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Child Item

Amazon

notahappycamper

Hi,

The above delivery service was launched on 1 October. Has anyone got a delivery from them yet?

An item I am waiting on shipped yesterday at 4pm and I’m told it will be delivered today by 9pm. However, I’m feeling a little cynical it will be delivered today.

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Harry Palmr

It's sad that Amazon who are happy to be taxed here have not made any efforts to come up with something to mitigate the worst of the disruption - sure veterans will know what they are doing buying elsewhere but many casuals especially for the Christmas market will just freak out at the idea of shopping in a different language they don't speak and be uncertain about returns refunds etc. Imagine live help, you might get lucky you might not.

sdanseo

the_syco wrote: »

Got this email recently;

The bit I bolded was one reason I loved Amazon; if the product I got wasn't what was described, I could return it. Heck, I'm returning a reverse camera as it's not suitable for cars, only for trucks. From January, I'll be billed if I try to do this, it would seem. So I will not "take a chance" on a lot of their non-brand name goods, as I will no longer have the option of returning it with ease (this would be the 2nd itme I've returned out of maybe 100 purchases).

You'll still be able to return it free for that reason though. Defective or incorrect.

The only change is if you change your mind entirely. That would affect me literally zero out of the 5/6 returns I've done (unless you count when I returned a phone, I also returned the case & charger, which I'm sure live chat would have authorised).

Sesshoumaru

jonnybangbang wrote: »

Does anyone know can you join amazon prime on Amazon.de? I realise you don't get the free delivery but can you still get Prime Video, Prime music and Prime Photos??? if its going to be more expensive to shop in amazon.co.uk and prime in Amazon.de is cheaper.

I was speaking to Amazon.de customer service just a few hours ago. I was told you get all Prime benefits except free delivery. They did offer to waive my first delivery charges though. I didn't go for it yet though. They still gave me a €5 voucher though, just for contacting them.

the_syco

Got this email recently;

Hello,

As you have placed an order on Amazon.co.uk and selected an EU delivery address in the past, we wanted to let you know that from 1 January 2021, when the Brexit transition period ends, you’ll see some changes when you shop on Amazon.co.uk and select an EU delivery address. These changes could include:

- VAT (or the regional equivalent, if applicable, https://www.amazon.co.uk/vatrates) being due in the country of delivery, or your package may be subject to customs duties, taxes and fees (“Import Fees”)
- the collection of VAT, or an estimation of Import Fees (“Import Fee Deposit” https://www.amazon.co.uk/ifd), which may result in a price change at checkout.

We will continue to accept eligible returns. If the reason for return is the result of an error (e.g. if the item is defective / damaged / incorrect), any costs incurred for the return will be paid by Amazon. Otherwise, any costs incurred for the return (including transport costs, as well as any associated import fees or customs where applicable) will be payable by the person returning the goods https://www.amazon.co.uk/returnshelp.

We hope this helps and we see you again soon.

Regards,

Customer Service Department
Amazon.co.uk

The bit I bolded was one reason I loved Amazon; if the product I got wasn't what was described, I could return it. Heck, I'm returning a reverse camera as it's not suitable for cars, only for trucks. From January, I'll be billed if I try to do this, it would seem. So I will not "take a chance" on a lot of their non-brand name goods, as I will no longer have the option of returning it with ease (this would be the 2nd itme I've returned out of maybe 100 purchases).

jonnybangbang

Does anyone know can you join amazon prime on Amazon.de? I realise you don't get the free delivery but can you still get Prime Video, Prime music and Prime Photos??? if its going to be more expensive to shop in amazon.co.uk and prime in Amazon.de is cheaper.

VG31

ixoy wrote: »

Why would Amazon have bothered setting up their own Irish delivery service knowing that a no-deal Brexit had a high chance of passing? What was in it for them to keep Irish customers happy if they planned on shafting them entirely?

I've been thinking the same thing for a while. I've said on here before if Amazon were set to effectively abandon Ireland, why would they start their own deliveries in Dublin?

If a no-deal Brexit happens then Amazon.co.uk orders will fall massively and a lot of people will cancel their Prime membership. I can't see all these people switching to other European Amazon sites. The €7.50 minimum delivery charge and no free Prime delivery is hardly appealing.

I just can't see Amazon being fine with a likely 80%+ sales drop here. Their new delivery drivers would just be sitting around doing nothing in Rathcoole.

ixoy

Why would Amazon have bothered setting up their own Irish delivery service knowing that a no-deal Brexit had a high chance of passing? What was in it for them to keep Irish customers happy if they planned on shafting them entirely?

BArra

Joziburg wrote: »

Anyone with experience know which of the European websites is the best. Hate having to hop from one to the other, if I can stick on one?

you should be comparing eu amazon sites as you can often get a better deal from one over the other..

always check .fr, .es, .de or use amazon comparison sites so they check for you

charlietheminxx

It looks like Amazon are pretty much accepting it’ll be a no deal Brexit so...

I’ll definitely miss the convenience of shopping with them if the proposed changes come to pass.

Firefox11

I get stuff from Amazon.de from time to time but don't have half the range of stuff (that i want ) thats on the UK site.

MBSnr

SD_DRACULA wrote: »

hopefully that means a .ie site is in the works

Unfortunately I wouldn't bet on it..
Amazon.ie has been registered since Feb 2000 and has been redirecting to amazon.co.uk for many years.

Perhaps they might create an Irish site for the position we are in - tied to UK electrical plugs, English language etc and offer a dedicated site. I hope so.

sdanseo

whiterebel wrote: »

The lower exemption limit is going on July 1st 2021.
Why would An Post lower their fee for Handling customs clearance shipments?

At the moment it's €10 for a very small number of shipments (comparative to the total at least).

Customs processes will be simplified and the volume of them will dictate much better working practices reducing the labour cost. In most logistics operations including mine where EU makes up the overwhelming majority customs is a rare exception to the rule. We've been mass training all staff for months so instead of one person getting a rake of awkward calls when something lands from Turkey or Switzerland, every staff member will clear their own shipments. Scale makes this no longer a specialty service, and so the price overall per clearance can go down.

An Post are no different. They have already lost a huge Amazon contract because Amazon can do it better themselves. They'll want to be competitive.

Amazon no doubt in time will have all this done in house and in a slightly longer period will simply fulfill all Irish orders (or at least, the vast majority of popular items) from and Irish or other EU FC. Enter Prime Air stage right. 2 jets already leased for Europe and many more to follow no doubt.

Nobotty wrote: »

I've been purchasing from amazon.co.uk excluding vat for a few years now
I just gave them an Irish vat number,they verified it and added it to my profile
The vat isn't added at payment so you end up paying about 20% less than the list price

Not sure what happens to this process after dec 31st
Will probably have to use the German or French site

Right, but you become liable for Irish VAT unless exempt when the goods arrive here. And more importantly you have a VAT number; or are you using your PPS number as a VAT number? (sole trader)
it's not something Amazon currently offer consumers, is my point.

Joziburg

Anyone with experience know which of the European websites is the best. Hate having to hop from one to the other, if I can stick on one?

carltonleon

It’s not just Brexit, stuff coming from outside the EU like China will no longer have the €20 exemption, there will be customs charges on everything. A lot will be paid for when you are purchasing but some will need to be paid for on arrival

Asus X540L

Sheep Shagger wrote: »

Where have you been? Welcome to Brexit.

Well I thought as Amazon has EU outlets including warehouses in Ireland we'd just pay the Irish VAT and continue as normal.

Sheep Shagger

Asus X540L wrote: »

This sounds very very bad. Import fees for buying from the UK?
Jesus wept..

Where have you been? Welcome to Brexit.

SD_DRACULA

thecivvie wrote: »

Amazon.ie is forwarded to the UK site at the moment.

hopefully that means a .ie site is in the works

thecivvie

Asus X540L wrote: »

This sounds very very bad.

Import fees for buying from the UK?
Jesus wept.

What about Amazon's warehouses in Ireland?
There should at the very least be an Amazon.ie website.

Ireland are a gadget and consumer mad country.

Amazon.ie is forwarded to the UK site at the moment.

ztoical

Joziburg wrote: »

Why can’t there be an Amazon.ie website? What are the reasons for there not being any?

Not a big enough market has always been the reply - there's only 7 European amazon sites not one for each country so a lot of EU countries have to order from neighbors. Maybe Brexit will push them to create a separate amazon.ie but I wouldn't put money on it

Asus X540L

ED E wrote: »

It'll be identical to the US global shipping system. They'll take the import deposit which is usually accurate but will likely include a handling charge. This will ruin UK orders. I'll likely cancel my Prime come January.

This sounds very very bad.

Import fees for buying from the UK?
Jesus wept.

What about Amazon's warehouses in Ireland?
There should at the very least be an Amazon.ie website.

Ireland are a gadget and consumer mad country.

Sheep Shagger

The Continental Op wrote: »

We do now but will we if there is no agreement? However will probably get hit for something else.

Important duty in addition to VAT.

Anyone know if yiubcan transfer your prime membership from co.uk to a European site?

whiterebel

The lower exemption limit is going on July 1st 2021.
Why would An Post lower their fee for Handling customs clearance shipments?

sdanseo

In theory if you’re paying Irish VAT you don’t pay UK VAT. We’re then relying on an post to reduce their €10 handling charge which makes the likes of prime delivery pointless. As well the current exemptions are quite low €22 plus duty kicks in at €150 and can be quite high in the absence of any trade agreement limiting or removing it. But if you utilise those exemptions then there is a chance (see below) that you won’t pay UK VAT either and some small items could actually be cheaper if an post plays ball or Amazon themselves don’t charge a handling fee for exempt shipments.

A complication here is that I’m not aware of a facility to purchase from Amazon UK ex VAT or how you would go about reclaiming the UK VAT. Will Amazon go to the expense of handling this for Irish customers? Their email doesn’t make it clear. I’d like to think that side of it will be handled automatically but there’s a chance it won’t.

Bottom line for the long term is that Amazon are investing heavily here with a delivery station open and it appears a fulfilment centre on the way. There are +6.5 million customers on the island of Ireland and NI will be in the customs union in all but name or even in name. Ireland will not get the same level of priority as a market if 50 million people but it won’t be ignored either. I’m convinced this will be a short term inconvenience.

Luckycharms_74

Joziburg wrote: »

Why can’t there be an Amazon.ie website? What are the reasons for there not being any?

Yeah I can’t understand this either

Joziburg

Why can’t there be an Amazon.ie website? What are the reasons for there not being any?

Pen Rua

ixoy wrote: »

It's unclear as to how this might affect digital sales, specifically Kindle books. Can't get them from the other EU stores, at least not in English. I don't think Customs would apply as the cost would be below any threshold.

I would imagine they would be digital goods, so different rules (again) would apply.

https://www.revenue.ie/en/vat/vat-on-services/vat-and-electronically-supplied-services/index.aspx

ixoy

It's unclear as to how this might affect digital sales, specifically Kindle books. Can't get them from the other EU stores, at least not in English. I don't think Customs would apply as the cost would be below any threshold.

The Continental Op

There will be a lot of waiting and seeing but over Christmas I'm going to give my massive wish list a good shake down and if an agreement looks unlikely I'll be treating myself.

touts

actuallylike wrote: »

Update! Just got this from amazon, looks like it might be best to shop within EU then

Got that also. Will Ireland be served by other amazon websites or will we just have to pay the extra VAT and duties?

sunbeam

I get a lot from them using Subscribe and Save. Can't use that on any of the other EU sites. Luckily I've been stocking up on stuff for the past 6 months. Might still be worth it for a few items, but I suppose we'll just have to wait and see.