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Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Ladyinthedark

How does parcel motel work please,if I wanted to order something from England and they won't deliver to Ireland ,how do I get that item here .also what do I need to sign up.

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samo

I’ve a sent parcel to UK at outbound delivery since Dec 2nd and no answer or response to emails since 8th, it’s being sent back for refund too so not happy at a cost of 15euro to send!

Beric Dondarrion

gar wrote: »

I have 3 items been sent with PM for out over a week now. All saying Dublin outbound for at least 5 days. On to NI and other to England. Absolutely crazy no sign of movement especially the NI bound one

The email I received on Friday said there was a backlog due to their scanners being broken. Nothing has left the Dublin depot in days......not looking good. I've 4 parcels stuck there for over a week at this stage!

dkd21

What kind of delay are people experiencing at the moment from Dublin depot to locker ? Im in Dublin and waiting 5 days since it was accepted into the Dublin depot.. I'm patient enough and don't want to be adding to their customer service ticket list if needed but would also like my parcel..

gar

I have 3 items been sent with PM for out over a week now. All saying Dublin outbound for at least 5 days. On to NI and other to England. Absolutely crazy no sign of movement especially the NI bound one

Beric Dondarrion

Quick question. Has anyone ever managed to get a sent parcel back from a PM locker before it went in to the PM delivery system?

I've a sent parcel stuck in a locker for over 2 days now. No sign of it moving anytime soon and this needs to be in the UK by the end of the week. Can I reclaim my package to make alternative sending arrangements. Confidence in PM's delivery capabilities is low due to an email I received late Friday about previous sent packages....

whiterebel

It's fairly clear cut here: "If you are ordering or sending parcels that are worth more than €100 you can avail of three extended liability options for the duration of 14 days." Take it out beforehand is quite clear from that. No-one allows you to take out insurance after the event.

up4dabah

whiterebel wrote: »

I'm sure you know the answer to this yourself. It's already registered on their system.

If I knew the answer I wouldn't be on here asking. What I want to know is, does it cover a package before it's decalared missing. Or are they going to say, not it's only packages ayour order after extending. It's not very clear. From the tracking, the package is simply sitting in their warehouse gathering dust with no issues. But I have a feeling something is up. You might say, well just pay the extra money. I use parcel motel so much I'd be paying a lot of money contantly choosing this option.

whiterebel

I'm sure you know the answer to this yourself. It's already registered on their system.

up4dabah

Just curious if extending liability with parcel motel will cover a package that is supposedly in their depot. Mod - <SNIP>

Dtp1979

jlm29 wrote: »

I actually got an email the other day letting me know that they’ve reviewed my info and will be processing my claim.
I asked for a refund on the cost of sending the parcel and they said it was “zero rated” and I wasn’t charged. But I definitely was! What do they mean by zero rated, does anyone know?

Yes, it means they’re full of shjt

jlm29

I actually got an email the other day letting me know that they’ve reviewed my info and will be processing my claim.
I asked for a refund on the cost of sending the parcel and they said it was “zero rated” and I wasn’t charged. But I definitely was! What do they mean by zero rated, does anyone know?

Gadgetman496

I guess if you shipped a banned product, that leaves you with little to complain about. You took a chance, it didn't work out, take it on the chin & move on.

whiterebel

thegift06 wrote: »

I understand there up the walls but I don't think I should be punished for that reason. Yes you are correct it is on this list BUT if they just returned the item on my behalf back to DPD I would have got my full refund from the seller. But instead by disposing of it I am the one who loses out here. I put my trust in parcel motel to accept our reject packages due to their condition. In this case they accepted a damaged package on my behalf. Not only that but it took them 2 weeks to tell me they disposed of it. Now I can't even order a replacement for Christmas because the items are now out of stock.

You shipped something that they don't allow, that's the reason you're being "punished". They probably disposed of it once it was discovered to be damaged, as any courier would be refuse to ship it back, particularly if it's liquid. The only thing they did wrong was to not tell you about it.

Parcel Motel put their trust in you not to ship prohibited products on their service. I have seen a lot of people saying they ship alcohol etc on these services. This is what happens when it goes wrong.

thegift06

whiterebel wrote: »

These places are up the walls at the moment. That could well have been part of a pallet/cage/crate of parcels delivered in to them. It may not be evident until they move it themselves. They should have told you, but if it is on the list of goods that they won't carry, such as liquids, then you have no comeback.

I understand there up the walls but I don't think I should be punished for that reason. Yes you are correct it is on this list BUT if they just returned the item on my behalf back to DPD I would have got my full refund from the seller. But instead by disposing of it I am the one who loses out here. I put my trust in parcel motel to accept our reject packages due to their condition. In this case they accepted a damaged package on my behalf. Not only that but it took them 2 weeks to tell me they disposed of it. Now I can't even order a replacement for Christmas because the items are now out of stock.

whiterebel

thegift06 wrote: »

Yeh but then why accept it? If it was refused I would have received a full refund. It was accepted and then disposed of without my knowledge. So I'm out of pocket of 65 euro

These places are up the walls at the moment. That could well have been part of a pallet/cage/crate of parcels delivered in to them. It may not be evident until they move it themselves. They should have told you, but if it is on the list of goods that they won't carry, such as liquids, then you have no comeback.

Gadgetman496

thegift06 wrote: »

Yeh but then why accept it? If it was refused I would have received a full refund. It was accepted and then disposed of without my knowledge. So I'm out of pocket of 65 euro

Once they accepted it you'd imagine they would be liable to refund you.

The fact they never bothered to contact you until you went looking is terrible.

thegift06

whiterebel wrote: »

Might it have caused a problem with leaks, or something?

Yeh but then why accept it? If it was refused I would have received a full refund. It was accepted and then disposed of without my knowledge. So I'm out of pocket of 65 euro

whiterebel

thegift06 wrote: »

So I just received an email back today after I logged the issue 2 + weeks ago. Parcel motel signed for my package from dpd and then they told me that the parcel was damaged so they disposed of it. They are now asking me to contact the seller for a refund. Absolute joke. Why did they accept the parcel on my behalf of it was damaged. And why didn't they refuse it. Also they could have returned it on my behalf and received a full refund from the seller but how is this fair on me now. The seller won't give me a refund because Parcel motel accepted the delivery.

Might it have caused a problem with leaks, or something?

thegift06

So I just received an email back today after I logged the issue 2 + weeks ago. Parcel motel signed for my package from dpd and then they told me that the parcel was damaged so they disposed of it. They are now asking me to contact the seller for a refund. Absolute joke. Why did they accept the parcel on my behalf of it was damaged. And why didn't they refuse it. Also they could have returned it on my behalf and received a full refund from the seller but how is this fair on me now. The seller won't give me a refund because Parcel motel accepted the delivery.

rodia77

antodeco wrote: »

Anyone know how to raise a claim against PM? Whenever I click on anything in the support section just says pages can't be found :rolleyes:

support@ parcelmotel.com

Even if they don't bother to respond, you should get an automated receipt confirmation, which may turn out useful for small claims court etc.

Beric Dondarrion

antodeco wrote: »

Anyone know how to raise a claim against PM? Whenever I click on anything in the support section just says pages can't be found :rolleyes:

You'll need to call them. Emails will not be answered!

antodeco

Anyone know how to raise a claim against PM? Whenever I click on anything in the support section just says pages can't be found :rolleyes:

ED E

https://twitter.com/kennethom/status/1337387260594057217

Clusterf'ck.

[Deleted User]

Can't imagine I'll be a regular customer anymore - as I said before I understand they're busy at this time of year but the complete lack of engagement with customers is shocking.

Got notification late last night that my parcel was in the locker, took 6 days. Will pick it up later this evening

Muahahaha

Havent seen any emails from PM about Brexit and theres no notice on their site either.
Would I be alright to buy something from the UK now today and have it before any customs regime on Jan 1st. I dont need it for Xmas day or anything but just want to avoid any VAT. Would three weeks be okay for delivery to prevent this?

cheeto

So, they’ve been ignoring my emails and calls for 2 weeks over missing packages. I saw one got delivered to Sandyford Bizquip, so I went to collect it last night. Machine was switched off with a black screen. Called the number to no answer. I went back this morning to check again.....the machine is GONE. I have received no notification of this, and all I got was the 24 hour warning that my parcel would expire. Mod - <SNIP> Don't got there with these sort of allegations.

LizardKing

I got a response today finally , parcel is lost.

They will refund me the €100 liability. I did not buy extended. Item was £119 so i'm a bit out of pocket.

I don;t imagine i'll be using the service too much in the next few months with all the no deal brexit crap

Maybe for sending packages just to use up credit

antodeco

Wow a new one. Parcel arrived last week was charged €4.50. Heard nothing since. The same parcel arrived again last night and charged €4.50 again. For the parcel. That arrived a week ago...

VG31

Beric Dondarrion wrote: »

Do you have a link for that? Up to now I've found PM to be the cheapest to send to the UK, I just think they are totally overwhelmed at the moment and because of Brexit etc its only going to get worse.

I used to use PM as well before this year. I never had any issues but they weren't particularly quick. UPS is 2-3 days and they collect from your house at no extra charge.

https://wwwapps.ups.com/ctc/request?loc=en_IE

I have it linked to my eBay account so most details are autofilled for me. Apart from adding one extra transit day to UPS Standard shipments for this month, they don't seem to be having any noticeable delays.

Beric Dondarrion

VG31 wrote: »

You're much better off sending directly with UPS. It's a lot faster and a bit cheaper.

Do you have a link for that? Up to now I've found PM to be the cheapest to send to the UK, I just think they are totally overwhelmed at the moment and because of Brexit etc its only going to get worse.