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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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Comments

Akesh

whiterebel wrote: »

That’s exactly what you pay them for. Like almost everyone else they offer a limited liability included in their price. You want full liability cover? Insure it yourself.

Yes, I'm aware of that. They aren't legally required to pay a cent if they lose, destroy, steal a package. Perhaps you would have been happier if I said it was the law in this area that is the problem.

If you pay for a service you should receive that service. Defending these practices is a bit bemusing...

whiterebel

46 Long wrote: »

Parcel Motel obviously have insurance also.

If PM sign for a parcel which later mysteriously disappears in the Finglas Triangle they should make it right with the customer and cover the cost.

They do for €100. Take out extra cover or don’t use them, or anyone else.

46 Long

whiterebel wrote: »

Shops who ship online will take out........wait for it........Insurance. They claim, and the insurance goes after UPS.

Parcel Motel obviously have insurance also.

If PM sign for a parcel which later mysteriously disappears in the Finglas Triangle they should make it right with the customer and cover the cost.

Valhallapt

Skill Magill wrote: »

Any reason why I can't send a parcel to the UK?
I can put in a UK number but when you click on country, only Ireland is available even though there is a drop down?

What am I missing?

Is something to do with import declarations that the UK are bringing in post Brexit. I’ve seen a good few eu sellers stop selling into the uk.

He’s copy from Dutch bike bits:

Brexit

Unfortunately, we will not be able to send parcels to the UK from mid December 2020 onward. Quite apart from uncertainty surrounding the shipping cost, taxation etc. after that time, there is also a problem caused by the British government deciding to impose a unique taxation regime which will require every company in the world in every country in the world outside the UK which exports to the UK to apply and collect British taxes on behalf of the British government. For providing this service they intend to charge a fee to every company in the world in every country in the world which exports to the UK. Clearly this is ludicrous for one country, but imagine if every country in the world had the same idea. If every country decided to behave in the same way then we would have to pay 195 fees every year, keep up with the changes in taxation law for 195 different countries, keep accounts on behalf of 195 different countries and submit payments to 195 tax offices in 195 different countries, and jump through whatever hoops were required to prove that we were doing all of this honestly and without any error.

whiterebel

46 Long wrote: »

All shops will cover lost or missing parcels, as will PayPal if you buy through them and the seller proves difficult.

If UPS lose a parcel worth over €100 the shop will refund my money. If Parcel Motel lose a parcel worth over €100 then I'm out of pocket. Can't claim the money back from the seller and I can't claim it back from the courier either.

A cynic would say that their liability is kept purposefully low to force people into paying the extra charges for extended liability.

Shops who ship online will take out........wait for it........Insurance. They claim, and the insurance goes after UPS.

Basq

Ah, thanks for that. Far easier solution!

Gadgetman496

Basq wrote: »

To be honest, I assumed it'd be collected and returned to depot and I could pick it up from there.

It was Christmas Day and St Stephens Day so can't imagine the lockers were too full.

Assign a card to your account, PM will take whatever is left in your account if anything & the balance from the card. Once complete delete the card from your account.

Basq

Bikerman2019 wrote: »

The parcel sits in a locker for 48 hours. Then goes back to depot. At this time of year, I am sure there is massive demand for lockers so you really should try to get it out of there as soon as possible.

To be honest, I assumed it'd be collected and returned to depot and I could pick it up from there.

It was Christmas Day and St Stephens Day so can't imagine the lockers were too full.

Bikerman2019

The parcel sits in a locker for 48 hours. Then goes back to depot. At this time of year, I am sure there is massive demand for lockers so you really should try to get it out of there as soon as possible.

On saying that. I had a parcel sit in a locker that I sent. It was there 4 days and even though they emailed to say it was accepted and placed in locker, the driver forgot to take it. When I rang them, they got it lifted same day.

Somehow they missed it.

Basq

dan786 wrote: »

Yes, they will charge you fee again

Ah feck it... don't have enough for another stay. Fecked if I'm topping up again given the situation.

harmless

I thank you can arrange a re-delivery paying the same cost again if you log into the parcel motel website.

dan786

Basq wrote: »

Got a notification to pick up a parcel in a locker in afternoon on Christmas Eve. Didn't get a chance to get it. Got an automated email a day or back saying:

"Your Parcel Motel delivery was not collected. Your parcel will be returned to our depot & reprocessed (up to 3 times). Please allow 2 working days for delivery"

Do I have to pay for this to be reprocessed or what?

Yes, they will charge you fee again

Basq

Got a notification to pick up a parcel in a locker in afternoon on Christmas Eve. Didn't get a chance to get it. Got an automated email a day or back saying:

"Your Parcel Motel delivery was not collected. Your parcel will be returned to our depot & reprocessed (up to 3 times). Please allow 2 working days for delivery"

Do I have to pay for this to be reprocessed or what?

Bikerman2019

harmless wrote: »

They will continue to operate as they do unless there is a change to the law or if there is sufficient competition.

If this type of service generates enough revenue then there will be plenty of competition.

At present, we have NO service. I sure hope it comes back and they find a solution to brexit.

harmless

46 Long wrote: »

I'm not saying that they are operating outside the law.

They will continue to operate as they do unless there is a change to the law or if there is sufficient competition.

If this type of service generates enough revenue then there will be plenty of competition.

Bikerman2019

46 Long wrote: »

All shops will cover lost or missing parcels, as will PayPal if you buy through them and the seller proves difficult.

If UPS lose a parcel worth over €100 the shop will refund my money. If Parcel Motel lose a parcel worth over €100 then I'm out of pocket. Can't claim the money back from the seller and I can't claim it back from the courier either.

A cynic would say that their liability is kept purposefully low to force people into paying the extra charges for extended liability.

Or another way of phrasing it is they offer a delivery service with 100 euro insurance for 4.50.

This is what the website says. You choose. https://parcelmotel.com/extend-liability/

Parcel Motel Protect is an extended liability service from Parcel Motel that automatically protects your parcels to the value of €100 as per our terms and conditions of service. If you are ordering or sending parcels that are worth more than €100 you can avail of three extended liability options for the duration of 14 days.
Our Parcel Motel Protect options are:
€500 Cover – for 14 days at a cost of €3.50
€1000 Cover – for 14 days at a cost of €7.00

€1500Cover – for 14 days at a cost of €10.50

Or If I insure my car for 3000 euro, I cannot claim 10000 euro.

46 Long

harmless wrote: »

That might be a fair argument but it doesn't change the fact that they are operating within the law of Ireland with the service they currently provide.

I'm not saying that they are operating outside the law.

harmless

46 Long wrote: »

A cynic would say that their liability is kept purposefully low to force people into paying the extra charges for extended liability.

That might be a fair argument but it doesn't change the fact that they are operating within the law of Ireland with the service they currently provide.

If you are unhappy with the terms and conditions then you should use an alternative company.

46 Long

whiterebel wrote: »

That’s exactly what you pay them for. Like almost everyone else they offer a limited liability included in their price. You want full liability cover? Insure it yourself.

All shops will cover lost or missing parcels, as will PayPal if you buy through them and the seller proves difficult.

If UPS lose a parcel worth over €100 the shop will refund my money. If Parcel Motel lose a parcel worth over €100 then I'm out of pocket. Can't claim the money back from the seller and I can't claim it back from the courier either.

A cynic would say that their liability is kept purposefully low to force people into paying the extra charges for extended liability.

Skill Magill

Don't see anything on their website regarding not being able to send goods to mainland UK

Skill Magill

Must have put that in place as I was doing it, a few hours ago the drop down worked but it didn't go through, now, no drop down at all.
What are you guys using to send stuff back to the UK? I use paypal so the returns are free anyway (well the first 10 or something like that)

Quackster

ED E wrote: »

The argument being its about the footfall and thus purchases made there.

PM sent a few surveys to try and back this up. Honestly I might use the shop next to my two once in 15 packages if that.

Shop is nearly always closed at the times I (used to) collect my parcels! :pac:

harmless

Skill Magill wrote: »

Any reason why I can't send a parcel to the UK?
I can put in a UK number but when you click on country, only Ireland is available even though there is a drop down?

What am I missing?

Probably suspended until they see if that service is still viable.
It will take time for them to figure out how to deal with paying VAT in the UK.

harmless

Sheep Shagger wrote: »

Yep and when you think about it, they have to cap the liability, it couldn't be unlimited.

Very true, if you wanted to send a €1k phone or €20k Rolex with their budget parcel motel service you can't expect them to take on that much liability for €4.50

Skill Magill

Any reason why I can't send a parcel to the UK?
I can put in a UK number but when you click on country, only Ireland is available even though there is a drop down?

What am I missing?

Bikerman2019

whiterebel wrote: »

That’s exactly what you pay them for. Like almost everyone else they offer a limited liability included in their price. You want full liability cover? Insure it yourself.

Pretty much this.
If you want fancy, fully insured, you have to pay. If you want basic and cheap, this is it.
Think ryanair basic fares

whiterebel

Akesh wrote: »

I always found the insurance for delivery nothing but a scam. You're paying PM to take the delivery. If they lose the parcel they should pay for it.

That’s exactly what you pay them for. Like almost everyone else they offer a limited liability included in their price. You want full liability cover? Insure it yourself.

Sheep Shagger

harmless wrote: »

I agree but the companies are not required to take on this liability under current Irish law.

Yep and when you think about it, they have to cap the liability, it couldn't be unlimited.

harmless

Akesh wrote: »

I always found the insurance for delivery nothing but a scam. You're paying PM to take the delivery. If they lose the parcel they should pay for it.

I agree but the companies are not required to take on this liability under current Irish law.

Akesh

I always found the insurance for delivery nothing but a scam. You're paying PM to take the delivery. If they lose the parcel they should pay for it.