donas wrote: » Hi Dave, Thanks for the contact details for Philips. Everything worked out fine in the end. I'm listening to the internet radio now. It took some perseverance to get my points across to Philips, but once they seemed to take them on board they emailed me a set of instructions that worked out fine. So thanks for taking the time, Donas.
Nastyswap wrote: » donas wrote: » Hi Dave, Thanks for the contact details for Philips. Everything worked out fine in the end. I'm listening to the internet radio now. It took some perseverance to get my points across to Philips, but once they seemed to take them on board they emailed me a set of instructions that worked out fine. So thanks for taking the time, Donas. I have the same issue with my NP1100 (Software version: 5.4.30.76) and is very intrested how you did to fix this issue? Philips supportpage for the NP1100 tells me to download the file [font=centrale_sans, tahoma, arial, helvetica, sans-serif]Software Upgrade [/font][font=centrale_sans, tahoma, arial, helvetica, sans-serif]version:Ver5.4.30.76, zip file , 65.6 kB, published 27 August 2009 [/font] but all there is in that zip-archive is an PDF-file giving instructions for how to update the NP1100 using philips servers. There is no binary file that can be uploaded to the unit using a ethernet cable. Hope someone have a solution.
Richersounds.ie: DavidS wrote: » Nastyswap wrote: » donas wrote: » Hi Dave, Thanks for the contact details for Philips. Everything worked out fine in the end. I'm listening to the internet radio now. It took some perseverance to get my points across to Philips, but once they seemed to take them on board they emailed me a set of instructions that worked out fine. So thanks for taking the time, Donas. I have the same issue with my NP1100 (Software version: 5.4.30.76) and is very intrested how you did to fix this issue? Philips supportpage for the NP1100 tells me to download the file [font=centrale_sans, tahoma, arial, helvetica, sans-serif]Software Upgrade [/font][font=centrale_sans, tahoma, arial, helvetica, sans-serif]version:Ver5.4.30.76, zip file , 65.6 kB, published 27 August 2009 [/font] but all there is in that zip-archive is an PDF-file giving instructions for how to update the NP1100 using philips servers. There is no binary file that can be uploaded to the unit using a ethernet cable. Hope someone have a solution. Hi donas, Thanks for the post! Unfortunately the instructions are not something I would have to hand as the original thread is from before my time working here! If you give Philips support a ring though they may be able to help you with your issue! If you give Philips Ireland a call on 01 5245448 Let me know how you get on! Kind regards David.
Nastyswap wrote: » Richersounds.ie: DavidS wrote: » Nastyswap wrote: » donas wrote: » Hi Dave, Thanks for the contact details for Philips. Everything worked out fine in the end. I'm listening to the internet radio now. It took some perseverance to get my points across to Philips, but once they seemed to take them on board they emailed me a set of instructions that worked out fine. So thanks for taking the time, Donas. I have the same issue with my NP1100 (Software version: 5.4.30.76) and is very intrested how you did to fix this issue? Philips supportpage for the NP1100 tells me to download the file [font=centrale_sans, tahoma, arial, helvetica, sans-serif]Software Upgrade [/font][font=centrale_sans, tahoma, arial, helvetica, sans-serif]version:Ver5.4.30.76, zip file , 65.6 kB, published 27 August 2009 [/font] but all there is in that zip-archive is an PDF-file giving instructions for how to update the NP1100 using philips servers. There is no binary file that can be uploaded to the unit using a ethernet cable. Hope someone have a solution. Hi donas, Thanks for the post! Unfortunately the instructions are not something I would have to hand as the original thread is from before my time working here! If you give Philips support a ring though they may be able to help you with your issue! If you give Philips Ireland a call on 01 5245448 Let me know how you get on! Kind regards David. I have a +10 email-thread going on with Philips support, but everyone of them is suggesting that I should download the software-upgrade from the official NP1100-site. And I have time after time tried to tell them that there is NO binaryfile in the zip-archive. There is only a PDF-document with instructions how to update the software from the NP1100 menus. They have confirmed that the streamiumservers still is online and that the NP1100 should be working. When I ask for a firmware-upgrade-file to upload to the NP1100 webb-based interface using a ethernetcable I time after time is told to go to the official NP1100-site. It's all a big catch22 When i tell them that there is ONLY a pdf-file in the official firmware-update, they advice me to contact microsoft because my computer blocks the file. But there IS NO FILE that being blocked it's just that PDF-file. Reading here that donas got this sorted out, made me hope that he would see this thread and tell what he did to get the internet radio working. Best regards Nastyswap
donas wrote: » Nastyswap wrote: » donas wrote: » Hi Dave, Thanks for the contact details for Philips. Everything worked out fine in the end. I'm listening to the internet radio now. It took some perseverance to get my points across to Philips, but once they seemed to take them on board they emailed me a set of instructions that worked out fine. So thanks for taking the time, Donas. I have the same issue with my NP1100 (Software version: 5.4.30.76) and is very intrested how you did to fix this issue? Philips supportpage for the NP1100 tells me to download the file [font=centrale_sans, tahoma, arial, helvetica, sans-serif]Software Upgrade [/font][font=centrale_sans, tahoma, arial, helvetica, sans-serif]version:Ver5.4.30.76, zip file , 65.6 kB, published 27 August 2009 [/font] but all there is in that zip-archive is an PDF-file giving instructions for how to update the NP1100 using philips servers. There is no binary file that can be uploaded to the unit using a ethernet cable. Hope someone have a solution. Hi Nastyswap, I'm out of action at present due to a bug/infection. If you don't mind waiting a few days, I can check if I have anything of use to you when I get back on my feet. Regards, Donas.
greasepalm wrote: » If i could add something as having issues with updating other items has your router got a blocking on that device to not let it connect to the internet as sometimes simple things can get over looked. Forgot to ask if you tried updating from a different place/house.
donas wrote: » Hi Nastyswap, I went back to check what I had downloaded when I had a problem. I was only supplied (and needed) the pdf instructions. If you don't use the NP1100 for a long while, it loses its connection. This is what I did to get it working. My own NP1100 needed "refreshing", so I repeated what folllows on my own unit last night. Make sure you have a fully working connection from the NP1100 to your router. You can configure this via the NP1100 for wired or wireless via the unit's "Settings" menu. Follow the instructions in the PDF about updating the software on the NP1100 by navigating its menus. If all goes well you should reach a message "Update is available. Do you want to update your device now?". Just click on this and the update will begin. When I tried this last night, I didn't immediately get the message above. Instead I got a message like "Server not available at the moment, try again later". At this point I did nothing. I just left the NP1100 alone. When I came back later the NP1100 had downloaded the software and updated itself and radio channels were available. Unfortunately this morning when I retried I got an "Internet server is not available" message. This would seem to point towards a problem at the Philips server end, since I was able to get on last night. Sorry I couldn't be of any more help than this. Regards, Donas.
greasepalm wrote: » My take on what you said is you are trying to connect to server for an update and cannot connect but box is on latest firmware? I have a roberts istream which needs an internet connection to source the channels via lan cable or wifi. Does your box show a working/connected ip address i wonder thinking maybe not. Can you scan your network on pc to see whats connected as it should show your box.
Richersounds.ie: Kenny wrote: » Hey Nastyswap. You should drop the Philips tech team an email to see if Philips might have dropped the support for internet radio on the product. Hope you enjoying your NEW kit
Nastyswap wrote: » Richersounds.ie: Kenny wrote: » Hey Nastyswap. You should drop the Philips tech team an email to see if Philips might have dropped the support for internet radio on the product. Hope you enjoying your NEW kit Hello Kenny I have contacted the support in Sweden and they say that the NP1100 should work. /Nastyswap
Richersounds.ie: DavidS wrote: » Nastyswap wrote: » Richersounds.ie: Kenny wrote: » Hey Nastyswap. You should drop the Philips tech team an email to see if Philips might have dropped the support for internet radio on the product. Hope you enjoying your NEW kit Hello Kenny I have contacted the support in Sweden and they say that the NP1100 should work. /Nastyswap Hey NastySwap. It is possible that has went faulty. Kenny.
donas wrote: » Richersounds.ie: DavidS wrote: » Nastyswap wrote: » Richersounds.ie: Kenny wrote: » Hey Nastyswap. You should drop the Philips tech team an email to see if Philips might have dropped the support for internet radio on the product. Hope you enjoying your NEW kit Hello Kenny I have contacted the support in Sweden and they say that the NP1100 should work. /Nastyswap Hey NastySwap. It is possible that has went faulty. Kenny. Hi all, I've been briefly checking the NP1100 each evening. Usually no joy, but last night it was working again and is still working now. So it might be worth your while rechecking your own NP1100. (You might have to run the update software option first). I made no change to any settings to get it to work. Regards, Donas.
