Terminator wrote: » I suspected it would be a drawn out affair so I have a new controller coming on Monday from Amazon.
Terminator wrote: » Hope you got it sorted Markitron. It took me an hour to get through to Sony yesterday and they arranged for it to be collected. Then a further 30 minutes to get through to DPD but it wasn't on their system. After seeing your post I asked the agent if he would mind checking for me today as I didn't want to spend another 90 minutes ringing both companies. So I got an email this morning confirming the collection and it is off to be repaired now.
Markitron wrote: » [*]If you got your controller from Smyths don't bother contacting them, they will insist it is Sony's problem. Save yourself the hassle and call Sony directly
Retr0gamer wrote: » Just so everyone is aware that once your warranty is up then this is very much Smyths problem. Your contract is with them and your consumer rights protected by Irish and European law state that a product should last a reasonable time. A reasonable time should be the life time of a console for a controller. Hit them with the legal angle and if not happy ask to see a higher up. And if that doesn't work there's the small claims court which you will win.
All_in_Flynn wrote: » My square button has become sticky. I'll be returning to Smyths who can chase Sony themselves. I've had retailers try this kind of thing before. Speak to a manager and just quote the sale of goods and supply of services act. You are 100% protected under Irish law. Contract is with the retailer and not Sony. Granted, this process will be more difficult given you cannot go into the shop but just hold your ground and keep quoting the law. This has been my first issue with the console. Annoying though cause I love the controller in general.
All_in_Flynn wrote: » My square button has become sticky. I'll be returning to Smyths who can chase Sony themselves. I've had retailers try this kind of thing before. Speak to a manager and just quote the sale of goods and supply of services act. You are 100% protected under Irish law. Contract is with the retailer and not Sony. Granted, this process will be more difficult given you cannot go into the shop but just hold your ground and keep quoting the law.
Markitron wrote: » For people that want their controller sorted as soon as possible, as things stand the fastest way is to go through Sony. From when you make the first phone call you can possibly have it back in a little over a week.
nedd wrote: » I spent 10 mins in Harvey Normal telling them about the sale of goods act. Got my controller replaced. It wasn't a massive arguement, I just told them it is their responsibility.
Flyer29 wrote: » My PS5 arrived from Smyth’s yesterday. Spent yesterday doing the updates and game installs etc Sat down properly to play tonight, spent maybe an hour on Astro and then played a bit of COD and the R2 button has just started to act up in the last few minutes Wouldn’t have been much more than 2 hours playing time all in. I don’t have a spare controller either so not an ideal start
RGARDINR wrote: » turn off the haptic feedback on the controller if you haven't already. I find playing shooters wrecks it. Might stop it from fully going and hopefully you can exchange it in meantime but contact smyths ASAP in regards to it.
Oafley Jones wrote: » It may not be the cause, but those plastic worm gears they’ve used looked completely inadequate in the tear down. There’s seems to be far too much stress on the component for it not to be made of metal.
Terminator wrote: » Just received a replacement controller from Sony. Looks brand new (well so was mine) but anyway L2 Haptics are working as they should.
Terminator wrote: » Better than getting someone else's controller but that will probably change as their refurbished stock goes up. @ RGARDINR, I like the feature but I think I will adjust the intensity settings to medium, having it on full may be asking for trouble.
El Gato De Negocios wrote: » X button just started sticking, bought through amazon, assume contact Sony is best bet?
notahappycamper wrote: » Or you could blast it with a contact cleaner: https://www.wd40.com/products/contact-cleaner/ Don’t use regular WD40. I’ve used it as my X button was sticking also but after using the above contact cleaner on 2 occasions I haven’t had to use it since.
El Gato De Negocios wrote: » Dunno man, the fact the controller is only 4 odd months old and has had little over 100 hours play, it simply shouldn't be bricking at this stage imo.
Fuzzy Logic wrote: » Has anyone tried to contact the support number the past few days? It keeps saying that the number is unobtainable.
