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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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It might be worth checking your inbox if you use Parcel Motel.

They’re temporarily suspending their U.K. forwarding service from 28 December.

Parcel Motel Email wrote:

Following the Brexit impact, we would like to share with you that as of December 28th, our virtual address services in the UK will be temporarily suspended. This means that from this date, we will no longer accept deliveries at the UK virtual address: 1a McKinney Road, Newtownabbey, UK. We are working diligently to update our product offering in order to adapt to the latest trade requirements as they come to conclusion and better serve your shopping needs. You will receive further updates in the coming weeks.

UK returns accepted until December 30th

Return shipments to the UK will only be accepted until December 30th. Please ensure that you send your return prior to this date in order to avoid additional charges.

We’re going to need a German equivalent to open up more options for online shopping.

[Deleted User]

jimmycrackcorm wrote: »

Just got the same - it means Parcel Motel are useless now. Why bother paying extra when the whole point was to use a UK virtual address for purchases that were cheaper or free for UK addresses.

They've just fatally wounded their model.

I doubt they care, they're effectively gone from 28th December. Nothing they can do about it. Its the Brexit effect. Saying you can still pick up by using the Irish address is just offering some goodwill for the short term as there is no incentive to use it.

I doubt Parcel Motel are very happy about their business being ruined either.

Summer2020

So basically from today there’s no point ordering anything to parcel motel as it may not reach them by the 28th.

innuendo141

jimmycrackcorm wrote: »

Just got the same - it means Parcel Motel are useless now. Why bother paying extra when the whole point was to use a UK virtual address for purchases that were cheaper or free for UK addresses.
For me going to the parcel locker to pick up my package is no different than going to my local PO to pick up packages if I wasn't at home.

They've just fatally wounded their model.

Remaining optimistic about the "temporary" bit. It's a service I use quite a bit, so I'd be willing to pay a reasonable increase in price.

dan786

Just ordered stuff from UK this afternoon so hopefully gets here before 28th.

Shockingly bad notice. Literally 4 working days and that too if you include Xmas eve.

jimmycrackcorm

Just got the same - it means Parcel Motel are useless now. Why bother paying extra when the whole point was to use a UK virtual address for purchases that were cheaper or free for UK addresses.
For me going to the parcel locker to pick up my package is no different than going to my local PO to pick up packages if I wasn't at home.

They've just fatally wounded their model.

Agent_47

Agent Coulson wrote: »

Just got an email saying from December 28th they will no longer accept deliveries at Newtownabbey

Damn Brexit.

Shocking poor notice, I had a package posted yesterday, so now waiting on tender hooks if it will arrive by 24th to PM. I wrote to them saying this should have been communicated last friday.

Sheep Shagger

Mod - <SIP> Already posted on its own sticky thread on the main forum.

Stephen Gawking

I rang them back yesterday, it was all but said to me that my parcel has 'gone missing.' Then i get that email! Amateur hour in full swing.

[Deleted User]

Agent Coulson wrote: »

Just got an email saying from December 28th they will no longer accept deliveries at Newtownabbey

Damn Brexit.

Bye bye Parcel Motel, it was nice while it lasted

Agent Coulson

Just got an email saying from December 28th they will no longer accept deliveries at Newtownabbey

Damn Brexit.

Dub81

Got a notification my parcel has arrived in the Dublin depot so hopefully ill get it by the weekend.

blue5000

Stephen Gawking wrote: »

There's a bit of a difference between human error & incompetence. The driver clearly didn't care in this case as he handed it to someone workjng in a petrol station FFS. How is that not anything other than total disregard for the customer & their purchase?

No lockers out in the sticks, that's the way it's done all the time and PM have never let me down yet.

Stephen Gawking

Darc19 wrote: »

Ah come on. It's a simple error. It's utterly crazy out there and there will be human error.

I doubt if you are perfect. I know I'm not and make errors like most people

There's a bit of a difference between human error & incompetence. The driver clearly didn't care in this case as he handed it to someone workjng in a petrol station FFS. How is that not anything other than total disregard for the customer & their purchase?

Mac0783

Hi, anyone having issues returning a parcel with PM? I tried 3 codes they told me each one was wrong, despite scanning the barcode and typing them in. The return is littlewoods..

Suckit

I ordered an item from a UK warehouse on aliexpress the other night after midnight, and it was delivered to my parcel motel locker the next day.. :eek:

The UK warehouse must be in N.I.

foxy_j

Two of my packages arrived in the Dublin depot last Saturday but they still haven't been stored in a locker.

As long as they are in before we head home for Christmas It'll be ok. Is anyone else waiting as long?

Darc19

Stephen Gawking wrote: »

Jesus that is staggering incompetence.

Ah come on. It's a simple error. It's utterly crazy out there and there will be human error.

I doubt if you are perfect. I know I'm not and make errors like most people

AuldDaysul

viperlogic wrote: »

has anyone package moved on from "outbound - parcel motel dublin" in past two weeks? Mine stuck there since 8th

Outbound since the 5th, emailed 3 times now no response. I presume I'll have to waste an hour trying to call them to get any answer.

viperlogic

has anyone package moved on from "outbound - parcel motel dublin" in past two weeks? Mine stuck there since 8th

Dublinandy3

3wayswitch wrote: »

I wouldn't have minded so much, but no one reached out to me to let me know that my parcel has been behind the counter of the petrol station for the past two days. Had I not called them, god knows what would have happened to it.

I had that before a couple of times but the driver had the sense to call me and ask me if it was meant for the garage or a locker, took an extra week to get it but at least he realised I didn't live at a petrol station lol

3wayswitch

Stephen Gawking wrote: »

Jesus that is staggering incompetence.

I wouldn't have minded so much, but no one reached out to me to let me know that my parcel has been behind the counter of the petrol station for the past two days. Had I not called them, god knows what would have happened to it.

Stephen Gawking

3wayswitch wrote: »

Just an update on this.

So it appears my parcel was put in a Nightline van instead of a Parcelmotel van. The Nightline driver then delivered my parcel to the Circle K garage itself instead of putting into a Parcel Motel locker at the same location.

Thankfully the garage kept my parcel behind their counter so I was able to get it from them.

Jesus that is staggering incompetence.

3wayswitch

Gally79 wrote: »

Ring them - 1890 321 890

Just an update on this.

So it appears my parcel was put in a Nightline van instead of a Parcelmotel van. The Nightline driver then delivered my parcel to the Circle K garage itself instead of putting into a Parcel Motel locker at the same location.

Thankfully the garage kept my parcel behind their counter so I was able to get it from them.

davetherave

Commissar wrote: »

Though in your case, Dave, did Parcel Motel (if it is PM) track the package from it's arrival or were you waiting until it arrived to the locker before the website informed you about it?

Yeah it is PM. I got the email on Monday say it has arrived in the Dublin Depot, and then the text/email last night with the pin. The tracking history on the website says the same.

14/12/2020, 12:54 Parcel Motel In Transit
17/12/2020, 00:08 Parcel Motel Stored

I was keeping an eye on the Royal Mail site as well with that tracking number so knew when it was in Belfast, but the first that PM told me anything was when it hit Dublin.

It was actually the third time someone was trying to send an order to me from mainland UK. The first was posted on the 19th of October, I got on to him after two weeks and he says that Royal Mail say it is in it's destination country as of the 22st of October. Gave it another two weeks to to see if it needed time to work through the system but no joy so he made up another one, and posted it off on the 12th of November. Got back on to him on the 4th of December, told him that I had something from Wimbledon posted on this date arrive on this date, something from outside Glasgow posted on this and arrived on this etc and asked can he confirm the addresses were as I entered or resembled something along the lines of xxxx, and that it was going as International and not Domestic. Told him that I'd no reason to suspect anything dodgy from him, that he has his website, social media, and a fairly decent sales on his etsy site and that the only thing I could offer was that as he would know, what I was ordering you would only ever need one of. You would never need two or three so he refunded and I ordered again with PM as the address. Still have no idea what Royal Mail or An Post have done with the first two though.

Commissar

davetherave wrote: »

I had something signed for and delivered to Newtownabbey lunch time last Thursday. Arrived at the Dublin Depot on Monday, and was put in a locker last night. So about a week from delivery up North to locker in Dublin

Though in your case, Dave, did Parcel Motel (if it is PM) track the package from it's arrival or were you waiting until it arrived to the locker before the website informed you about it?

davetherave

I had something signed for and delivered to Newtownabbey lunch time last Thursday. Arrived at the Dublin Depot on Monday, and was put in a locker last night. So about a week from delivery up North to locker in Dublin

Dublinandy3

Gally79 wrote: »

I'd think that Northern Ireland would be considered as destination for all goods coming from Uk Mainlaind , therfore no charges would apply.

I'm only telling you what it says, not my opinion. Here is the email word for word (please remember this is aimed at a UK customer):

As you are probably aware the UK has now left the EU. So, what does this mean for your parcel deliveries to Northern Ireland?

There will be some changes but we’ve made it as easy as possible to help you comply with the added information needed when sending a parcel.

You will need to be aware of the following changes:

Tariff Codes – Such as Harmonised System (HS) or Commodity Codes will be required to help custom officials identify goods when going over the border. Within the Parcel2Go order process you will now need to complete an additional straightforward step.
Customs Clearance – Rules surrounding customs clearance will change, meaning goods passing from the UK to Northern Ireland will be treated as exports. Specific documentation will need to be provided to clear customs borders which will be provided by Parcel2Go.

For more information about these changes, check out the link below.

https://www.parcel2go.com/brexit

kalych

Gally79 wrote: »

I'd think that Northern Ireland would be considered as destination for all goods coming from Uk Mainlaind , therfore no charges would apply.

Not a chance. The Revenue weren't born yesterday. The first companies they've probably spoken to about not soliciting tariff avoidance are courier companies.

Quackster

Gally79 wrote: »

I'd think that Northern Ireland would be considered as destination for all goods coming from Uk Mainlaind , therfore no charges would apply.

There will be a customs barrier of some sort between GB and NI.