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Child Item

Amazon

notahappycamper

Hi,

The above delivery service was launched on 1 October. Has anyone got a delivery from them yet?

An item I am waiting on shipped yesterday at 4pm and I’m told it will be delivered today by 9pm. However, I’m feeling a little cynical it will be delivered today.

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whiterebel

Putting in the stickied thread for Amazon returns at the top of the page

frozenfrozen

I ordered from Amazon as a "Sold by Amazon" product but there's an issue and Amazon support are trying to get me to contact a company in the UK about the item. Am I right to think it should be amazon and not their supplier dealing with me? I'm 100% sure I didn't buy a fulfilled by Amazon item. "Sold by Amazon EU S.à r.l., Succursale Française" on the receipt.

Going to go through the UK crowd for a fix but has anyone ever had this experience before? In the past it was Amazon who dealt with the issue on Sold By Amazon items

antocann

frozenfrozen wrote: »

I ordered from Amazon as a "Sold by Amazon" product but there's an issue and Amazon support are trying to get me to contact a company in the UK about the item. Am I right to think it should be amazon and not their supplier dealing with me? I'm 100% sure I didn't buy a fulfilled by Amazon item. "Sold by Amazon EU S.à r.l., Succursale Française" on the receipt.

Going to go through the UK crowd for a fix but has anyone ever had this experience before? In the past it was Amazon who dealt with the issue on Sold By Amazon items

Same situation . Bought an item , item broke , amazon replaced , broke again they won't touch it .referred to manufacturer who has there own online store

They won't do anything with it as sold and shipped by amazon . Stating warranty is with amazon .

Discodog

How long, from the time Amazon get the return, do they credit ? How long does it take from Portlaoise to Amazon UK ?

Higgins5473

Discodog wrote: »

How long, from the time Amazon get the return, do they credit ? How long does it take from Portlaoise to Amazon UK ?

very quick in my experience, sometimes even before I posted the item the refund was issued. when it hasn't issued immediately, it has been about 3/4 days.

Discodog

Higgins5473 wrote: »

very quick in my experience, sometimes even before I posted the item the refund was issued. when it hasn't issued immediately, it has been about 3/4 days.

Amazon say that they will issue the refund when then receive the item.

[Deleted User]

Discodog wrote: »

Amazon say that they will issue the refund when then receive the item.

You'll be issued it within an hour of them scanning the item at the PO.
Back on your card in a few days then.

SPDUB

It's possible .

I know that large items delivery direct from the Parcel Hub have been done by An Post as late as 8pm ( though as far as I know not on a Saturday )

Darc19

Edit, I see this is their new delivery service from their consolidation warehouse in rathcoole. (didn't realise it had already opened)

notahappycamper

I got an update and my item will be delivered today (Sunday) by 9PM. You can track it too on a map. It also says it’s 6 stops away and you can also cancel the delivery if you wish or leave delivery instructions i.e. an access code or leave the item in a safe place.

cubatahavana

Was pleasantly surprised yesterday. Got a notification along with a map for tracking the delivery. Got the delivery no problem

notahappycamper

Item delivered just now. Great service delivering on a Sunday. Wonder if this is just temporary while it’s being launched or will be ongoing?

VG31

notahappycamper wrote: »

Item delivered just now. Great service delivering on a Sunday. Wonder if this is just temporary while it’s being launched or will be ongoing?

Are you in Dublin? I'm hoping my orders will be delivered by Amazon Logistics now as An Post are always late recently.

notahappycamper

VG31 wrote: »

Are you in Dublin? I'm hoping my orders will be delivered by Amazon Logistics now as An Post are always late recently.

Yes, I’m in Dublin.

Darc19

VG31 wrote: »

Are you in Dublin? I'm hoping my orders will be delivered by Amazon Logistics now as An Post are always late recently.

You can track the an post parcel in real time from the text notification.

I can see exactly where the delivery van is whenever I get an post delivery. Usually it is within the same 30-45min window every day.

VG31

Darc19 wrote: »

You can track the an post parcel in real time from the text notification.

I can see exactly where the delivery van is whenever I get an post delivery. Usually it is within the same 30-45min window every day.

Really? The link in the text is just for rearranging delivery for me. The delivery times are fairly erratic. Some of the time there's no out for delivery scan.

The only courier I've been able to do this for before was DPD and not recently.

Darc19

VG31 wrote: »

Really? The link in the text is just for rearranging delivery for me. The delivery times are fairly erratic. Some of the time there's no out for delivery scan.

The only courier I've been able to do this for before was DPD and not recently.

My error, it's on the email notification. Click "track my parcel" after clicking on the main link and it gives you the precise location of the van

VG31

Darc19 wrote: »

My error, it's on the email notification. Click "track my parcel" after clicking on the main link and it gives you the precise location of the van

I've never got any email from An Post, just texts.

Darc19

VG31 wrote: »

I've never got any email from An Post, just texts.

The sender has to choose notification type. They can choose both if they want to

ED E

Darc19 wrote: »

My error, it's on the email notification. Click "track my parcel" after clicking on the main link and it gives you the precise location of the van

Since when?

I've never seen this on any AP tracking.

SPDUB

ED E wrote: »

Since when?

I've never seen this on any AP tracking.

I've heard of this a few times in the last few months .

My guess is that they are trialing it on certain packages in various offices .

ED E

Prime user, small item. Ordered Sunday night, dispatched now with AP. Will see if any of the next few go with AL.

VG31

ED E wrote: »

Prime user, small item. Ordered Sunday night, dispatched now with AP. Will see if any of the next few go with AL.

My last order shipped on Sunday night with AP as well.

Davy

Darc19 wrote: »

My error, it's on the email notification. Click "track my parcel" after clicking on the main link and it gives you the precise location of the van

Are you mixing this up with DPD?

They allow to view the van and show the number of stops before getting to you. Viewable online or in the app.

whiterebel

Davy wrote: »

Are you mixing this up with DPD?

They allow to view the van and show the number of stops before getting to you. Viewable online or in the app.

No. I saw it yesterday when I went into AP tracking.

listermint

Prime user. An item on prime is 23 sterling but only gives me 12 quid delivery? Is this new.?

Checked terms on main site and I see this. Is this new ?

Is your order being delivered outside the UK?
The order must be £25 (including local VAT) or above to qualify for FREE Delivery to the Republic of Ireland. If your order qualifies for FREE Delivery, you'll still be charged a delivery fee for any ineligible items in the order.

ED E

listermint wrote: »

Prime user. An item on prime is 23 sterling but only gives me 12 quid delivery? Is this new.?

Checked terms on main site and I see this. Is this new ?

Is your order being delivered outside the UK?
The order must be £25 (including local VAT) or above to qualify for FREE Delivery to the Republic of Ireland. If your order qualifies for FREE Delivery, you'll still be charged a delivery fee for any ineligible items in the order.

Haven't been charged delivery in years. Strange.

Spotted one at Ushers Island today.

Shiny

Just got a call from the driver this morning. 9am on a Sunday! I had received the notifications and just thought, ah grand it's going to An Post. I was wrong and will now have to start paying more attention to Amazon orders!

Darc19

Davy wrote: »

Are you mixing this up with DPD?

They allow to view the van and show the number of stops before getting to you. Viewable online or in the app.

Chatted to my local postie. It's being trialed in some areas and it's connected to their handheld device.

There are some concerns about it by the usual union stalwarts, but the feedback is that people tend to stay in and wait for the parcel so less non-delivery.
He expects it to be rolled out to all drivers soon once union is happy that the data won't be used for anything else

[Deleted User]

My third Amazon delivery in a row to be delivered by Amazon Logistics. Was due this Wednesday but is out for delivery this morning.
One of the items was shipped from Italy too. Much quicker than AP so far.

And....delivered. Delivery chap was wearing an Amazon work shirt too.