Potential-Monke wrote: » This is where I disagree. The seller got it to the destination in visually perfect condition. The damage was then caused by the courier. On the balance of probabilities (the legal requirement for civil cases), the probability would be that the courier damaged the item due to the evidence given. I don't think it would be worth following up legally, but I'm not going to give up. As I said, it's a drop in the ocean for them, and the decent thing would be to cover the damage. Obviously PM are not a decent company. And considering they're owned by UPS, there's no reason to take this route imo.
Jim_Hodge wrote: » It .still wasn't packaged properly to make the full journey. The seller is at fault. If may have been fine while PM had it but it's poor packaging meant it got damaged during normal handling.
Potential-Monke wrote: » I agree it shouldn't have been sent like that, but it got from the UK to Ireland with no visible damage. The box was in perfect condition when they got it, and now there's a huge imprint in the box where it was wedged into something. And I can't contact the seller, because the return window is gone because of PM's slow ass response. It's clear as day in the pictures. Edit: Their response was basically saying that they don't care how they handle items.
silver2020 wrote: » For a seller to send a box like that without extra cushioning is asking for damage. I'd be siding with PM on this one - how do you know the damage didn't happen before it got to PM?
Potential-Monke wrote: » They are point blank refusing to refund/resolve the issue, saying the seller didn't package it properly. Twice they have avoided my question of how it can get from the UK to Antrim (most likely via airmail) with no damage, and it was damaged by the time it got to me. The case is still with them, but this is ongoing since the end of September, and it took them 1 week to reply initially, and 3 more weeks (and 2 emails) before they replied again. Just to give a heads up to anyone else thinking of using them. Don't, use Parcel Wizard instead. I've no idea what they're like, but for a company as big as PM/Nightline to refuse to refund literal change to them in the middle of one of their busiest times ever, it's just not acceptable, especially when they provided their own proof that it was damaged by them. I will never use them again, nor will I use anything that uses Nightline if possible.Edit: *This was done after the first one arrived in PM, now that I recall.
Dtp1979 wrote: » What’s this thing about lodging money into your account with them? I have my card linked to my account and it’s strictly pay as you go/use. Am I missing something here?
Cantstandsya wrote: » Wish I'd read this thread a few days ago! First courier says package delivered to Parcel Motel on Tuesday but still not logged. Has this happened to anyone? Could it be a backlog or have they lost it?
abcCORK87 wrote: » It's pure chaos out with all courier companies, the only one that seams to work fine is an post.
Samuel T. Cogley wrote: » Took me 7 minutes and 15 minutes to get through, not terrible really - although all they did was tell me there was a massive delay on Royal Mail stuff.
2012paddy2012 wrote: » Might try address pal it’s lockers I think and run by an post ?
s1ippy wrote: » Two Christmases ago I ordered a couple of board games from amazon and they went missing despite amazon claiming they were delivered. I even drove to the courier's depot. They apparently spent an hour looking for it while I waited. It wasn't there and I had no recourse because it was down as delivered. Now I would pursue that relentlessly until I got satisfaction but I wasn't aware of my consumer rights back then so some delivery driver got fifty quid off their Christmas presents.
Truckermal wrote: » DPD parcel wizard or Address Pal both very good, using mostly AP but DPD for drink or large items.
august12 wrote: » Time limit of 14 days from when you become aware of item being mislaid and also check their list of prohibited items, I would presume if your missing items are on this list, then no re imbursement.
2012paddy2012 wrote: » I buy a lot from Amazon using parcel motel. Up until recently all was well. They cannot locate two of my last orders despite Amazon confirming delivery to them . Any reliable way of using Amazon to get items delivered here ? Near an hour on phone to get through to make an enquiry . Seems unreasonable... no reply from email ... it’s a no win situation... anyone know is there a claim procedure with parcel motel , or do you just suffer the loss ?
VG31 wrote: » That's pretty standard for me. Most of the time if it's delivered early enough in NI it's checked-in that evening in Dublin and stored between 2 and 4 am the next day. Otherwise it's the same but a day later.
