Caranica wrote: » Never book Ryanair through a travel agent!
Rock Steady Edy wrote: » Can anyone tell me if I have a case here? Basically, booked Aer Lingus flights for Paddy's weekend (13 -16) March to the UK for 3 people. Decided not to travel due to Cononavirus and the fact that the UK didn't seem to have a grip on the situation. Received an email from AL one minute after the outbound flight was scheduled to depart saying I could change the flights. When I got home, their website indicated that the ability to change flights had been available for a week. This was incredibly annoying. I logged a complaint on 17 March to say that if they had communicated with me when they changed the policy I could have changed the flights. About a week later I was sent a reply saying I could apply for a voucher, which I did. I chased that about 2 weeks later and told to be patient and that it would be processed. I chased it up again on 19 August and told that in fact that I would not be getting a voucher as the flight was before a particular date in March, but I could accept a refund of taxes less an administration fee (this would effectively amount to a refund of €0). I replied pointing out again that if they had communicated with me when they changed their policy I could have changed my flights. Today I received the same response that they will only refund the taxes less administration fee and to respond to them if I would like to accept it. They ignored my point about lack of communication. My credit card company say it is too late to accept a claim as it is after 4 months - I pointed out I was waiting for a reply from AL. Amount lost is €135, so not huge, but to my mind AL's non-communication caused it. Do I have a case and who should I take it up with?
skinny90 wrote: » had a similar experience with E-dreams, got nowhere with their customer service. Once they had an email saying they couldnt refund i spoke with my bank who issued a charge back within 3-4 days. Its the only way you will get a refund
Noodles81 wrote: » Got my money back from Ryanair, very pleased. Toyed with getting chargeback back in June but decided to wait. Fair enough after I refused the vouchers again 2 weeks ago the money was back in my account.
Roddy23 wrote: » Quick question can you reject previously requested Aer Lingus flight vouchers (flights were cancelled back in April) and now go about claiming a refund? How would be best to proceed? Chargeback or is there an official voucher rejection form for Aer Lingus one can fill out?
km79 wrote: » Did you get an email around that time saying your “ticket was closed “ I’m hoping mine will be here by next week too
pc7 wrote: » Can I ask what bank and card that was, I'm currently waiting since early June on one from AIB (for Ryanair)
goingnowhere wrote: » Nope, If you requested a voucher you did so because 1. The flight was not cancelled but didn't want to travel 2. You opted for the 10% voucher instead of cash if the flight was cancelled. In both cases you waived your right to a cash refund
skinny90 wrote: » Boi we got just under the grand we paid back, I’ve used aib in the past and they were good. You do need to keep following up with them if you fail to hear back
km79 wrote: » Good lord almighty Got the voucher again Losing the will to live with this ****e
Noodles81 wrote: » Did you scroll down to the end of that email where it said I want a cash refund instead or something to that effect? ( I'm sure you did but just checking) After I clicked on it, it gave me a confirmation again of a refund which I screengrabbed just in case I needed it later. I then got the email I showed you a few days later. Maybe they are paying the smaller amounts first and really pushing the vouchers for the larger amounts. I hope you get it soon.
pc7 wrote: » Praise be to the giant spaghetti monster in the sky, just received the 'we will process your refund in 5-7 days' let this be my last dealing with RA ever!
pc7 wrote: » KM79 I also wonder is it the value, mine is for almost 1k, or where those cancelled early (May) just the unlucky batch. Hope you get sorted.
