps from those 12 if there were some smart thinking at BOI. You can remove step 1, 3 and 6 by pre-placing the cursor. And you can remove step 9 by adding an the option to save the preferred choice for the 2nd device.
Poncke wrote: » "TAB is your friend if you are on a computer with a real keyboard."I still need to click TAB, and why should I come up with workarounds for a billion dollar bank who cannot code a few simple steps on a website
joejoe333 wrote: » Poncke wrote: » "TAB is your friend if you are on a computer with a real keyboard."I still need to click TAB, and why should I come up with workarounds for a billion dollar bank who cannot code a few simple steps on a website Your just making it sound worse than it really is, The Bank had to remove the old site because of EU laws switching and the end of March is the deadline
