Aquos76 wrote: » I use a three sim in mine rather than the HKC app. I’ll keep an eye on it and see if it happens again, as others have posted, if we could turn off the beeping it wouldn’t be that much of an issue as it has happened 3 times in 2019 according to my texts and about 4 times in 2018.
mckildare wrote: » This has started to happen again recently after a long peaceful break. Only a few so far but getting more and more. Have noticed Eir working in the neighbourhood so wonder if that has something to do with it. "No signal" status in the GSM module through the comms menu. Probably needs a firmware update at this stage anyway?
olestoepoke wrote: » Hi guys, I have a HKC award fitted around 4 years ago. Getting a GSM line fault. Forgot to top up the mobile. I have since topped it up and it's still flashing. Honestly I'd like to disarm the GSM altogether. We never use it and it's hassle trying to remember to top it up. Any idea why mine is still flashing. Thanks in advance for any advice.
andyroid wrote: » Had my first ever GSM line fault after many years without an issue (using the SecureComm service). It started on the morning of the 24th Feb, and the alarm panel has shown displayed the fault ever since. But, it just seems to have started working again, i.e. fault cleared, everything back to normal. Anyone else have a similar experience recently or is it just an isolated case?
andyroid wrote: » Had my first ever GSM line fault after many years without an issue (using the SecureComm service). It started on the morning of the 24th Feb, and the alarm panel has displayed the fault ever since. But, it just seems to have started working again, i.e. fault cleared, everything back to normal. Anyone else have a similar experience recently or is it just an isolated case?
alan partridge aha wrote: » Just got the same tonight, think I got one last year as well but it corrected itself within an hour or so. Cant log into app either
kub wrote: » There is an issue currently with the GPRS communication on the Eir mobile network, that maybe the primary network that your communicator is on. I take it that your communicator is not also connected to your Wifi ?
alan partridge aha wrote: » No its not, still not back though.
altor wrote: » For some reason the system is staying connected to the Eir network even though this networks GPRS is not working correctly. If you can down power and power back up the alarm, battery and mains, it will automatically do a rescan of the networks in your area.
alan partridge aha wrote: » Don't want to touch the alarm box, if I hit the power going to alarm and then switch back on will that be the same?
altor wrote: » Eir have had issues the last few days so more than likely it has been connected to that network. Issue with a few which has fixed itself today also.
andyroid wrote: » Thanks to you and others who have replied and shared your thoughts and experience on this matter. I have had no further issues since the line fault disappeared the night I posted. It was however out for almost an entire week, which seems pretty poor. I was surprised to learn about a system dependency on a single mobile network. It was my understanding that these GSM-SC cards were using "World Data Sims" that would freely join whatever network was available. So I would have expected if a line fault persisted for more than a specified time when connected to a particular network, that there would be some logic embedded within the card or panel that initiates a scan for another network, and attempts to connect to that instead, and so on until a connection is restored.
alan partridge aha wrote: » GSM line fault for the last 6 days, now this morning everything OK and can log into App.
altor wrote: » Thanks for the update. They are trying to port everyone away from the Eir network as still some issues with them.
Mic-12345 wrote: » Iv had this for about 3 or 4 months. GSM line fault every morning. Recently the alarm would actual go off at random times and say "GSM line tamper" Had to get the original engineer to turn off the GSM line feature. Will likely just cancel the sim contract with HKC.
Did you resolve this, driving us nuts, every few days for past 6 weeks or so, we get a gsm fault at all hours of day and night and it just clears once you silence alarm. Alarm is 6 years old and never had any issues except having to replace main battery.
Getting hammered with these over the last few days, anyone else?
not us, but we had the alert disabled. Vodafone signal in the middle of our house has gone a bit unreliable since they turned on 5G. It’s like there is a crossing of mobile cells now and alarm unit is near the crossing point. Normal Alerts to app etc still work perfectly without the warning the signal droppped for a moment.
They updated the software a few years ago and they has helped in most cases.
You can also get your installer to turn off the line fault if there is a line issue.
Thanks Altor - software on the phone or the actual alarm? Any way I can do it myself?
It is the software on the control panel and the GSM that could do with upgrading.
You need engineer access to the control panel to do this.
Getting the GSM fault since we changed router setup/location. Is this GSM fault related to WiFi? Or just the mobile SIM network?
GSM would be the sim in the unit
GSM will mean the sim inside the alarm. It may have been an issue for a long time but only become apparent now as the sim is doing all the comms if you changed the router and didn't update the alarm with your new wifi ssid and password. Sometimes that's locked behind an engineer menu but what you can do is change the SSID and password of your new router to the same as the old one. Then your alarm will reconnect to your new router. If GSM fault is still frequent though then I'd get that looked at.
