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Virgin Media Cancellation deals

Muahahaha

I'm sure most here know about this but I think it's worth repeating as I just got a pretty decent deal from UPC for the next 12 months. I had been toying with the idea of spending €200-250 on a FTA satellite dish but as I live in an apartment I didn't really want the hassle that might come with it. Anyway my current package is 30mb internet and the basic tv package for €63 a month. I rang up 8 weeks back and asked about cancelling the TV portion only. They said the internet on its own would cost me €37 and for €45 a month they would give me both together for 12 months. Anyway I did nothing about it till today and rang them back again, this time he offered me 120mb broadband and an upgrade from the basic tv package to the next level up for €31.50 a month. That's broadband that is four times quicker and nearly twice the amount of channels. Then he offered another small upgrade, for an extra €3 per month I get over 90 channels (includes Discovery, Animal Planet, etc) all for €34 per month for both tv and internet.

I can't complain really because I would have paid around €34 for broadband off some other provider, at least with UPC I've got the fastest and most reliable broadband going and for €34 a month I'm essentially getting all my tv for free for the next 12 months, great deal IMO.

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Nokia6230i

Rang to cancel.

Explained it was because my laptop is no longer capable of receiving the speeds I was promised & that I'm paying for, 240 Mb.

Okay sir but we can increase that for you, we can put you on/up to 360 Mb.

Cos that'll make things better so now instead of only getting say, 30-40 Mbs out of 240 I'll now get 30-40 Mbs out of 360? Oh right.....

They said they'll give me 6 Months Half Price; sod that, sure that's 62.99/2 = €31.49.......for a service my device is not actually capable of receiving anyway!!

Is there specific number to ring to order Vodafone?

boombang

Just rang to cancel my 250 mb service as I can get by on my mobile service.

The offered me 30 for 6 months and 60 for 6 months, but I said no thanks.

johnfás

boombang wrote: »

Just rang to cancel my 250 mb service as I can get by on my mobile service.

The offered me 30 for 6 months and 60 for 6 months, but I said no thanks.

Is this the best anyone has got? I got offered the same and also cancelled with effect from 15 February but wouldn’t mind sticking with them if a better deal was on the table.

okidoki987

Some people have got 9 months half price after a slog with them on the phone.
Would have thought they should be making it easier and cheaper for all subscribers who ring up to complain/cancel due to Sky and Vodafone's current offerings?

finglashoop

i rang and cancelled.

cancellation date is mid feb

will ring back for deals near months end as i do every year

DubDJ

I rang yesterday, was out of contract about 4 weeks ago but just got around to it. No wait on the phone, just rang 1908 and followed the prompts to talk to cancellation. I chose switching to a different provider as the reason, got put right though.

The person I got was very friendly, I mentioned a couple of small issues and price as the main reason. First offer €10 off, then €15 for a few months.

I said Vodafone and eir are just €30 and I’m not using the full 240Mb with Virgin so no major difference going to 100Mb.

He went off to call somebody (probably because WFH) and came back and offered 6 months half price. I said if he could push to 9 half price I’d stay and avoid the hassle of switching and he said yeah he could do that.

I rang and cancelled last year and signed up under a different name to get a better offer. So this was technically my first year with Virgin. Got the new customer offer last year so happy to get the 9 months this time around.

fungie

My cancellation came through finally, might be back next year as a new customer. Slightly off topic, for those who have cancelled, I've to return the equipment but they haven't provided boxes. What do people normally do?

Mav11

fungie wrote: »

My cancellation came through finally, might be back next year as a new customer. Slightly off topic, for those who have cancelled, I've to return the equipment but they haven't provided boxes. What do people normally do?

I still have a box (HUB?) sitting here for over a year, they never picked it up. Going to chuck it out shortly.

shocksy

I rang them today to ''cancel''. I was out of contract last month. I'm on the 250mb plan which is €59.00 per month. I told them I need a good deal to stay with them as Eir and Vodafone are €30pm for 12 months. He talked about them not guaranteeing that speed malarkey. I said well I'll take my chances, so then he said the best he could do was half price for 6 months and full price for the remaining 6 months. I said if you can do 9 months half price I'll renew the contract today. He put me on hold to get authorisation and came back and agreed to that offer. So, 9 months half price and the remaining 3 months full price. It wasn't that hard to get it in the end so happy enough with that for another year anyway.

:D:D

Bosco26

Does anyone change the name on the account each year and enter as a new customer? Only downside I can see ids having to set up a new system each year?

Agent Smith

am i better to wait till after my contact ends? (1st of feb)?
currently on 250 plan with tv for 55, it's going up to 92 next month.

Called and got offered 74 for 9months (same package)
or
76 for 12 months with 240mb

GBX

Bosco26 wrote: »

Does anyone change the name on the account each year and enter as a new customer? Only downside I can see ids having to set up a new system each year?

Thinking of doing this. Recently married so possible now to get it in the Mrs name. Mentioned it last year doing the phone cancel chat at person I spoke to said id lose service for 30 days even if at the same address as previous account.

Has anybody done this and did you lose service ?

raclle

I could only get the 6 month half price offer. Rang twice this week but they wouldn't budge

beauf

GBX wrote: »

Thinking of doing this. Recently married so possible now to get it in the Mrs name. Mentioned it last year doing the phone cancel chat at person I spoke to said id lose service for 30 days even if at the same address as previous account.

Has anybody done this and did you lose service ?

They used to say 3 months break of service. I have no direct experience of it though.

okidoki987

Agent Smith wrote: »

am i better to wait till after my contact ends? (1st of feb)?
currently on 250 plan with tv for 55, it's going up to 92 next month.

Called and got offered 74 for 9months (same package)
or
76 for 12 months with 240mb

Out of contract, you will be in a much better position to negotiate with them.
Should be able to get 9 months half price going on other posters here but might be a slog.

ben.schlomo

GBX wrote: »

Thinking of doing this. Recently married so possible now to get it in the Mrs name. Mentioned it last year doing the phone cancel chat at person I spoke to said id lose service for 30 days even if at the same address as previous account.

Has anybody done this and did you lose service ?

I've done this for the last two years. Gotten the 'new' customer rate under OH's name two years ago and then mine last year. No loss of service for any time.

johnfás

Got the 9 months half price (€32.50) for broadband on the third attempt.

GBX

ben.schlomo wrote: »

I've done this for the last two years. Gotten the 'new' customer rate under OH's name two years ago and then mine last year. No loss of service for any time.

Good to know Ben. Thanks I'll be ringing them on Monday

spuddy

ben.schlomo wrote: »

I've done this for the last two years. Gotten the 'new' customer rate under OH's name two years ago and then mine last year. No loss of service for any time.

Great to hear, pleasantly surprised to hear no loss of service. Did they send you a new router?

bmc58

okidoki987 wrote: »

Out of contract, you will be in a much better position to negotiate with them.
Should be able to get 9 months half price going on other posters here but might be a slog.

Have got this offer from VM for the past three years (due to loyalty) no problem.No name change needed.

Seve OB

GBX wrote: »

Thinking of doing this. Recently married so possible now to get it in the Mrs name.

Are you full of old fashioned principles that your missus didn’t live with you till you got married ?

ben.schlomo

spuddy wrote: »

Great to hear, pleasantly surprised to hear no loss of service. Did they send you a new router?

Ya you get completely new equipment, which is ridiculous. Last year I had to bring the old stuff to the recycling centre as they didn't get it collected. Awful wasteful.

smurfette2212

Called twice this weekend - first time was offered 6 months half price, and 9 months the second time. We are out of contract which may have helped. Nee customer deals elsewhere are cheaper for sure but I cannot face the hassle of changing (and potentially having to have a technician in to the house!) so staying put

Roger Mellie Man on the Telly

I was just offered 6 months at €44, remainder at €59, for 250Mb broadband only. I said not good enough and they just initiated my cancellation.

Mav11

Roger Mellie Man on the Telly wrote: »

I was just offered 6 months at €44, remainder at €59, for 250Mb broadband only. I said not good enough and they just initiated my cancellation.

That’s kind of insulting really, average €52 pm for broadband only, for an existing customer. I left them going on 2 years ago and got an offer through the door on Friday €55 pm, broadband and tv included.

Irish Gunner

On 500mb phone and basic channels and was paying €60 for this as new customer. I was with them years and had loyalty but if you move houses this gets wiped that's what they told me even tried to argue this

Anyway contract up soon and it's gone up to €83 with 360 or & €80 keeping horizon.

Tried to get better and will try again next week

How does this compare so I can use it as comparison when ringing them

beauf

Mav11 wrote: »

That’s kind of insulting really, average €52 pm for broadband only, for an existing customer. I left them going on 2 years ago and got an offer through the door on Friday €55 pm, broadband and tv included.

They are actually punishing long term customers for inertia of not moving. So they are encouraging people to leave. Unfortunately most people don't dont shop around and leave. So they are free to just keep increasing prices.

There are other companies with cheaper options and would clean up if they bothered to improve their customer support.

sonofenoch

beauf wrote: »

They are actually punishing long term customers for inertia of not moving. So they are encouraging people to leave. Unfortunately most people don't dont shop around and leave. So they are free to just keep increasing prices.

There are other companies with cheaper options and would clean up if they bothered to improve their customer support.

It's not just that, if you can't get Siro most every other BB provider is phone line based .....I personally wouldn't go back to landline BB

CoBo55

sonofenoch wrote: »

It's not just that, if you can't get Siro most every other BB provider is phone line based .....I personally wouldn't go back to landline BB

Neither would I.

Nokia6230i

Been offered FTTC with Vodafone; VM offered me an upgrade to 250 Mb & then 500 Mb to try get me to stay; offered me 15 off for 6 months for 250 & offered me 35 for 6 or 9 months for 500......this was after I explained I couldn't get within an asses roar of the 240 Mb anyway......

So I've canceled; gone from VM after 11 years at start of March approx.

Will they still ring me back to offer me a discount?

VF said it'll be 15 days maximum so gonna leave off ordering til a fortnight from cut-off date for VM; have neighbours who'll let me tap into their VF if any gap in service anyway.

Just wondering how good VFs Fibre to the Cabinet is now; can't get their FTTH/Siro cos neighbours already have the line activated and only one line to my property.