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Virgin TV360

GBX

Just got a mail from Virgin about doing the trial for the new V6 box. I know it was asked plenty of times on the Virgin Forum when they had reps here. I get there are people with issues with Virgin but at least its progress.

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Shamrock 64

seefin wrote: »

Got deal from virgin ..free 360 box and 69 for BB and basic tv. New box arrived today but want to wait to connect at weekend. Typical, have BB and tv outage today . Its as if they waited for us to commit to another year and pulled plug..message when i try to view recordings is you do not have a subscription to view the program. Theres no way they've disabled the horizon box i suppose? Should've gotten seperate companies for tv and BB as at least both wouldn't be down at same time

You're going to have to hook up the new box,they disabled my old one and had to set up the new one that same day.Wouldnt work and kept getting error message.

Marco85

If you sign.up to beast bundle is there a new modem?

seefin

Shamrock 64 wrote: »

You're going to have to hook up the new box,they disabled my old one and had to set up the new one that same day.Wouldnt work and kept getting error message.

They can feck off. New contract doesnt start until 18th March and had a few series recorded on the old box. Ill contact them tomorrow. Id told girl on phone that didnt want it to start until old contract ended..At least know what happen. Thanks

seefin

Is the tv guide on the 360 box more user friendly and readable than on horizon box ? I used use old sky box to check tv guide to see if anything wanted to record as the horizon guide was so unser unfriendly. No matter where set the increments( eg 90minutes) couldnt easily see what was on that evening.

Lisathecat

I upgraded from the Horizon to the 360 box as I was out of contract- got a great deal 9 months half price, then 94 per month after that (mix tv, 250 MB broadband and phone) as I threatened to go to sky.
Have to say the 360 experience is a million times better than the horizon. The voice control is quick, the picture is better and replay tv for 7 days on loads of channels. It's way better and would recommend the upgrade from a horizon set up, especially as the virgin broadband for me is reliable and fast, and I was unsure about sky's broadband.

Lisathecat

seefin wrote: »

Is the tv guide on the 360 box more user friendly and readable than on horizon box ? I used use old sky box to check tv guide to see if anything wanted to record as the horizon guide was so unser unfriendly. No matter where set the increments( eg 90minutes) couldnt easily see what was on that evening.

Yes very much so.

Kurn

I've noticed Sky Comedy which is not included in my plan now lets me watch replay. So If I try to watch it live it says "we are setting things up and this channel will be available soon" but I can go to any program aired previously and watch that! Anyone else have this. And my Discovery HD channel now works!

ohnonotgmail

what is the new modem like with tv360? can i plug a separate router into it?

Wabbit Ears

Kurn wrote: »

I've noticed Sky Comedy which is not included in my plan now lets me watch replay. So If I try to watch it live it says "we are setting things up and this channel will be available soon" but I can go to any program aired previously and watch that! Anyone else have this. And my Discovery HD channel now works!

Sky Comedy works fine for me.

eoinf

Can anyone confirm if the multiroom box operates over Wi-Fi or if it needs to be hard wired to the coaxial cable.

I don't have a coaxial cable in the second location nor do i want to run a cable to this room.

Can it operate "wireless"?

I obviously know it needs power and HDMI so not truly wireless but wireless to receive the TV signal

CoBo55

eoinf wrote: »

Can anyone confirm if the multiroom box operates over Wi-Fi or if it needs to be hard wired to the coaxial cable.

I don't have a coaxial cable in the second location nor do i want to run a cable to this room.

Can it operate "wireless"?

I obviously know it needs power and HDMI so not truly wireless but wireless to receive the TV signal

Answers to questions here are scarce, as far as I know to watch live TV the box must be connected via co-ax. The wirelessly connected box can watch recordings on the co-ax connected box.

Delta2113

On Demand and your recordings will work fine - you just won't have any Live Tv.

You could start a recording on your main box and within seconds start watching it on your multiroom box as a work around so to speak.

eoinf

Delta2113 wrote: »

On Demand and your recordings will work fine - you just won't have any Live Tv.

You could start a recording on your main box and within seconds start watching it on your multiroom box as a work around so to speak.

Thanks not really asolution.

Sky is fully wireless. I will go with that.

Kurn

Wabbit Ears wrote: »

Sky Comedy works fine for me.

It's not in the basic plan. I'm not supposed to have it, just thought it was odd I can watch it if I got back an hour - that's all.

timfinnegan

Does anyone have an email address for Virgin Media?

i have sent an email to cancel@virginmedia.ie, but it only sends automated responses. The Company has their own inhouse complaints form, but I would rather a solid chain of evidence of correspondence sent, as I could see my case going to court. I received eamils from them regarding bills not paid, but can't rep;y to these addresses.

I cancelled my Virgin TV on the 28th December 2020 and received an automated response stating that I would be charged uo to the 28th January, but they have billed me for February and March. I cancelled all my Virgin media services on the 3rd February and their Co took away the Horizon box and modem on the 1st March, but they have charged me for a TV sub and broadband for the whole of March, even though their Company took away the hardware equipment.

I find their customer service team to be appalling. I rang a couple of times and was waiting over 40 minutes to speak to people in broken English, who were unable to answer my cancellation issues. Their whatsapp service is even worse, so this is why I'd like an email address. I've cancelled my Direct Debits to them and they are charging me late payment fees for a service I'm not getting

Crunchienut

timfinnegan wrote: »

Does anyone have an email address for Virgin Media?

I had an issue recently and was using customer.support@virginmedia.ie

timfinnegan

Crunchienut wrote: »

I had an issue recently and was using customer.support@virginmedia.ie

Brilliant thanks for that

Samson1

Quick question. Can you get Virgin Media 360 TV if you don't have Virgin Broadband? If you have a different broadband provider ???

Delta2113

Samson1 wrote: »

Quick question. Can you get Virgin Media 360 TV if you don't have Virgin Broadband? If you have a different broadband provider ???

- No you must have Virgin Broadband.

patrickmooney

My box keeps dropping internet. It’s very annoying. The main virgin hub is up, but the TV 360 box is showing red with no WiFi. I’ve 20+ devices using wifi and I’ve been told this is too many for the virgin hub, so I’ve invested in a mesh network. I’m hoping this improves things. The TV 360 box just keeps loosing its connection for me.

Samson1

Delta2113 wrote: »

- No you must have Virgin Broadband.

Thanks for your help.

Col_30

patrickmooney wrote: »

My box keeps dropping internet. It’s very annoying. The main virgin hub is up, but the TV 360 box is showing red with no WiFi. I’ve 20+ devices using wifi and I’ve been told this is too many for the virgin hub, so I’ve invested in a mesh network. I’m hoping this improves things. The TV 360 box just keeps loosing its connection for me.

Do your mesh hubs have ethernet ports? I have a TP Link system and have my Smart TV & the 360 box both connected to the hub by Ethernet, it's working perfectly.

Gardening

Antomus Prime wrote: »

I've had my 360tv boxes since December (I'm an insider lol). We had Sky Q in the living room with virgin BB, and the horizon in the bedroom. Since getting the 360, not only did I stop using the Sky Q but i cancelled it altogether when the contract expired.
The responsiveness of the box, the speed of navigating menus, the replay tv content and voice control are all fantastic in my opinion.
You can also cast to the main and bultiroom boxes from your phone too which we didn't even know in phase 1 of the trial

Hi Antomus Prime

We've been with VM 20 yrs, We changed to the horizon box only, (no BB bundle) about 6 yrs ago. From the start It's giving alot of trouble, most annoying one is having to reset series link every 4/5 episodeðŸ˜¡ VM have replaced it 4 times and same issue with each replacement. Besides I know it's not just us that's having this problem, other friends and workmates are too.
I enquired about the new 360 box and assumed because we already have the benefits of the on demand movies with TV players, reply function and Netflix with horizon it would be a straight swope but yunfortunately not, its only available as part of a BB bundle ðŸ˜¡ I don't need broadband, is this correct?
Apologies for long query

Shamrock 64

Gardening wrote: »

Hi Antomus Prime

We've been with VM 20 yrs, We changed to the horizon box only, (no BB bundle) about 6 yrs ago. From the start It's giving alot of trouble, most annoying one is having to reset series link every 4/5 episodeðŸ˜¡ VM have replaced it 4 times and same issue with each replacement. Besides I know it's not just us that's having this problem, other friends and workmates are too.
I enquired about the new 360 box and assumed because we already have the benefits of the on demand movies with TV players, reply function and Netflix with horizon it would be a straight swope but yunfortunately not, its only available as part of a BB bundle ðŸ˜¡ I don't need broadband, is this correct?
Apologies for long query

As far as I know,you have to have Virgin BB with the V360 as a package.They only give it out to customers using Virgin BB.

seefin

Just have the new box for a month. Was watching a recording last night and it froze.. powered off overnight and now no light or anything on it. I am so sorry signed with them for a second year, was with sky for 14 years and never any issues whereas it's one thing after another with virgin
Already was without tv for 2 weeks as they messed up the switching from old horizon box to the 360. Just came on here to rant . Tbh the box was great when it worked. I predict many hours lost next week trying to get them to sort it. Also any idea why they charge more the first month? They said to expect it but couldn't explain why

Evil_g

Hi, I hope I'm not derailing the thread, but I've just been told by Virgin that their Virgin 360 service is not available on a main thoroughfare in Kimmage, and that it is not possible for them to offer me anything better than my existing 15 year old DVR DCI6221 scart only box (the predecessor to the Horizon box).

75 quid a month for passable broadband, and TV box that is not fit for purpose.

I was told that my options are to remain on the existing package, or just downgrade to broadband only.

Could that possibly be correct?

Delta2113

It's possible your area needs upgrading and for one reason or another this can't happen.

CoBo55

Evil_g wrote: »

Hi, I hope I'm not derailing the thread, but I've just been told by Virgin that their Virgin 360 service is not available on a main thoroughfare in Kimmage, and that it is not possible for them to offer me anything better than my existing 15 year old DVR DCI6221 scart only box (the predecessor to the Horizon box).

75 quid a month for passable broadband, and TV box that is not fit for purpose.

I was told that my options are to remain on the existing package, or just downgrade to broadband only.

Could that possibly be correct?

Enniscorthy was like that for year except there was no BB either.

Evil_g

CoBo55 wrote: »

Enniscorthy was like that for year except there was no BB either.

I'm in Dublin 12.

I'm pretty certain that if I were a new customer they'd be be able to give me a box that works.

lertsnim

What available services does their site show when you put in your eircode?