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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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EDit

interestingly, it appears the tracking updates are delayed as well. I had an item from the UK delivered about 15 minutes ago (in Athlone) and on both the RM and AP tracking sites the latest update is from 23:42 on 18 Nov and says that it has been sorted in the Dublin Mail Centre, Dublin 12.

i’ve had a lot of parcels delivered over the past 2-3 months from UK and EU and they all have been updated pretty much in real-time (eg, you can see when it travelled Dublin to Athlone and you can see when it was scanned onto van for delivery). Might be a once off omission, but could also be that there is just too much post to track effectively

whiterebel

fritzelly wrote: »

Doesn't excuse them charging for a service they know they cannot deliver on

Never said it does. I think the whole thing stinks, TBH. Closing depots and laying off workers when they could barely cope with what they had. They should be advising people that all post is going to be delayed.

Gally79

LurkerNo1 wrote: »

On another note I'm reminded of why another reason besides cost I have rarely bought from Irish stores online. I've always found them very amateurish from their websites, stock, processing and especially customer care compared to the UK and Europe. Two orders recently the above voucher from Brown Thomas took 5 days to dispatch and another order from DID Electrical store 10 days after ordering had still not arrived from another store for click and collect. Both instances the orders were only dispatched when I contacted them directly. So much talk about supporting Irish businesses but how can you when service is so poor. I have orders sent from Germany and Netherlands, then returned and refunded last week and it took just 7 days from dispatch to return processed.

Well said ! Service level, presentation, flexibility and professionalism are not up to standard compared to UK or mainland Europe standards.

LurkerNo1

A gift voucher was dispatched from a Brown Thomas in Dublin Friday 13th of November going to Cork City. It still has not arrived in Cork at this stage and tracking has been next to non existent. So it's not about parcels and packages this is literally an envelope. It's an absolute mess the whole anpost system right now and of course nobody taking responsibility and still selling premium next day delivery services.

On another note I'm reminded of why another reason besides cost I have rarely bought from Irish stores online. I've always found them very amateurish from their websites, stock, processing and especially customer care compared to the UK and Europe. Two orders recently the above voucher from Brown Thomas took 5 days to dispatch and another order from DID Electrical store 10 days after ordering had still not arrived from another store for click and collect. Both instances the orders were only dispatched when I contacted them directly. So much talk about supporting Irish businesses but how can you when service is so poor. I have orders sent from Germany and Netherlands, then returned and refunded last week and it took just 7 days from dispatch to return processed.

fritzelly

Doesn't excuse them charging for a service they know they cannot deliver on

fritzelly

Ordered something off Amazon Wednesday (Prime delivery) - going by the tracking number its being delivered by Fastway
Is this new - I know they used to use Fastway but thought everything had been changed to An Post, or maybe they're fed up with An Post now and gone back to Fastway
Due for delivery today - would be great if it does arrive today (cheapish item too)

greenfields46!

whiterebel wrote: »

Royal Mail are having problems getting post and parcels out of the UK. When it gets to Ireland An Post are not scanning in until they are good and ready, so at this stage it could be sitting there for days. Contact An Post Customer Service and ask the to check on it.

thanks!! yes ive been onto webchat and they just repeat the same thing, not on out system yet!! its a waiting game now i guess!!!

whiterebel

Royal Mail are having problems getting post and parcels out of the UK. When it gets to Ireland An Post are not scanning in until they are good and ready, so at this stage it could be sitting there for days. Contact An Post Customer Service and ask the to check on it.

greenfields46!

D13exile wrote: »

I live in Clane, County Kildare but a package for me was sent to County Clare last month, as in Clane/Clare (even though I had my correct Eircode on it)? Someone in An Post is dyslexic methinks!!:D

my local post office tld me uk are 10 days behind with parcels, and that Ireland are 3 days behind ! my last tracking says left uk on 10th Nov, Royal Mail say the parcel has left uk and must be in Ireland pending customs, but surely it wld show something on my tracking by now if it was in ireland, it has to be in a cage in limbo land?!! anyone know how the system works? post office here said it prob hasn’t even come into ireland yet amd that there’s only a few flights a day now as well, its so frustrating waiting and waiting especially when its a birthday present ðŸ€”

Gardesana Pecher

A parcel of mine has left dublin airport on the 8th,after taking 2 days from the US. No update on it since. Even book depository items are 5 days overdue. Not a fault on their part, they are always swift dispatching.

The lobby of my apartment block is normally like a sorting office, but there has been no parcels lying about for a week now which is very strange.
There must be serious backlogs in delivery companies, and that's before the hordes of ps5's over the horizon.

D13exile

greenfields46! wrote: »

unreal, so they must be under so much pressure thay parcels are not even being scanned, no wonder people have parcels going all over the country!! well theres hope yet for me, maybe mine will just arrive, im not even bothered to look at the track and trace anymore its 2 annoying!
xmas will be bonkers!

I live in Clane, County Kildare but a package for me was sent to County Clare last month, as in Clane/Clare (even though I had my correct Eircode on it)? Someone in An Post is dyslexic methinks!!:D

Tork

Christmas is going to be mental, whether you choose to go into an actual shop or go online

greenfields46!

D13exile wrote: »

Nope. I got half my order yesterday but still not showing up on the An Post site as being delivered, or even received by them from amazon

unreal, so they must be under so much pressure thay parcels are not even being scanned, no wonder people have parcels going all over the country!! well theres hope yet for me, maybe mine will just arrive, im not even bothered to look at the track and trace anymore its 2 annoying!
xmas will be bonkers!

Tork

I have a package still at "Processing completed at origin" in Frankfurt. (DHL/Deutsche Post). It has been sitting there since the 12th. Thankfully it isn't anything urgent but it's yet another warning to anybody thinking of buying online for Christmas.

D13exile

greenfields46! wrote: »

so did ur parcel not ever show up on the an post tracking?!!!!!

Nope. I got half my order yesterday but still not showing up on the An Post site as being delivered, or even received by them from amazon

whiterebel

Almost Every recent post in the courier forum is about delays, and AnPost are probably the worst at the moment. Under normal circumstances it would be 2 days, but they are snowed under. They are doing Saturday and even Sunday deliveries in some places to clear the backlog.

JoyPad

Hello,

This is a first time for me: sending a parcel with AnPost, I selected the "2-day shipping option" for a small box (500g, 20cm x 20cm x 10cm), paid 16 euro.
Tagged the box and dropped it off on Tuesday morning at the local Post Office.

17 November 2020 09:05
Your post was accepted in HARTSTOWN, DUBLIN 15

17 November 2020 22:08
We have your post in DUBLIN PARCEL HUB, DUBLIN 12

18 November 2020 00:28
Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

It's now 1:50pm on Nov 19th, and the parcel has not moved yet.
Was I a fool to expect 2-day shipping to take only 2 days? I surely didn't expect it to mean "spend 2 days in Dublin 12".

Anyone else has experience with sending parcels with AnPost? Better than this?
Cheers!

deisedav

Gally79 wrote: »

That's exactly what I am doing, i'd rather pay extra for piece of mind.

Well worth it

greenfields46!

D13exile wrote: »

Half of my Amazon order turned up yesterday in a soggy cardboard box when I took it from the postman. I checked An Post's tracking site and it still wasn't listed even though I had it in my hands at that point. As for the remaining part of the order, Amazon said if it doesn't turn up today, I can seek a refund.

Things are only going to get worse with Black Friday, Cyber Monday and the xmas rush all coming up. Why can't An Post take on even more seasonal workers than they already do to cope with this as I'm sure there are many people pushed out of jobs by Covid closures who would welcome a job.

so did ur parcel not ever show up on the an post tracking?!!!!!

ruffmut

I have a parcel from amazon stuck in the sorting office in Dublin since last Saturday. I had ordered this on the 3rd Nov. Strangely another parcel which I ordered last Friday from amazon was delivered yesterday.

Gally79

deisedav wrote: »

Ordered 2 items from amazon last week and after having enough of anpost the last 3 weeks I decided to get them delivered with parcel motel. Had both items in my hand in 4 days which is good. Only problem is parcel motel have put up their base price up from 3.95 to 4.50 per item until the end of Christmas but is saves the frustrations with anPost .

That's exactly what I am doing, i'd rather pay extra for piece of mind.

deisedav

Ordered 2 items from amazon last week and after having enough of anpost the last 3 weeks I decided to get them delivered with parcel motel. Had both items in my hand in 4 days which is good. Only problem is parcel motel have put up their base price up from 3.95 to 4.50 per item until the end of Christmas but is saves the frustrations with anPost .

The Continental Op

The Continental Op wrote: »

The order I cancelled yesterday and got a full refund for (about 80 quid) is out for delivery this morning. 11 days from ordering until out for delivery and 8 days stuck in limbo somewhere in An Post.

....

Follow up RE: Refund.

Checked my bank statement today and the £80 credit has been deducted so nothing free for me. So statement goes -£80 when item was dispatched, plus £80 when I was credited and then -£80 again about 24 hours after the item finally arrived.

spookwoman

D13exile wrote: »

Half of my Amazon order turned up yesterday in a soggy cardboard box when I took it from the postman. I checked An Post's tracking site and it still wasn't listed even though I had it in my hands at that point. As for the remaining part of the order, Amazon said if it doesn't turn up today, I can seek a refund.

Things are only going to get worse with Black Friday, Cyber Monday and the xmas rush all coming up. Why can't An Post take on even more seasonal workers than they already do to cope with this as I'm sure there are many people pushed out of jobs by Covid closures who would welcome a job.

Wait a few days for the 2nd part. Same thing happened with my previous late order, was split into 2 and the 2nd was a few days late and sat in dublin for a few days and appeared without an update from an post.

D13exile

Half of my Amazon order turned up yesterday in a soggy cardboard box when I took it from the postman. I checked An Post's tracking site and it still wasn't listed even though I had it in my hands at that point. As for the remaining part of the order, Amazon said if it doesn't turn up today, I can seek a refund.

Things are only going to get worse with Black Friday, Cyber Monday and the xmas rush all coming up. Why can't An Post take on even more seasonal workers than they already do to cope with this as I'm sure there are many people pushed out of jobs by Covid closures who would welcome a job.

greenfields46!

EDit wrote: »

An Post tracking site appears to be down (not working for me anyway)

me 2 probably crashing with the amount of people waiting on parcelsðŸ˜³!

EDit

An Post tracking site appears to be down (not working for me anyway)

BohsCeltic

Munstermunch wrote: »

You will never guess!!!
I just logged into An Post track n trace for the crack to see if any change. And up it pops! There is a God after all.

18 November 2020 13:44
Your delivery is being assessed by customs in DUBLIN PARCEL HUB, DUBLIN 12
18 November 2020 13:43
Your delivery was received by An Post in DUBLIN PARCEL HUB, DUBLIN 12

Yours should be up on it anytime soon

When i got a similar mail it took a week to be delivered from D12 to D15.

le_girl

That's great, hopefully it means the backlog is being cleared and the worst delays are over.

Munstermunch

Gally79 wrote: »

at least some movement, delighted for you.

Lets hope there will me more good news for others by the end of this week.

Tracking has become less consistent over the last couple of months.

My USPS tracking just updated now as well to say in Dublin Customs!!