jwmpayne2004 wrote: » Thats the reason why I ship to UK through anpost as packet boxes containg 1 kilo is only 18euros and can insure them up to 500euros. Takes 4 days to deliver with no drama.
Beric Dondarrion wrote: » This is the problem though....UPS are not issuing tracking numbers for many packages due to problems with their systems. I shipped 6 parcels to the UK at the start of December. 1 was issued with a tracking number from UPS, the others are stuck somewhere, delivered already or lost.
jwmpayne2004 wrote: » Is this package going to the UK?
jwmpayne2004 wrote: » Is this package going to the UK? If it is, it has a UPS tracking number and UPS will be the one to deliver them .To answer your question, yes it will take time for PM to update. Send them an email and ask for a UPS tracking nimber. Hope that helps.
viperlogic wrote: » @auldDaysul has yours (or anyone else's) progressed on from "outbound - parcel motel dublin" in past few weeks? Mine hasnt moved since the 8th Dec
AuldDaysul wrote: » Outbound since the 5th, emailed 3 times now no response. I presume I'll have to waste an hour trying to call them to get any answer.
MAORISH wrote: » Thank you so much - Your reply prompted my curiosity again and I checked my account address on the retailer website I used and it was perfect . I checked my PayPal account that I used to pay them and my address there again was perfect with my PM number very visible. Then I managed to get into my TNT proof of delivery document to Antrim online and now see that my PM number was excluded on my address label so that may be a clue to my problem ? Thanks so much for your reply ....My mission recommences in the morning
JG009 wrote: » Christmas spirit
MAORISH wrote: » Lads what ye think my chances are of ever getting my parcel? Came into PM Antrim last Monday 14th at 10 am from Italy with TNT I had been tracking it... I have rang and emailed and rang and emailed PM...Nothing back they have no idea where it's gone to...Spoke to Kyra and Kylie but seems I should be so lucky lucky lucky if it ever appears again...Gutted wasn't even for Christmas it was for my sons 21st on Friday.....Anyone had similar experience with a good outcome
whiterebel wrote: » Wasn't PM started by Nightline?
Dtp1979 wrote: » Parcel motel started out with great customer service. They actually used to call me personally if my PM number wasn’t on a parcel they were unsure of. They even threw the odd parcel in with another. Then those wanckers Nightline came along and everything changed. Customer service went downhill and now this.
Deleted User wrote: » That’s because An Post are still contracted for the majority of the countries deliveries from Amazon. In fact I think it’s just Dublin who gets Amazon logistics deliveries now, so of course the date is longer. An post takes several days off over Christmas & are still swamped with parcels.
Dublinandy3 wrote: » You missed the point of my post. If you're talking personally then I'm not caught out but it's nothing to do with the snowflake generation, actually quite the opposite. The people caught out by this would be the older generation who still trust companies. PM would have known what date they was planning on suspending, they're a business, they'd have to. Parcel delays have been happening for weeks so the decent thing to do would be to anticipate this and not tell their customers at a time when parcels already sent that would normally get there in time wouldn't. Good customer service is when you don't ever need to contact a company because it's proactive and solves issues before they happen when possible. Bad customer service is waiting for predictable stuff to happen then fixing it reactively. On the other hand, your post assuming what I meant, taking it out of context then reacting like you did is quite 'snowflake' wouldn't you say?
Darc19 wrote: » Do people not open their own ears to the brexit news? Maybe it's the snowflake generation who just can't do anything themselves. Once an item gets there before date, then that's no problem. But if an item is scheduled to arrive in 2021 and not just delayed, that is entirely your problem and not listening to brexit news for the past 4 years
spix wrote: » OK, if its not true, show me 1 item on amazon.co.uk right now that gives an estimate delivery time before christmas, seeing as irish prime members are supposed to have 2 day delivery there should be loads. But there is literally nothing. You could order and take the chance but still, they are giving long estimates and if looking for something to arrive before christmas it would be much safer to use parcel motel at current time. Whether or not they do get dispatched sooner is another question. It could be warehouse dependent for example, I've seen some items dispatched to Irish address quickly whereas others are not dispatched for 4-5 days. All those same items would've been dispatched extremely quickly to northern ireland. Example https://www.amazon.co.uk/gp/product/B07D7BNPPY/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1 Delivery to parcel motel by Monday 21st. Delivery to irish address - estimate Jan 4th.
Fwarder wrote: » Because at least you'll still be able to order some stuff from UK. Under 22e, no vat not customs., up to 150 just VAT...
Note From 1 July 2021 import VAT will: be payable on all goods entering the EU, irrespective of their valueand always be collected, irrespective of the amount due.
Potential-Monke wrote: » I believe they're linked. If you had good, proper customer service, it negates a lot of the issues you'd experience. Instead, they seem to have just stopped providing support full stop, which only adds to the issues. May not affect the business decisions, but it definitely affects customer perception. As noted above, at 80% negative rating on TrustPilot. And it probably wouldn't change the outcome of the issues, but it goes a long way to appease. Would it have made a difference overall to the issues with Brexit? Probably not, but instead of trying to stop the wound from bleeding, they're cutting the sides to make it even bigger by having basically no customer support. I genuinely believe they're about to end the service full stop, and as said by others, they're doing a cash grab knowing this. I actually feel sorry for the agents working the lines, they're just there and have no say in what is happening. I'd imagine a lot may have jumped ship.
whiterebel wrote: » Totally separate issue. They could be solving every single problem as it arises and it wouldn't affect their business decisions.
46 Long wrote: » PM knew that the shít was going to hit the fan come the end of this year. Long term the customer service issues would make their business unsustainable (they're at over 80% negative reviews on TrustPilot now) but they knew that investing in more customer support agents or better service made no sense when the writing was on the wall for their business model. The plan was to keep costs as low as possible by cutting services to the bone, get as much cash as possible and to hell with the customers and lost/pilfered parcels. Same mentality as shops selling gift vouchers when they're on the brink of collapse.
Potential-Monke wrote: » They could, if they had any semblance of decent customer support, which PM definitely don't. It bangs of cash grab to me.
whiterebel wrote: » They can't win.
Dublinandy3 wrote: » This is exactly it, shocking customer service. This is not something that's just new, Brexit has been years in the making and even for the last few months we've been waiting for these messages. What it screams to me is that they left it as late as possible just to get as much profit as possible, which can be the only reason.
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