Non solum non ambulabit wrote: » Ryanair CEO on Newstalk this morning said they had processed 50% of the cash refunds. He said they had finished March and we're now working on April. My experience is that March is not complete.
US2 wrote: » how long did you have to wait since applying for refund? My flight was cancelled and I asked for a refund on 14th of May. Was told it would take 20 working days. Still nothing
jasonb wrote: » Yeah, am pretty certain I'd 'normally' be entitled to a refund with a 24 hour change, just like I'd 'normally' be entitled to a refund with a flight being cancelled. But Air Canada's stance seems to be 'this is all due to Covid-19, so no refunds, only vouchers'. I'm not expecting any progress with Air Canada for my refund, chargeback or travel insurance are my best bets I think.
gerard2210 wrote: » Check the T+C for the airline, usually if the flight time is changed by more than a few hours, you can cancel and get a refund. With Ryanair it's 2 or 3 hours something like that. Might be the get out you're looking for. I just had a look at aer lingus and their policy allows you cancel and get a refund if the flight time changes by more then 2 hours.
jasonb wrote: » A little bit of a positive step for me. I got in touch with PTSB and they were very helpful, and said I'll be able to apply for chargeback. When I told them that I'd been told by PTSB a couple of months ago that they didn't do chargeback on flights, they explained that a few months ago they halted chargebacks until they knew what was going on with the whole situation, but now they're definitely doing them. I don't know how true that all is, but at least they're happy to kick one off for me. The only issue is my return flight still hasn't been cancelled yet! It was meant to be this coming Monday. It was changed from a direct flight to a stopover in Toronto, then that was changed to be 15 minutes earlier, and most recently it was changed to be 24 hours earlier. Anyhow, it's still not cancelled. I'm hoping they will cancel it in the next few days, and hoping they're not going down the 'but the flight was there and you never turned up' route. PTSB advised me to wait to see what they do with that flight, and then they'll kick off the chargeback process, either for not supplying a service if they cancel both flights, or for not providing the service as described if they only cancel one and move the other one around. It's only a few more days, so I'm happy to wait to see what happens.
Lex Luthor wrote: » I'm working off a similar timeframe as yourself, got notification on 16th May that flights were cancelled with RA, applied on the 17th May Obviously the 20 working days for processing and 5-7 for it hitting the bank account has elapsed so I have now entered my phase 2 and sent in a chargeback to AIB and also filed a complaint through flightrights I'm not expecting really anything until mid to late Aug at the earliest, if it comes in I'll post up here I suppose anyone thats got refunds and has applied through various channels do you actually know which channel was successful?
T-Bird wrote: » Got refund from Ryanair this morning. Maybe best thing is to sit and wait after rejecting the voucher.
josip wrote: » I don't think PTSB can deny you chargeback for flights. Ask them to point out where it's written in their Terms and Conditions (the version that you signed up to) that flights are excluded.
jasonb wrote: » Thanks for your reply! I've already tried Chargeback and PTSB told me they're not doing that for flights. I had found that PDF on their website and sent it to Air Canada. This is the response I got... 'We realize you may disagree and view this approach as inconsistent with EU 261 Regulations. However, as a Canadian carrier, we cannot be required to follow a legal regime that is in exact contradiction with its own national laws, following fundamental principles of international air law.' They also said that as my tickets are 'non-refundable' that even if I was entitled to a refund, it would only be of the taxes. I told them my understanding of 'non-refundable' was that if *I* cancelled the flights I wouldn't get a refund, but if they cancelled them I was entitled to one. They didn't address that point in their email so I don't know if my understanding is right or not. Either way, Air Canada are only offering a voucher, and chargeback isn't available to me. Is my only option my travel insurance then?
jasonb wrote: » So we were meant to travel to Canada, flying last week and returning next week. We booked the flights online with Air Canada. Got an email months ago saying our flight over was cancelled. They're offering vouchers, but resisting all of my attempts to insist on a refund. They say the EU laws don't apply to them and they're following the Canadian Govt. guidelines. The return flight still hasn't been cancelled. It was changed from Vancouver - Dublin to Vancouver - Toronto - Dublin, and then the time was changed by 15 minutes and then changed by 1 day, and that's its current status. I got in touch with my Travel Insurance company but so far all I'm getting is 'we're very busy'. I got in touch with PSTB, whose Credit Card we used for the tickets, and I was told they don't do charge backs on flights. What are my options here? Are Air Canada right that EU law doesn't apply? Are the sites like flightrights.ie etc. any use to me, or are they only for Irish based airlines? I just want our money back, but can't seem to find the right starting point. Thanks in advance...
SoundOfSilence wrote: » Yeah I booked my flights in february. I attempted to change flights but it's around €30 per person per flight and i can only change them up to October 2020... nothing is guaranteed for the next few months. My only hope is a voucher which is looking unlikely. Think i might have to let this one slide. 1-0 Ryanair
jonnny68 wrote: » you mean July 6th surely :pac::D
Lex Luthor wrote: » My flights were due to go on Jun 6th, to be honest I'm not expecting anything until at least middle to end of August at the earliest I'd only buy bitcoin any with it if I got it now :-)
limabromac wrote: » I received an email from flightrights yesterday asking me to submit information to them... I originally uploaded this info on the 22nd April.. I sent them an email to say that I received my money back through chargeback... very disappointing service provided from flightrights... I know they are busy but if they can't uphold the law that they govern then how is a consumer supposed to feel protected... Dear I refer to your online complaint submission received 22 April 2020. In order to process your complaint, we require the following: - A complete Booking Confirmation (Including Itinerary, Passenger List and Payment Confirmation) - Copies of complaint made with the air carrier in relation to this case – Please note, we require a written complaint to be made with the airline before escalating to the Commission - The cancellation notice received If we do not receive these documents within two weeks of the date of this email the Commission will no longer process the claim and will treat it as closed. If you have already received your refund, kindly respond to this email confirming receipt of payment and we will amend our records accordingly. I await your response.
Ginger83 wrote: » I am waiting on an Aerlingus voucher since April, fed up waiting. Could i do a chargeback?
SoundOfSilence wrote: » Hey all, just wondering is anyone elses flights due to leave this week? I'm supposed to be going to Berlin with Ryanair however from what i can see, the flight is still going ahead. The information seems vague online. From government sites, the advice is to avoid unnecessary flights, this isn;t to say that flights are or should be cancelled. Ryanair are obviously pushing ahead. They'd rather send an empty plane to destinations as opposed to giving people their money back. No surprises there I guess. Has anyone managed to get a voucher in this instance?
