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Currys and Brexit

kerdiff

Hi I bought a TP Link M4 mesh wifi extender on Currys.ie on the 2nd of Jan as they didnt have any in my local store, i just recieved an email saying that the product is in a DPD ware house in England and I wont be getting till 18th of Jan. What I want to know is will I have to pay any customs and excise as it's coming from the UK although i ordered it on the irish website and thought it would be posted from ireland. TIA.

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whiterebel

MissShihTzu wrote: »

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

We got washing machine, dryer, Fridge freezer, oven and hob in our local Expert Electrical recently. HN or Currys were nowhere near them on price. Great service, too,

CoBo55

MissShihTzu wrote: »

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

Factor in the extra charges and then make your decision. Forget about Currys paying Irish charges, it ain't goin' to happen.

MissShihTzu

Rows Grower wrote: »

No, there is no fairness due to them.

My Patterdale terrier could have put more thought and consideration into Brexit and dealt with the subsequent customer care issues better than Curry's have.

They are an ignorant, obnoxious company that deserve no empathy and have no place in this country.

Good riddance to them and the sooner the better.

I hear you. But what's the alternative when buying reasonably priced electricals? Certainly not Soundstore (awful customer service - will never buy there again even though I have a company discount). Power City? Nah - poor selection. Same with DID and Harvey Norman.

So for me it'll be Currys (in the future). Followed by Amazon.

Rows Grower

MissShihTzu wrote: »

I think we can all agree that Brexit is a giant PITA. Currys have handled this badly with the lack of communication, and general chaos with orders placed here in Ireland. In fairness to them, this was the result of a lack of clear direction from the British government as I already mentioned.

Unfortunately, Ireland will be particularly badly hit as most of the imports here do come from the UK. It's not just a case of 'Buy Irish' as i would be willing to bet most of the stock comes from or via the UK in some way, shape or form. We see empty shelves and problems with sourcing stuff everywhere.

But I do believe this will settle in time, and I will probably order from Currys, M & S and Amazon in the future. Just not now until the Customs bit is sorted. It will take MONTHS for this to be sorted and some kind of supply chain is restored.

No, there is no fairness due to them.

My Patterdale terrier could have put more thought and consideration into Brexit and dealt with the subsequent customer care issues better than Curry's have.

They are an ignorant, obnoxious company that deserve no empathy and have no place in this country.

Good riddance to them and the sooner the better.

MissShihTzu

I think we can all agree that Brexit is a giant PITA. Currys have handled this badly with the lack of communication, and general chaos with orders placed here in Ireland. In fairness to them, this was the result of a lack of clear direction from the British government as I already mentioned.

Unfortunately, Ireland will be particularly badly hit as most of the imports here do come from the UK. It's not just a case of 'Buy Irish' as i would be willing to bet most of the stock comes from or via the UK in some way, shape or form. We see empty shelves and problems with sourcing stuff everywhere.

But I do believe this will settle in time, and I will probably order from Currys, M & S and Amazon in the future. Just not now until the Customs bit is sorted. It will take MONTHS for this to be sorted and some kind of supply chain is restored.

Hurrache

beachhead wrote: »

3 cheers for the Irish Revenue and their finger picking

Nothing to do with Ireland at all. Remember Brexit?

moonboy52

Thought i would chip-in with my experience.

Bought an Item on the 3rd.

Was a delay until the 13th where it was shipped back to Currys and no further tracking.

I e-mailed Currys with no reply.

Phoned Currys yesterday and was told that more than likely i would get a refund, but no concrete answer if i would get a refund or would the item be shipped back out with the proper documentation.

This is the new reality and i hope this new Utopia that Mogg and his ilk desired is wonderful /s

CoBo55

beachhead wrote: »

What's the latest on your order? Is it still on holiday in the UK.It could be 6 mths before UK firms get their act together.That's,if they consider the market here worth the hassle.3 cheers for the Irish Revenue and their finger picking

The UK chose to leave the EU not Ireland, it's back to the old ways again, customs+vat. Suck it up chuck. I can't see Curry's sticking around in Ireland too much longer, it's not worth the hassle.

CoBo55

Rows Grower wrote: »

Just got an email from DPD demanding a customs payment before delivery of my Curry's order can be made.

You couldn't make this stuff up it's so horribly bad.

There's nothing to make up, the UK are now outside the EU it's back to the bad old days, all imports from there are subject to charges. Time for us in Ireland to re-evaluate where we buy our goods. Curry's can waffle all they like but there's no way they're going to pick up the tab for Irish customs charges. As others have said the .IE on their domain means fcuk all.

beachhead

Rows Grower wrote: »

I got an automated email about two weeks ago asking me for feedback on the overall experience of shopping with Currys. I filled it in and about a week later was sent another one looking for more detailed feedback, I filled that in too. I'm not expecting them to make either of them available for others to see.

Still waiting on my coffee machine, still no response from customer service.

I sent a review-it didn't get posted.Told it was not within their guidlines after being moderated.Was allowed another-no response to that yet.I did comment on their moderating bot just in case it could read!

beachhead

Oops there.I cancelled an order I had after waiting 2 wks-long enough

beachhead

kerdiff wrote: »

Hi I bought a TP Link M4 mesh wifi extender on Currys.ie on the 2nd of Jan as they didnt have any in my local store, i just recieved an email saying that the product is in a DPD ware house in England and I wont be getting till 18th of Jan. What I want to know is will I have to pay any customs and excise as it's coming from the UK although i ordered it on the irish website and thought it would be posted from ireland. TIA.

What's the latest on your order? Is it still on holiday in the UK.It could be 6 mths before UK firms get their act together.That's,if they consider the market here worth the hassle.3 cheers for the Irish Revenue and their finger picking

Rows Grower

Just got an email from DPD demanding a customs payment before delivery of my Curry's order can be made.

You couldn't make this stuff up it's so horribly bad.

Rows Grower

MissShihTzu wrote: »

Just got a text from Currys asking me for feedback on my return experience... &#55357;&#56900;

I got an automated email about two weeks ago asking me for feedback on the overall experience of shopping with Currys. I filled it in and about a week later was sent another one looking for more detailed feedback, I filled that in too. I'm not expecting them to make either of them available for others to see.

Still waiting on my coffee machine, still no response from customer service.

Gemma1982

craigcharlie wrote: »

One additional comment to add.

I got my third email from DPD today, with the following text:
FINAL REMINDER
There is a Customs Charge due on your DPD Shipment Number XXXXXXXXXX from EIRE delivery.

To avoid any impact on your delivery please pay the required XX EUR which is due on your shipment. Goods will not be released for delivery until this amount is paid.

This 'Final Reminder' worried me enough that I called DPD. Somehow managed to get through after 20 mins on hold - not bad :mad:

The Customer Service rep said that the email was automated, and that I don't have to worry about it. My item is still being processed and will be shipped. She also said that DPD are aware that shipments from Curry's/PCWorld don't have Customs due.

Looks like the DPD 'automated mails' workflow can't be turned off on a per shipper basis. So I'll just keep getting these mails until my parcel is delivered :rolleyes:

Hopefully this post will save other people from 20+++ minutes on the phone.

Thanks very much for this. I got the same text today so was planning to spend lunchtime on the phone trying to sort it out!

craigcharlie

One additional comment to add.

I got my third email from DPD today, with the following text:
FINAL REMINDER
There is a Customs Charge due on your DPD Shipment Number XXXXXXXXXX from EIRE delivery.

To avoid any impact on your delivery please pay the required XX EUR which is due on your shipment. Goods will not be released for delivery until this amount is paid.

This 'Final Reminder' worried me enough that I called DPD. Somehow managed to get through after 20 mins on hold - not bad :mad:

The Customer Service rep said that the email was automated, and that I don't have to worry about it. My item is still being processed and will be shipped. She also said that DPD are aware that shipments from Curry's/PCWorld don't have Customs due.

Looks like the DPD 'automated mails' workflow can't be turned off on a per shipper basis. So I'll just keep getting these mails until my parcel is delivered :rolleyes:

Hopefully this post will save other people from 20+++ minutes on the phone.

MissShihTzu

Just got a text from Currys asking me for feedback on my return experience... ðŸ™„

beauf

Timfy wrote: »

Several run of the mill items ordered from Amazon on the 12th Jan, using my Prime account. Amazon shows delivery date of 29th Jan. Putting in a UK address shows that next day delivery is available. Needless to say, Prime cancelled.....

Long deliveries on Amazon tend to be due the where the item is coming from, in stock locally etc. If they are bundling items together, they will wait for the slowest package before sending it. If you don't order multiple items very close together, I've a feeling they will arrive quicker.

I suspect that and customs is causing this...

https://www.irishexaminer.com/news/arid-40202099.html

KAGY

Has anyone got a refund, or even any contact, from curry re: refunds of duty paid.
From their website:

Also, due to a technical error, a number of our customers received a request to pay duty on their order. This was an error and again, we apologise wholeheartedly for the undue inconvenience that has caused. We are working on a resolution with all affected customers and they will be contacted to refund them of any costs incurred on their order.

Timfy

beauf wrote: »

All my recent orders from amazon have arrived in a few days as usual. They've only been small items. No duty thus far.

Several run of the mill items ordered from Amazon on the 12th Jan, using my Prime account. Amazon shows delivery date of 29th Jan. Putting in a UK address shows that next day delivery is available.

Needless to say, Prime cancelled.

Back on topic, Curry's had better pull their fingers out if they are to meet their promise of all orders delivered by tomorrow... my order still shows in transit between DPD and Curry's Returns!

I'm going to be an angry bunny if they miss their second promise :mad:

beauf

All my recent orders from amazon have arrived in a few days as usual. They've only been small items. No duty thus far.

MissShihTzu

I've been following this on Twitter as well as in the press. It's not just Currys, but M & S and Tesco are badly affected by this mess as well. Amazon are taking anything up to a month to deliver, whether duty and VAT are due or not. It's a complete nightmare.

With regard to my original mess? I managed to cancel the order by phone, followed up on Twitter and got an e-mail from Currys today saying my order is cancelled and the refund should be with me in 5 days. I ordered a screen from Amazon. Yes, it will take 3 weeks, but at least I know when it will be delivered and I know I'm liable for duty. But I know where I stand.

For me, I will not be ordering from Currys until the situation settles and becomes clearer.

NcdJd

craigcharlie wrote: »

Thanks for this.

To repeat this for everyone reading this thread: Both DPD and Curry's customer services reps have said to ignore the communications asking to pay Custom charges.

Btw, I received ANOTHER text today from DPD about paying Custom charges, despite the fact that their customer service has confirmed that it's being paid by Curry's.

In other words, even though DPD actually KNOW that Curry's are paying the fee, they will not stop sending me texts asking me to pay a Customs charge.

So, whatever else is going on, DPD have some real problems with sending their customers correct communication. Apparently they're not able to identify which orders are from Curry's and prevent these texts.

OK so if i understand that right Curry's are paying the vat on the goods value and transport charges to either DPD or from their own tan account when the goods are being cleared through Customs ?

So they will be basically free circulation when the are given to the DPD delivery driver. The text alert might be just a glitch then they need to iron out in their logistics system.. When you think about it DPD has other customers than Currys and they might be still in the process of getting clearance text alerts stopped on a per customer basis.

craigcharlie

pgtipz wrote: »

Update from DPD (spoke with them earlier) "ignore the text/email re: customs charges as Curry's are paying it".
My laptop (ordered Jan 1st) has apparently 'landed' in Ireland and I should have it in the next day or so.

Thanks for this.

To repeat this for everyone reading this thread: Both DPD and Curry's customer services reps have said to ignore the communications asking to pay Custom charges.

Btw, I received ANOTHER text today from DPD about paying Custom charges, despite the fact that their customer service has confirmed that it's being paid by Curry's.

In other words, even though DPD actually KNOW that Curry's are paying the fee, they will not stop sending me texts asking me to pay a Customs charge.

So, whatever else is going on, DPD have some real problems with sending their customers correct communication. Apparently they're not able to identify which orders are from Curry's and prevent these texts.

Timfy

I've tagged every social media post detailing the issues (and having a good old rant) that I have sent to Curry's with #rteliveline

Deleted User wrote: »

Mentioned as final item on newstalk 106 news at 3.
Curry's and BREXIT.

CoBo55

[Deleted User] wrote: »

Mentioned as final item on newstalk 106 news at 3.
Curry's and BREXIT.

Bit late now...

[Deleted User]

Mentioned as final item on newstalk 106 news at 3.
Curry's and BREXIT.

[Deleted User]

Update on my dishwasher I ordered on 13th Jan.

I called customer service yesterday, as I only had an order confirmation, but no receipt or follow up text etc.

The lady on the phone said the order should have been processed by then, and said she would email another dept to push it through, and I would get a delivery date within 24 hours.

This morning I got emailed a receipt with an order confirmation number and a delivery date of the 21st, and "7457 CSC Dublin delivered from HDC stock".

Anyone have any clue what this means? Is my dishwasher coming from Ireland?

(eta) just received an SMS confirming delivery slot on Thursday morning. Fingers crossed.

Carodh

CoBo55 wrote: »

Who was the courier? You could get a letter from them when everything has been delivered, they're playing an underhand game at the minute as they don't want people rejecting items on the doorstep and they're saddled with trying to send them back. Memories of the 70's and my father ordering parts from Happy Hamrax are flooding back... Full circle as they say...

Courier was DPD. Once the other part arrives I’m happy. I haven’t been asked to pay Import Duty & DPDs website states we don’t have to pay it. I cancelled the ordered yesterday morning that I had placed with Soundstore but next time I’m sticking local.

CoBo55

Carodh wrote: »

So part of my order arrived today and there was no request to pay import duty. My ordered was split into 3 parts and 2 parts arrived today. The tracking on the 4rd says on its way to Ireland.

Who was the courier? You could get a letter from them when everything has been delivered, they're playing an underhand game at the minute as they don't want people rejecting items on the doorstep and they're saddled with trying to send them back. Memories of the 70's and my father ordering parts from Happy Hamrax are flooding back... Full circle as they say...