Caranica wrote: » To give them their credit I had something arrive in NI Monday, checked in in Dublin Tuesday morning and in my locker by Tuesday lunchtime. In all my years using them I've never had service like that.
sheepsh4gger wrote: » It's near to impossible from my experience. All you can do is log a support ticket through their website (it's a skin on the ZenDesk ticketing system many companies use). Then eventually, after a month they will reply by email.
VG31 wrote: » That's pretty standard for me. Most of the time if it's delivered early enough in NI it's checked-in that evening in Dublin and stored between 2 and 4 am the next day. Otherwise it's the same but a day later.
2012paddy2012 wrote: » I buy a lot from Amazon using parcel motel. Up until recently all was well. They cannot locate two of my last orders despite Amazon confirming delivery to them . Any reliable way of using Amazon to get items delivered here ? Near an hour on phone to get through to make an enquiry . Seems unreasonable... no reply from email ... it’s a no win situation... anyone know is there a claim procedure with parcel motel , or do you just suffer the loss ?
august12 wrote: » Time limit of 14 days from when you become aware of item being mislaid and also check their list of prohibited items, I would presume if your missing items are on this list, then no re imbursement.
Truckermal wrote: » DPD parcel wizard or Address Pal both very good, using mostly AP but DPD for drink or large items.
s1ippy wrote: » Two Christmases ago I ordered a couple of board games from amazon and they went missing despite amazon claiming they were delivered. I even drove to the courier's depot. They apparently spent an hour looking for it while I waited. It wasn't there and I had no recourse because it was down as delivered. Now I would pursue that relentlessly until I got satisfaction but I wasn't aware of my consumer rights back then so some delivery driver got fifty quid off their Christmas presents.
2012paddy2012 wrote: » Might try address pal it’s lockers I think and run by an post ?
Samuel T. Cogley wrote: » Took me 7 minutes and 15 minutes to get through, not terrible really - although all they did was tell me there was a massive delay on Royal Mail stuff.
abcCORK87 wrote: » It's pure chaos out with all courier companies, the only one that seams to work fine is an post.
Cantstandsya wrote: » Wish I'd read this thread a few days ago! First courier says package delivered to Parcel Motel on Tuesday but still not logged. Has this happened to anyone? Could it be a backlog or have they lost it?
Dtp1979 wrote: » What’s this thing about lodging money into your account with them? I have my card linked to my account and it’s strictly pay as you go/use. Am I missing something here?
Potential-Monke wrote: » They are point blank refusing to refund/resolve the issue, saying the seller didn't package it properly. Twice they have avoided my question of how it can get from the UK to Antrim (most likely via airmail) with no damage, and it was damaged by the time it got to me. The case is still with them, but this is ongoing since the end of September, and it took them 1 week to reply initially, and 3 more weeks (and 2 emails) before they replied again. Just to give a heads up to anyone else thinking of using them. Don't, use Parcel Wizard instead. I've no idea what they're like, but for a company as big as PM/Nightline to refuse to refund literal change to them in the middle of one of their busiest times ever, it's just not acceptable, especially when they provided their own proof that it was damaged by them. I will never use them again, nor will I use anything that uses Nightline if possible.Edit: *This was done after the first one arrived in PM, now that I recall.
silver2020 wrote: » For a seller to send a box like that without extra cushioning is asking for damage. I'd be siding with PM on this one - how do you know the damage didn't happen before it got to PM?
Potential-Monke wrote: » I agree it shouldn't have been sent like that, but it got from the UK to Ireland with no visible damage. The box was in perfect condition when they got it, and now there's a huge imprint in the box where it was wedged into something. And I can't contact the seller, because the return window is gone because of PM's slow ass response. It's clear as day in the pictures. Edit: Their response was basically saying that they don't care how they handle items.
