Cyrus wrote: » That’s fine public services don’t need to make a profit they have a benefactor and it’s not their remit ....
Cyrus wrote: » You think the revenue is an example of a well run and efficient organisation?
Jaziel Unkempt Photographer wrote: » In normal day to day work so what if it takes 3 hours to get the info, Id have 10 others things to be working on in the mean time while waiting for the info back.
Jaziel Unkempt Photographer wrote: » Doesn't sound like a great place to work though, I certainly couldn't hack such a strict regime when I'm used to so much flexibility all my working life.
salonfire wrote: » PhilOssophy makes a valid case for this scenario and I agree. If people treat WFH as coming and going as everyone pleases, how can it possibly work. In his scenario, what if PhilOssophy stepped away for an hour while his colleague was? Then the CFO has to wait two hours. If the CFO happened to go away just as the data was gathered, it could be three hours before he looks at it. A three hour delay for something that could be retrieved in a few minutes if people were at their desks like they are supposed to is acceptable ?
Cyrus wrote: » i have worked in a lots of companies, large multinationals with 1000s of employees, large semi states with 1000s of employees, big accountancy firms, small plcs etc etc. We get things done more quickly than anywhere else, if we want to go into a new jurisdiction we do it in weeks, some of the other places i worked in would take years. We dont necessarily do it right and we encounter problems along the way and afterwards, but to do it properly would require more people, more functions, more specific skillsets. And it doesnt appear to be an impediment to making money. and what else is anyone in business for.
limnam wrote: » You don't have much experience with revenue then
Cyrus wrote: » Most wouldn’t hold them up as well run organisations either , hse being one prime example
ELM327 wrote: » They didnt (amazon etc) make profits for years. Were they a failure under your logic?
beauf wrote: » I was referring also to public sector organisations. The police, charities, hospitals, grant authorities, etc. There are people not motivated by profit. Even in a company a department might not be revenue generating. How do they measure success. That aside even if you generate a profit. It might have been achieved at some terrible cost, not always financial. Sweat shops etc. Slave trade, criminality. The main point is just because something works out doesn't mean it the right way, or the optimum way to do it. Not that everyone cares.
Cyrus wrote: » they may never generate profit, lots of tech companies in that category down the years, when everyone ultimately realises the music has stopped (wework for example) are the previously identified metrics of success still valid or were they only valid when people assumed profits were to come
Cyrus wrote: » both amazon and netflix make money now though, if they never made money they would eventually cease to exist, so are they still considered a success under that logic? id argue not. anyway thats a digression, history is generally kind to the victor. Wouldnt tesla fall into the category of company thats very badly run and lurches from one crisis to the next with a founder / ceo who would be the exact opposite most of you would like to work for? im not sure tesla exists in 10 years time
ELM327 wrote: » Look at Amazon for instance. Or Netflix. Loss making for years Same as tesla.
beauf wrote: » There are lot of organisations which don't generate a profit. Even those that do they might be some years before they do generate a profit. So it's logical that there have to be other types of metric of success.
beauf wrote: » Kinda defeats the purpose of industry wide statistics on it then doesn't it.
Cyrus wrote: » curious to hear what your other measures of success are?
storker wrote: » True but I wouldn't just put that down to the restrictions. ...
storker wrote: » True but I wouldn't just put that down to the restrictions. There's low pay for a start, and a workforce that tends to be quite young and will move on to something else quickly enough. I might be biased, though be cause it was 20 years ago and the centre I worked in was quite well-run.
beauf wrote: » There's a flip side to that....
seamus wrote: » Many very profitable companies are poorly run. Profits are really only one measure of success. Many very profitable companies also go to the wall when times get difficult. Or they get really quickly beaten in their core market by a new competitor, because they cannot get their sh1t together quick enough to adapt. There are people in all companies who pull of heroics. Who deal with interruptions and still get their work done. That doesn't mean the company is doing OK. Heroes burn out very quickly, they move to a new company. Eventually all your heroes will be gone It's a sentiment that one person cannot implement on their own. Otherwise they become the jobsworth who refuses to step when it's necessary. But as a company attitude; as a goal to strive for - "do not make your poor planning someone else's emergency" - it's the kind of thing that can make a work environment great. Rather than being dragged off your nromal work and having orders barked at you because of an emergency, instead the instigator is contrite for their failure, appreciative of your fast help, and as a result will make efforts to prevent this emergency occurring in future.
Augeo wrote: » It sounds like many folk work in places where a call centre esque culture is both present and seemingly bought into by the employees. Mental.
Cyrus wrote: » sounds exactly like my company, we made a 9 figure profit last year, not a bad problem to have it seems
Lumen wrote: » Much as I sympathise and to some extent agree, in my experience the kind of people who would elevate that sentiment to a wall plaque are a right pain in the hole to deal with.
storker wrote: » I did once - in a call centre. It wasn't that bad, since the restrictions make sense in such an environment. In many other environments, of course, they wouldn't.
storker wrote: » I did one - in a call centre. It wasn't that bad, since the restrictions make sense in such an environment. In many other environments, of course, they wouldn't.
Contact centers also have some of the highest turnover rates in the industry, ranging between 30-45%, more than double the average for all other occupations. And the average call center agent lifespan is just two years.