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Child Item

Virgin 1Gb now available.

loyatemu

https://www.irishtimes.com/business/technology/virgin-makes-gigabit-internet-available-across-its-service-1.4334185

TBH I don't see the point of 1Gb for domestic users, 500Mb should be sufficient for 99.9% of subscribers (I downgraded to 250Mb and didn't notice any difference). But anyway, it's now (or shortly) available to VM subscribers.

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Thor

Yeah I'm doing self install as well.

The originally asked If I wanted an tech to install it.

Self install is too easy, unless you want a new cable installed.

robbie_63

That's what I assumed it would just be a new box and away you go,

I didn't think anything else was needed cabling wise,

Will try and contact them tomorrow and see what they need to do

FaganJr

TobinIT wrote:

I'm already on the 500mb Package,

TobinIT wrote:

Anyone know why an engineer would need to call out to do the upgrade?

I just got a tidy box and instructions, had the main box and mini box set up in 20-30 mins, most of that time was the box updating itself

Had the 500mb setup also.

Deffo no need for an engineer

robbie_63

I placed the upgrade order online on the 21st and got an order confirmation straight away,

Got an email the next day with a scheduled installation date of the 1st Sept,

Anyone know why an engineer would need to call out to do the upgrade?

I'm already on the 500mb Package,

allanroche

Thor wrote: »

Yeah me neither, he did say I would get confirmation within 48 hours.

If memory serves, I normally get the confirmation in the evening on the same day .here's hoping that is the case.

Let me know if you get any confirmation.

Got an email saying “We’re sorry to hear you wish to cancel some of your Virgin Media service.” Let’s hope that’s a positive!

DecTenToo

Same here. Ordered Thursday and contacted them today. Order's are being processed but I've yet to get the normal email confirmation. It'll turn up eventually.

Thor

allanroche wrote: »

This happened to me too, I spent 4hrs waiting on the chat to get it sorted. Supposedly it was fixed today, but still no confirmation email or message from nightline so who knows!

Yeah me neither, he did say I would get confirmation within 48 hours.

If memory serves, I normally get the confirmation in the evening on the same day .here's hoping that is the case.

Let me know if you get any confirmation.

allanroche

Thor wrote: »

Sadly my order was never put through for some reason, even though it was done over the phone.

Just off the phone, it's put through now, so hopefully will have new modem soon.

This happened to me too, I spent 4hrs waiting on the chat to get it sorted. Supposedly it was fixed today, but still no confirmation email or message from nightline so who knows!

Thor

Sadly my order was never put through for some reason, even though it was done over the phone.

Just off the phone, it's put through now, so hopefully will have new modem soon.

Tempora wrote: »

There are a number of Hitron modems out there, it's true that yes the residential "business" service uses a Hitron Puma 6 modem however that modem is NOT DOCSIS 3.1 capable so would not be suitable for delivering reliable 1Gbps service, so I highly doubt that is the modem they're using. The sales guys do know the underlying brand of the modems, so I imagine this new 1Gbps DOCSIS 3.1 modem is simply a Hitron rebrand with a Puma 7.

Hitron do make a variety of DOCSIS3.1 modems, though I'm not sure if they are using these for business customers or not on the 1Gig service. At least some of the Hitron DOCSIS 3.1 modems use Puma 6.

It will be interesting to see what you end up with, let us know.

Rattlehead_ie

Tempora wrote: »

Either way I will be receiving the new modem tomorrow (well it's by Niteline so I guess it'll arrive some time between tomorrow and the heat death of the universe)

Was meant to be getting mine between 12-2pm today. *Looks at watch*:rolleyes:

Tempora

I'm paying €99/month on the new contract, it's the Virgin Full House package.

There are a number of Hitron modems out there, it's true that yes the residential "business" service uses a Hitron Puma 6 modem however that modem is NOT DOCSIS 3.1 capable so would not be suitable for delivering reliable 1Gbps service, so I highly doubt that is the modem they're using. The sales guys do know the underlying brand of the modems, so I imagine this new 1Gbps DOCSIS 3.1 modem is simply a Hitron rebrand with a Puma 7.

Either way I will be receiving the new modem tomorrow (well it's by Niteline so I guess it'll arrive some time between tomorrow and the heat death of the universe) and I'll post whatever info I can get.

My current modem has no DSLite support (EPC3925) so I am curious if activating the new modem will enable DSLite and I'll have to ring them up and get it disabled or if it'll stick with the current IPv4-only setup.

FaganJr

Anyone have the new modem up and running?

Tempora wrote: »

We rang today and got an upgrade to the 500Mbps package and the sales guy was happy to include the new DOCSIS 3.1 modem with that. He seemed a little confused by which modem was which and stuff but confirmed that it was a "Hitron DOCSIS 3.1" modem and that it was black and being used for the Gigabit service. They don't appear to be calling it the SuperHub 4 here in Ireland.

I think the Hitron is a different modem to the Superhub 4. The Hitron is what they give to business customers AFAIK:

https://www.virginmediabusiness.co.uk/help-and-advice/products-and-services/hitron-router-guide/

Unfortunately it looks like the Hitron still has a Puma 6 chipset.

Gonzo wrote: »

The only reason for going for 1000 is double the upload.

Not even that, unfortunately the 1gig looks to have the same 50Mb/s upload speed as the 500 product!

irishgeo

PixelTrawler wrote: »

Does VM still use dslite? If I upgrade from my current pack (I'm on a very old 120meg line that I never bothered upgrading yet).
I've never been on dslite, its a really old account that predates their usage of it) will I end up on dslite by default?

I know the boards VM forum is gone but is it still the case if you need an ip4 to bridge and to connect to work VPNs you just contact support and they move you onto one?

They still use it and it's much easier to change now as it's not compatible with a lot of systems needed to work from home.

PixelTrawler

Does VM still use dslite? If I upgrade from my current pack (I'm on a very old 120meg line that I never bothered upgrading yet).
I've never been on dslite, its a really old account that predates their usage of it) will I end up on dslite by default?

I know the boards VM forum is gone but is it still the case if you need an ip4 to bridge and to connect to work VPNs you just contact support and they move you onto one?

PaulKK

Sam the Sham wrote: »

I see that, along with the rollout of the 1Gb service, the 500Mbs has become the middle tier and the 360Mbs has disappeared.

I'm on the 360Mbs now. Is this one of those things where I can expect an automatic upgrade to 500Mbs? Or will I have to wait for my contract to be up?

I'm also on 360 + TV at 102 per month.

It would be cheaper for me to pick the 500 package by a few euro a month.

However, I regularly run speed tests at home, I have Cat 5e and a gigabit switch, and I've regularly seen 480+ results and a few occasions over 900 and 1Gbps.

I think in my case at least I have been bumped to 500.

Trying to work out the best option at the moment. 102 is steep, but even the 500 broadband on its own doesn't offer much saving, I intend to use IPTV as my only TV solution but for 15 odd a month it's nice to have the features of the horizon box.

ED E

circadian wrote: »

Yeah, ping times aren't remotely important to me anymore. Anything 90ms or less is decent, I was on 14ms on Halo MCC on pc last night. Mental to think that's where we're at with ping times.

I thought there was no way to show it on MCC?

[Deleted User]

Gonzo wrote: »

Unfortunately I am now well past the age where a ping of 10 compared to 30 could make a difference with the right setup. Back in the day when I was in my twenties playing Counterstrike or Quake 2 I would've given anything to have the pings we enjoy today. I originally got ISDN to get around the high ping and that did a great job until Quake 3 came along which really required the extra bandwidth from a 512k ADSL connection to get rid of the lag spikes on busy servers associated with dial up in that game. Dial Up Dempsey of course crushed any hopes or dreams of broadband back then and it wasn't until 2002 that ADSL became a reality and by then console online gaming was starting to become the bigger scene.

Also got ISDN back then and crushed it on the first UT and Quake. I'm also too old to notice any more. I've been wondering if buying a 4k 60hz monitor was a bad idea against a higher refresh rate monitor at 1440p or similar. I doubt I'd notice the difference in refresh but the high resolution definitely helps with seeing things moving in the distance. My monitor does have a 1ms response and vsync so not all bad.

Yeah, ping times aren't remotely important to me anymore. Anything 90ms or less is decent, I was on 14ms on Halo MCC on pc last night. Mental to think that's where we're at with ping times.

micks_address

Gonzo wrote: »

yep 1000 costs more than 500. The only reason for going for 1000 is double the upload. Most people on 1000 get between 650 and 800 so that extra download won't make any difference over 500. If you can get FTTH you can get all speeds between 150 and 1000.

No point so. Getting 490mb on speed tests so doubt is notice a difference

Gonzo

micks_address wrote: »

If you are on 500mb do you have to pay more for 1tb? Is it available in all places that have 500mb?

yep 1000 costs more than 500. The only reason for going for 1000 is double the upload. Most people on 1000 get between 650 and 800 so that extra download won't make any difference over 500. If you can get FTTH you can get all speeds between 150 and 1000.

micks_address

If you are on 500mb do you have to pay more for 1tb? Is it available in all places that have 500mb?

Gonzo

ED E wrote: »

If you think you're losing because of 10ms delta Im afraid Ive news for you, you're just ****.

Most gamers are still on 60hz panels (yes, I know not all), thats a 17ms frame time before input lag on the panel or any other delays in the pipeline.

Lag is a handy excuse, I use it too

Unfortunately I am now well past the age where a ping of 10 compared to 30 could make a difference with the right setup. Back in the day when I was in my twenties playing Counterstrike or Quake 2 I would've given anything to have the pings we enjoy today. I originally got ISDN to get around the high ping and that did a great job until Quake 3 came along which really required the extra bandwidth from a 512k ADSL connection to get rid of the lag spikes on busy servers associated with dial up in that game. Dial Up Dempsey of course crushed any hopes or dreams of broadband back then and it wasn't until 2002 that ADSL became a reality and by then console online gaming was starting to become the bigger scene.

Rattlehead_ie

ED E wrote: »

When you get it please post the model number supplied.

Ill take a few pics and run down on the GUI, if there are many if any changes when I get the modem tomorrow.

ED E

Gonzo wrote: »

That's grand probably for 90% of customers but for first person shooter online gamers the ping times on FTTH is significantly better. With Eir the Irish server returns 2ms and the UK one 13ms.

I still remember the NTL/UPC days better pings, UK pings back then would be around 16 or 17. Either Virgin have changed the routing or done something else to increase the ping time.

If you think you're losing because of 10ms delta Im afraid Ive news for you, you're just ****.

Most gamers are still on 60hz panels (yes, I know not all), thats a 17ms frame time before input lag on the panel or any other delays in the pipeline.

Lag is a handy excuse, I use it too

irishgeo

Does the new modem allow you to edit the DNS?

Tempora

Mister Gooey wrote: »

Do you mind me asking how much are you going to pay for the 500mb broadband? I'm thinking of upgrading to 500mb as well.

Will check what I agreed to and post later. We also do TV/home phone so that's gonna push the price up obviously.

Mister Gooey

Tempora wrote: »

Yes 12 months. Highly doubt I'll be seeing SIRO/OpenEir running to my house within the next year so no reason not to sign.

Do you mind me asking how much are you going to pay for the 500mb broadband? I'm thinking of upgrading to 500mb as well.

Tempora

CoBo55 wrote: »

Are you on a new contract?

Yes 12 months. Highly doubt I'll be seeing SIRO/OpenEir running to my house within the next year so no reason not to sign.

CoBo55

Tempora wrote: »

The key it appears is to talk to sales, not technical support.

We rang today and got an upgrade to the 500Mbps package and the sales guy was happy to include the new DOCSIS 3.1 modem with that. He seemed a little confused by which modem was which and stuff but confirmed that it was a "Hitron DOCSIS 3.1" modem and that it was black and being used for the Gigabit service. They don't appear to be calling it the SuperHub 4 here in Ireland.

Will be delivered by Nightline and I'll report back with how the setup process goes. I imagine I'll have to ring back and ask for things like disabling IPv6 tunneling to get bridge mode, etc.

Are you on a new contract?