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Helly Hansen - Any orders Processed

JustMac

There was a recent thread on here with a discount code for Helly Hansen but it was removed as it wasn't for the general public. Just wondering if anyone has had their orders processed? I got an order in but it has remained in a 'processing' state ever since. The amount appears in my online banking as a 'pending transaction' but hasn't changed either. Anybody else see any progress towards getting their order?

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E mac

downtheroad wrote: »

Nice. How many items had you ordered? And had the payment been returned to your account?

I ordered 3 items, and the pending payment in my bank account was returned to me last night. Hoping the order will go through still.

Just the one item. A jacket for €140 discounted to €56. If I'd more time I'd have prob gone a bit 'quare' buying anything and everything

SteM

Has anyone received an order with more than one item in it?

Ricey3509

SteM wrote: »

Has anyone received an order with more than one item in it?

Just got notification that my order with 3 items has just shipped ðŸ‘

JustMac

irish_major wrote: »

Just off the phone to them & there is a delay in shipping due to the volume of orders they received using the discount code (it was much more succesful than anticipated he said ).

He said the card will be charged again when the products will be shipped and he said they are expecting to clear their backlog completely this week, maybe even today. So looking good.

Just when I had completely given up. 5 items in my order. Fingers Crossed.

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pajoguy

Pending transaction disappearred from account. No contact from them. I wont be getting my order id say.

rob316

I don't know how your card can be charged again without you knowing.

BullBauld

Got 2 separate deliveries last Friday only a few days after ordering.

Delighted with it.

Rowley Birkin QC

Did anyone who received a dispatch notification and recharge on your CC in the last day or two use Revolut?

I got a notification last night that the transaction was reverted

frash

BullBauld wrote: »

Got 2 separate deliveries last Friday only a few days after ordering.

Delighted with it.

If this is true then there seems to be no system to it
I ordered 2 orders on the Monday first thing & have heard nothing since.

I only joined HH on the 2nd order & that's stuck at processing.
I've no way of knowing the status of the first.

Hopefully the reports from the people who rang are correct and they'll get through the backlog this week

Movie Maestro

5 items ordered totaling €96, payment reverted back to my revolut this morning

shanec1928

Rowley Birkin QC wrote: »

Did anyone who received a dispatch notification and recharge on your CC in the last day or two use Revolut?

I got a notification last night that the transaction was reverted

its probably gone past 7 days since you placed the order, the money will come out again. its just more noticeable on revoult as you get notifications on it, happens a good bit.

sydthebeat

rob316 wrote: »

I don't know how your card can be charged again without you knowing.

Just on this, my wife bought something the other week, checked her bank to see the transaction went through....no problem

Check again about five days later to see a new transaction from the same company, for the same amount was put through.

Rang the company who said as follows :
"we put through a transaction when the order comes in, to make sure there's money in the account... Then we refund that transaction.... And don't put through the actual transaction until the delivery goes out"

I couldn't believe what I was hearing, but that's what they said.

So there's must be some facility for some companies to go in twice to your account.

Have they permission to hold your card details and cvc for so long I wonder??

Telly

sydthebeat wrote: »

Just on this, my wife bought something the other week, checked her bank to see the transaction went through....no problem

Check again about five days later to see a new transaction from the same company, for the same amount was put through.

Rang the company who said as follows :
"we put through a transaction when the order comes in, to make sure there's money in the account... Then we refund that transaction.... And don't put through the actual transaction until the delivery goes out"

I couldn't believe what I was hearing, but that's what they said.

So there's must be some facility for some companies to go in twice to your account.

Have they permission to hold your card details and cvc for so long I wonder??

Harvey Norman did this with me a couple of weeks ago.

Rodney Bathgate

Rowley Birkin QC wrote: »

Did anyone who received a dispatch notification and recharge on your CC in the last day or two use Revolut?

I got a notification last night that the transaction was reverted

Yes, but that is standard practice if the payment wasn’t claimed by the merchant within 8 or 9 or so days. Happens with Amazon / Lego etc if you order something and it doesn’t ship for a couple of weeks.

They can usually resubmit the transaction when the order is filled without any issues.

dmn22

Dispatch email received there for 3 items. Money was reverted back to my account yesterday but expecting it to be taken again soon.

youcancallmeal

I just got an email for the shipment of my 2 item order. The payment was reverted yesterday and there is actually no pending charges on my credit card from Helly Hansen at the moment

jayjbe

Good news. Just got shipping confirmation of one order. 7 items. I have 2 orders in total.

Fair do's to HH for honoring the orders. Will be a regular customer in future.

Cetyl Palmitate

Cetyl Palmitate wrote: »

Transaction cancelled. Oh well

Initial order put in Sunday 17. Money pending until Monday 25 when Transaction dropped from my account.
Just now got an order shipped mail with tracking link. Account has not been charged again but I presume that is just a delay in online banking update.

5 item order so looks like they are honouring orders but are delayed quite a bit.

[Deleted User]

Just got an email for shipment of my 3 items. Funds had not been taken from my account and were returned on Monday. I'm sure they'll charge the card again now.

digiman

Just got an email notifying me that my offer has shipped. 7 items ordered, original value just over €500, so almost a €300 saving!! Thanks OP and fair play to HH for honouring the order

ILikeBoats

Also just got my shipping mail.
No money taken from account however

blackplum123

My money was returned to my account too . Just received email this minute that the 2 items I ordered has shipped.:)

blackplum123

I think all orders will be fulfilled

Ro101

Hi

I ordered last Sunday the money was returned mid week to my account and payment disappeared, but my order 8 items is out for delivery today and the payment just got taken.

It looks they are honouring all orders so nothing to panic about just keep the money in your account !

Excellent work from HH

Ishmael

SteM wrote: »

Has anyone received an order with more than one item in it?

Got email this morning that order with 4 items has shipped.

tphase

as above, pending transaction disappeared from my account on Monday but got email that my order has been dispatched 40 minutes ago.

Telly

I had to ring them this morning about exchanging my jacket for a diff size and he said they were really busy with the promotion from last week so i'd say they are filling all orders. I'm getting my exchange at the discount price. Thought they'd charge the full cause the code wasnt for us.

Vologda69

Two large orders. Both shipped today with discount applied. :-)

jonnyatomic

Order has been shipped today, money not taken back out of my account yet..

tphase

jonnyatomic wrote: »

...money not taken back out of my account yet..

might turn out to be a be a really cheap deal:rolleyes: