EPH Ember

rameire wrote: »

EPH replied.
They applied an update.
Usually this takes a couple of hours.
But due to Covid, the update can take up to 7 days to apply.
so it will be back up and running soon.
Just need Google to dot the t's and cross the i's and press the any key.

Kinda crazy that the app is removed from the play store though?

rameire

Pique wrote: »

Well that's not a good sign!!

EPH replied.
They applied an update.
Usually this takes a couple of hours.
But due to Covid, the update can take up to 7 days to apply.
so it will be back up and running soon.
Just need Google to dot the t's and cross the i's and press the any key.

Pique

rameire wrote: »

I have sent them a message on their website.
The links on their website to the app are also dead links.

Well that's not a good sign!!

rameire

Ush1 wrote: »

Is the app gone from the Android Play Store?

I have sent them a message on their website.
The links on their website to the app are also dead links.

Is the app gone from the Android Play Store?

stamjoe

The_B_Man wrote: »

I have an R37-hw with a couple of CM2S, for upstairs and downstairs.
What do I need to be able to use Ember? Do I need to replace everything? I have a feeling I do...
Cheers

Yes.

The_B_Man

I have an R37-hw with a couple of CM2S, for upstairs and downstairs.
What do I need to be able to use Ember? Do I need to replace everything? I have a feeling I do...
Cheers

RedSteve

The water tanks comes with the EPH motorised valves connected. Are they compatible with other systems or would they need to be totally removed and replaced if I wanted to go with another system? Thanks for the help tho lads.

Pique

RedSteve wrote: »

Reading thru the thread it doesn’t sound too reliable.
Would I be better off swapping the system out before we get moved in?

It's fairly reliable, but has had some downtime in the last year.

I wouldn't upgrade to the smart stats and gateway if I was you though. It's €100+ just for the wifi gateway!!

There are better systems out there which allow different temps at different times for each zone. This is long overdue in Ember and there seems to be no plans to add the functionality.

I'd get something that is supported better, with smart TRVs and the temp/time functionality. Most other smart heating also have Siri/Alexa/Google Home support if you're into that stuff.

RedSteve wrote: »

I’m buying a house and they have the Ember PS installed, but just dumb thermostats around the house.
Is it possible for me to swap them out for their smart stats?
And instal the gateway myself?
Is the system HomeKit compatible too?
The website doesn’t give much information.

Reading thru the thread it doesn’t sound too reliable.
Would I be better off swapping the system out before we get moved in?

As a basic system it's reliable. The remote connectivity had had a couple of outages but the normal timers / thermostats will continue to work

RedSteve

I’m buying a house and they have the Ember PS installed, but just dumb thermostats around the house.
Is it possible for me to swap them out for their smart stats?
And instal the gateway myself?
Is the system HomeKit compatible too?
The website doesn’t give much information.

Reading thru the thread it doesn’t sound too reliable.
Would I be better off swapping the system out before we get moved in?

NabyLadistheman

Hi guys just a query really. I have a 4 zone system at the moment so getting the wireless programmer & gateway to start with. Just wondering am I as well to get the room thermostats & cylinder thermostat form the get-go or will it work sufficiently without?

Páid wrote: »

I noticed that there is an Alexa skill now for Ember. I enabled it, authorised my account by providing the Ember login but Alexa doesn't find any devices.

Anyone get this working?

https://www.amazon.com/EPH-Controls-EMBER-Thermostats/dp/B0814YV22G/ref=sr_1_1?keywords=Ember&qid=1574263577&s=digital-skills&sr=1-1

based on posts from earlier in the thread this might only be for people using their new thermostat

Páid wrote: »

I noticed that there is an Alexa skill now for Ember. I enabled it, authorised my account by providing the Ember login but Alexa doesn't find any devices.

Anyone get this working?

https://www.amazon.com/EPH-Controls-EMBER-Thermostats/dp/B0814YV22G/ref=sr_1_1?keywords=Ember&qid=1574263577&s=digital-skills&sr=1-1

Good to see this is coming, I've a Google Home not an Echo so can't try it unfortunately. I noticed you can sign up for beta versions of the Android Ember app in the Play Store now, so maybe a beta version of the app supports this.

Páid

I noticed that there is an Alexa skill now for Ember. I enabled it, authorised my account by providing the Ember login but Alexa doesn't find any devices.

Anyone get this working?

https://www.amazon.com/EPH-Controls-EMBER-Thermostats/dp/B0814YV22G/ref=sr_1_1?keywords=Ember&qid=1574263577&s=digital-skills&sr=1-1

AnthonyOD1987 wrote: »

However I am noticing lately that if have the set the thermos in the sitting room to give heat, and even when the fire symbol is on, the rads don't heat up. also if we have the thermostat on in the sitting room to give heat and then switch the bedroom thermostat on to give heat, it nearly cuts the heat going to the downstairs zone.

The first problem sounds like your motorised zone valve may not be opening, or, more likely, that you have a TRV on the radiators that's set to cut out at too low a room temp. With the second issue its normal when you have one zone heating and then turn on the second zone that the water temp in the rads in the first zone will be cooler for maybe up to 10 or 15 mins, as the boiler now has to heat all the cold water in the 2nd zones rads as well. If they (downstairs rads) don't ever get back to the correct temperature though it may be that the boiler is undersized, or again that the TRVs on the downstairs rads are kicking in early to shut down the rads as they hit their set temp, which may be lower than the thermostats target temp.

seanvox

We mostly just use the app for boosts and changes to the schedule, next we would boost off the controller and lastly we would boost from the thermostats (but very rarely).

I would recommend contacting EPH directly, they've got back to me really quickly the few times I've had a question.

AnthonyOD1987

Sorry to crash the thread!! Recently moved into a new build that has a R27 HW programmer and 2 CDT2 thermostats ( 1 in sitting room, 1 in the main bedroom upstairs.

The builder when showing us how to use it suggested we leave the programmer constantly to "ON" for the 2 zones and control the temperature via the thermostat which works fine for the most part.

However I am noticing lately that if have the set the thermos in the sitting room to give heat, and even when the fire symbol is on, the rads don't heat up. also if we have the thermostat on in the sitting room to give heat and then switch the bedroom thermostat on to give heat, it nearly cuts the heat going to the downstairs zone.

anyone any ideas is this 1) normal and if not normal what the issues could be? could it be a thermostat issue? do most people have the controller on a timer or just control the heat via the thermostats?

any help would be great before i call someone to come take a look

mneylon

AnneRyan wrote: »

Anybody having problems with ember app since the update. Have re-set router, re-paired gateway and RF controller but nothing seems to re start it. App on phone looks perfect and allows me to boost upstairs and downstairs and shows On for 2hrs etc. BUT it's not coming on. Shows in activity log as well. They now say my phone Samsung J6+ may not be compatible?? Not old phone and widely sold in Ireland.
Any suggestions before I smash it! The Ember that is!

I had a couple of issues and managed to get them all resolved with help from their customer service / technical support team.

AnneRyan

Anybody having problems with ember app since the update. Have re-set router, re-paired gateway and RF controller but nothing seems to re start it. App on phone looks perfect and allows me to boost upstairs and downstairs and shows On for 2hrs etc. BUT it's not coming on. Shows in activity log as well. They now say my phone Samsung J6+ may not be compatible?? Not old phone and widely sold in Ireland.
Any suggestions before I smash it! The Ember that is!

KingCong wrote: »

Anybody having to re-add their home to their app after the update? From the demo's it looks to be better laid out but there's little to no new features for the 'PS' Home. Interestingly the new 'TS' thermostat (link) they look to be launching supports different temps at different times, looks like those of us with the programmer combi packs won't be getting this basic feature.

Their site has a section for RF TRVs now but nothing listed. Would be nice if some of those were added to the system.

Pique

Unless they give a huge discount to owners wanting to 'trade up' that really is a balls, and an insult.

Ush1 wrote: »

Judging by a Facebook comment, only the TS may get voice integration in the future. Hope that it's not the case.

Saw the same comment, if true its treating their existing customers very badly.

KingCong wrote: »

Anybody having to re-add their home to their app after the update? From the demo's it looks to be better laid out but there's little to no new features for the 'PS' Home. Interestingly the new 'TS' thermostat (link) they look to be launching supports different temps at different times, looks like those of us with the programmer combi packs won't be getting this basic feature.

Judging by a Facebook comment, only the TS may get voice integration in the future. Hope that it's not the case.

Anybody having to re-add their home to their app after the update? From the demo's it looks to be better laid out but there's little to no new features for the 'PS' Home. Interestingly the new 'TS' thermostat (link) they look to be launching supports different temps at different times, looks like those of us with the programmer combi packs won't be getting this basic feature.

dar_cool

Yes definitely is more slick and looks alot better. Doesn't look like any integration has been added which is disappointing

LizardKing

app looks better , and faster , no crashes so far.

not sure if any new features were added apart from temp having .5 option instead of rounded up full integers only

Yep got the email. Well knock me down with a feather!

If they introduce Google home integration I'll be very happy.