E global central

That's great newa, youra. Case must of some extra favor by the manager who reopened it, becuse it had a longer day resolve date then mine

suave.4u wrote: »

Finally some good news. Paypal has rules in my favour:
*********************************
We reviewed the case you filed on 13 September 2020 and have decided in your favor.
We've issued a refund of EUR 379.99 to you. It may take up to 5 days for this refund to be reflected on your PayPal account or bank. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.
*********************************

Money not debited yet. Will order another phone once I get the amount.
Thanks to all who helped.

Finally some good news. Paypal has rules in my favour:
*********************************
We reviewed the case you filed on 13 September 2020 and have decided in your favor.
We've issued a refund of EUR 379.99 to you. It may take up to 5 days for this refund to be reflected on your PayPal account or bank. If you paid using a credit or debit card, the money will be refunded to your card. Depending on your card issuer, it can take up to 30 days for the refund to appear on your card statement.
*********************************

Money not debited yet. Will order another phone once I get the amount.
Thanks to all who helped.

Lenny wrote: »

i emailed that crowed the other day, nothig back yet.
thats good news about the courier company to say that, the phone was ment as a present to a family member, i don't need it now anyway if it were to turnup id prob just sell it, but why couldn't eglobal give us that info, as i said its gone too far now, weve been left in the dark by PP & eglobal
I won't be passing the information that you have received there to PP or my cc company,
it does sound like if the hmrc is involvoed vat is going to be added to these items & the company has been caught trying to illegal import items without payng the any VAT, so expect that if it does arrive to pay vat(ireland may get away with it)

There wont be vat on your end. Eglobal import in big batches, then they have partners in uk who receive the package, and reship the individual parcels inside. If there is vat is will have to be paid by eglobal on their whole consignment.

suave.4u wrote: »

Lenny, e-mail: leichoices@gmail.com

i emailed that crowed the other day, nothig back yet.
thats good news about the courier company to say that, the phone was ment as a present to a family member, i don't need it now anyway if it were to turnup id prob just sell it, but why couldn't eglobal give us that info, as i said its gone too far now, weve been left in the dark by PP & eglobal
I won't be passing the information that you have received there to PP or my cc company,
it does sound like if the hmrc is involvoed vat is going to be added to these items & the company has been caught trying to illegal import items without payng the any VAT, so expect that if it does arrive to pay vat(ireland may get away with it)

Lenny wrote: »

mine was ment to resolved today, been watching it, and now date just changed to the 18th oct,
while they review it, dono what to review, i just called me cc and started a charge back, and sent a formal complaint to PP, joke

Lenny, e-mail: leichoices@gmail.com

Ok guys, thank you for all your help. So the latest update is that I kept on chasing paypal, finally got a manager to call me and now they have accepted that there was no fault of mine and the dispute was closed incorrectly. They have reopened it and the resolution date shows as Oct 22. Whether I will anything from them is another story.

Also thanks to SPIX, I contacted the courier company. They state:
*********************************
Due to a technical valuation issue all items within this consignment have been delayed by customs and excise in the UK. We are awaiting clarification from border force in order to release them. We will contact you when this has been resolved. I must apologize for the delay and hope to resolve this issue as soon as possible.
I will update with you when I get reply from HMRC.
*********************************

mine was ment to resolved today, been watching it, and now date just changed to the 18th oct,
while they review it, dono what to review, i just called me cc and started a charge back, and sent a formal complaint to PP, joke

Lenny wrote: »

Could you pm me the email address and what you asked them also thanks

https://wearedg.com/contact/

leichoices@gmail.com

and

https://www.anpost.com/Help-Support/Contact-Us

suave.4u wrote: »

Thanks guys, e-mailed both of them.

Could you pm me the email address and what you asked them also thanks

Thanks guys, e-mailed both of them.

suave.4u wrote: »

The problem is that I am not able to find any info on the delivery site they mentioned:
weareprocarrier.com

https://tracking.weareprocarrier.com/?tn=DG10018000758

There is no contact number anything..

https://wearedg.com/

Kenny Logins

suave.4u wrote: »

The problem is that I am not able to find any info on the delivery site they mentioned:
weareprocarrier.com

https://tracking.weareprocarrier.com/?tn=DG10018000758

There is no contact number anything..

Contact AnPost. They'll confirm it never arrived.

Agent_47 wrote: »

Same happened me a few months ago. Contact the courier, get them to confirm non delivery. Then send that confirmation to PayPal and they will reopen the case.

The problem is that I am not able to find any info on the delivery site they mentioned:
weareprocarrier.com

https://tracking.weareprocarrier.com/?tn=DG10018000758

There is no contact number anything..

Agent_47

suave.4u wrote: »

Got an e-mail today:
*********************************
We received the case(s) you filed on 13 September 2020
We have reviewed this transaction(s) and are denying your case(s).
The decision was made because we did not receive a response from you with supporting details for the case.
*********************************

I gave them the invoice, payment and all details. Always e-mailed them straightaway. Eglobal central just sent them a reply with teh tracking number that never gets updated.
These paypal guys suck more than eglobal central!
Now what to do next

Same happened me a few months ago. Contact the courier, get them to confirm non delivery. Then send that confirmation to PayPal and they will reopen the case.

Lenny wrote: »

Good information here, you can appeal I think,
Just do a charge back on your credit card, can you confirm if you can still view the info on your claim?
https://www.paypal.com/us/webapps/mpp/security/resolve-disputes

If you do a chargeback after already losing a paypal dispute, you wont get it easily, the paypal decision will be used as reason to reverse the chargeback. Don't understand how they could possibly side with eglobal unless there is some serious miscommunication. Need to point out the multiple ways how the tracking info provided Proves you haven't received anything. No movement from 1st stage, no information on anpost related tracking. Its X amount of days since you ordered and delivery timeframe was advertised as 1 week or whatever when ordering.

Eglobal know how to work the system, they probably acted like tracking proves you got the item and paypal just bought into it. Has anyone successfully received something from eglobal with tracking on 'weareprocarrier.com' ?

Lenny wrote: »

Wtf that crazy, did you send back a final update, even if there was nothing to update on? I did the other day, mine value is for 600euros,whats the value of yours? Have you contacted your credit card yet?

Good information here, you can appeal I think,
Just do a charge back on your credit card, can you confirm if you can still view the info on your claim?
https://www.paypal.com/us/webapps/mpp/security/resolve-disputes

[Deleted User]

ondafly wrote: »

so reading this thread - stay clear of eGlobal ? or just know 6-8 days delivery is a lie, and its more like 4 weeks ?

I have ordered phones off them multiple times, last order was last month. Never had an issue, never been charged import tax and always got the item within about 10 days.

Wtf that crazy, did you send back a final update, even if there was nothing to update on? I did the other day, mine value is for 600euros,whats the value of yours? Have you contacted your credit card yet?

suave.4u wrote: »

Got an e-mail today:
*********************************
We received the case(s) you filed on 13 September 2020
We have reviewed this transaction(s) and are denying your case(s).
The decision was made because we did not receive a response from you with supporting details for the case.
*********************************

I gave them the invoice, payment and all details. Always e-mailed them straightaway. Eglobal central just sent them a reply with teh tracking number that never gets updated.
These paypal guys suck more than eglobal central!
Now what to do next

[Deleted User]

ondafly wrote: »

so reading this thread - stay clear of eGlobal ? or just know 6-8 days delivery is a lie, and its more like 4 weeks ?

I've ordered from them probably 6 or 7 times with no issues at all - always got the stuff in less than 2 weeks.

there's obviously a risk to a certain extent with delays - probably 5% or so - just speculating there on the %.

main problems would be

1. they don't have the item in stock
(no sure if still there but there used to be an indicator on some items something like - "ships in less than 24 hours" - that was apparently a good indicator that stock is there)

2. something goes wrong on shipping. they get stuff into Europe in bulk to avoid VAT - why the prices are cheap... and repost from there - maybe if a shipment is intercepted on the way in then this could ball up things

other alternatives are geekbuying, banggood who increasingly have more items in their European warehouses which should mean that they are in stock there and you get delivery in 10 days max

but the other issue with these chinese sellers is that you won't get as good service when something goes wrong as say Amazon

but people are ordering from there in the first place because they are cheaper than amazon but everyone needs to understand that it's cheaper but in many cases you will be waiting longer and if something goes wrong it's not going to be smooth - there is no free lunch.

Got an e-mail today:
*********************************
We received the case(s) you filed on 13 September 2020
We have reviewed this transaction(s) and are denying your case(s).
The decision was made because we did not receive a response from you with supporting details for the case.
*********************************

I gave them the invoice, payment and all details. Always e-mailed them straightaway. Eglobal central just sent them a reply with teh tracking number that never gets updated.
These paypal guys suck more than eglobal central!
Now what to do next

suave.4u wrote: »

yeah thats what I am thinking. But how long to wait before we hang up on these paypal guys

Mines gone to the 13 now, I have had to give my final response now to the case, tbh I thoepp would be easier than this they have definitely sided with eglobal so far they keep extending it, and they seem to have accepted eglobal response of 'tracking number xxx' which clearly means nothing

Lenny wrote: »

No nothing back, yes my date changed, first it ws 02 Oct, then 26 Sept now its the 6th, its now the 10 oxt
A friend of mine who works in PayPal says we should get our money, he said to keep escalating it
Worst case just try doa charge back on your card if PayPal fails

yeah thats what I am thinking. But how long to wait before we hang up on these paypal guys

suave.4u wrote: »

Did you also raise a dispute? Did you hear anything back?
My resolution date keeps on changing..it was Oct 01st, then went to Oct 6th, later to Oct 08 and now it is Oct 10th.
I am losing hope!

from Oct 10th, it is now Oct 11th:eek:

suave.4u wrote: »

Did you also raise a dispute? Did you hear anything back?
My resolution date keeps on changing..it was Oct 01st, then went to Oct 6th, later to Oct 08 and now it is Oct 10th.
I am losing hope!

No nothing back, yes my date changed, first it ws 02 Oct, then 26 Sept now its the 6th, its now the 10 oxt
A friend of mine who works in PayPal says we should get our money, he said to keep escalating it
Worst case just try doa charge back on your card if PayPal fails

ondafly

so reading this thread - stay clear of eGlobal ? or just know 6-8 days delivery is a lie, and its more like 4 weeks ?

Lenny wrote: »

Yea me too, you put your story first then they have a chance to reply,
Very disappointing, the two of us, package sent the same day, scanned or created shipment 15 seconds apart. I won't buy of them again, I had only. Ordered a phone off them 4 weeks. Previously and I received it after 2 weeks

Did you also raise a dispute? Did you hear anything back?
My resolution date keeps on changing..it was Oct 01st, then went to Oct 6th, later to Oct 08 and now it is Oct 10th.
I am losing hope!

Yea me too, you put your story first then they have a chance to reply,
Very disappointing, the two of us, package sent the same day, scanned or created shipment 15 seconds apart. I won't buy of them again, I had only. Ordered a phone off them 4 weeks. Previously and I received it after 2 weeks

suave.4u wrote: »

Thanks.
It is not possible to update anything further from my end in Resolution centre:
*********************************
What's happening with your case?
We're reviewing the information provided by the seller.

What happens next?
We'll get back to you soon with a decision or reach out to you for more information.
*********************************

Have to wait I guess

spix wrote: »

Tell paypal to look at the 4 stages of tracking on the tracking link. Not even the 1st one is highlighted. This is proof nothing was ever sent as the courier has not even acknowledged receipt, the tracking is just notifying that the seller booked a shipment without any proof they actually send anything.

Thanks.
It is not possible to update anything further from my end in Resolution centre:
*********************************
What's happening with your case?
We're reviewing the information provided by the seller.

What happens next?
We'll get back to you soon with a decision or reach out to you for more information.
*********************************

Have to wait I guess

suave.4u wrote: »

eglobalcentral wrote back to Paypal with the tracking URL (which hasn't changed for the last 1 month).
Paypal is reviewing and will get back by the 28th.

Tell paypal to look at the 4 stages of tracking on the tracking link. Not even the 1st one is highlighted. This is proof nothing was ever sent as the courier has not even acknowledged receipt, the tracking is just notifying that the seller booked a shipment without any proof they actually send anything.