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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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SteW98

eiei0 wrote: »

Hi All

Not sure if this is the right place but someone might know, I have 2 packages I'm waiting for that I believe will be coming via An Post,

One is from Australia and is over a month since it has been posted, tracking shows nothing since it supposedly left there at the start of April,

2nd is a long >1.5m package from Serbia that is 4 week since it was shipped and again hasn't updated since it left there,

I have been in touch with An Post and they just said they don't see them on the system,

How can I find out if the are actually here in Ireland just waiting to be processed, is there that much of a back log?

Thanks

In the same boat, have a parcel coming from Australia, shipped out on the 30th of March and has not seen an update since then.

Have been in touch with AusPost who shipped it and they've advised up to 4 week delays on top of regular shipping time I believe.

Class MayDresser

Waiting on a package from Norway since March 26th, Tracking no. says it has left Oslo only on April 22nd. Looks like I'll be waiting another while for delivery, but how does one know An Post actually have received it? Annoying to say the least.

enniscorthy

Smyths toy shop now stopping all online orders due to massive amount of complaints they are receiving due to an post delay

SPDUB

GooglePlus wrote: »

Is national post operating as normal?

Had a bank card sent from my "home home" address to me on Friday but no sign of it yet.

They're usual on the button, so god knows what happened.

If they didn't put new stamp on it to re direct it to your current address then it was likely returned to sender for no postage

[Deleted User]

An Post will take the items but not scan them into their system so they can be waiting around "in limbo" in a warehouse somewhere.

it's a passive aggressive policy that is highly annoying!

Marlow

Class MayDresser wrote: »

Waiting on a package from Norway since March 26th, Tracking no. says it has left Oslo only on April 22nd. Looks like I'll be waiting another while for delivery, but how does one know An Post actually have received it? Annoying to say the least.

I have one from the US, that I'm waiting since March. USPS say it left Chicago on March 22nd.

Other parcels arrive no bother. It really is down to which post org it originated with and where it hits An Post.

An Post usually delivers within 24 hours of the parcel showing up on their tracking. And I'm getting parcels nearly every day.

DPD is much worse. They have been sitting on a parcel of mine for a week now in a depot only 20km from my home. Rang them 3 times. Waiting times of up to 2 hours to speak to somebody and all you get is excuses.

/M

gerard2210

Mail and parcels are delayed overseas. Nothing from or to Australia since the virus hit Australia. Parcels only being sent to U.S.A, U.K and 6 or 7 E.U countries.

ED E

Pick a retailer outside EU, order two items one to PM and one direct. Watch RM destroy AP by weeks.

Small packet mail is a loss to AP so they do everything in their power to discourage it.

Xertz

enniscorthy wrote: »

Smyths toy shop now stopping all online orders due to massive amount of complaints they are receiving due to an post delay

That’s kind of a weird thing to do in the present circumstances, given it’s the only way of doing business.

I’ve had absolutely no issues with national post from either the An Post or the courriers.

Amazon packages are are also arriving very promptly from the U.K.

I’ve ordered a good few items (way more than I normally would) from Irish retailers and much of that had gone by An Post or Fastway and I’ve had no issues at all.

National mail seems to be working fine too for letters. No issues.

I’ve had items arrive from China too in reasonable time.

One item from the US hasn’t arrived at all.

I sent an item to Spain though with some paperwork to a university colleague and it took almost 6 weeks, but the delay was beyond Ireland.

It’s all a bit unpredictable but I wouldn’t think the delays are in Ireland tbh.

It wouldn’t make any sense for An Post to delay inbound packages for example.

There could possibly have been some glitches as they were implementing social distancing protocols in sorting centres but, when you consider that most of the work they do doesn’t involve close contact anyway, I can’t see how it was that challenging.

I’m sure Customs were able to adapt their work too. Very little of it would involve working in close quarters with others. They may have had to rearrange offices, obtain PPE and so on though which may have taken a bit of time.

[Deleted User]

An Post personally sent me this email a couple of years ago in reply to a query which basically says that their target is 3 to 4 weeks after it arrives to Ireland for delivering stuff from China

whiterebel

ED E wrote: »

Pick a retailer outside EU, order two items one to PM and one direct. Watch RM destroy AP by weeks.

Small packet mail is a loss to AP so they do everything in their power to discourage it.

I've a parcel sitting with RM in LANGLEY HWDC since 20th April. Just about to cancel it now, as Amazon suggested.

whiterebel

glasso wrote: »

An Post personally sent me this email a couple of years ago in reply to a query which basically says that their target is 3 to 4 weeks after it arrives to Ireland for delivering stuff from China

Would you mind putting that up every couple of weeks, Glasso, its very handy.:P

SPDUB

ED E wrote: »

Small packet mail is a loss to AP so they do everything in their power to discourage it.

Small packet mail from China is a loss for anyone which is why a new regime is coming in

https://www.supplychaindive.com/news/upu-postal-rate-change/564615/

ED E

whiterebel wrote: »

I've a parcel sitting with RM in LANGLEY HWDC since 20th April. Just about to cancel it now, as Amazon suggested.

An exception, most of the time the UK reroute is a slamdunk.

SPDUB wrote: »

Small packet mail from China is a loss for anyone which is why a new regime is coming in

https://www.supplychaindive.com/news/upu-postal-rate-change/564615/

Glad they're fixing it, or semi fixing it. Wonder if itll be enough to get a reasonable SL out of AP for it though.

Phil.x

I bought a tv from a shop in carlow mid April, from the tracking details it arrived in Dublin 12 sorting office the next day and is still there today, the worrying part is Dublin12 said it's now in Dublin15 sorting office and when contacted they said it's not here and when told what it was he said its definitely in Dublin12 and probably under a ton of boxes and to phone them again.

reddev75

BuyersRemorse wrote: »

I'm waiting on 2 items. One left Germany on 26th March but there's no sign of the tracking number turning up here. The other left lisbon on the 14th April and there's nothing been updated since. I actually went to my local An post collection office and was told that they're barely getting any registered items coming through the system. I've had unregistered post arrive from the UK and Germany though with no delays.

Hi.im in the very same boat as you,except mine left the U.K a day later than yours on the 26th of MARCH.
There has been no update since.
They cant all be lost??

[Deleted User]

SPDUB wrote: »

Small packet mail from China is a loss for anyone which is why a new regime is coming in

https://www.supplychaindive.com/news/upu-postal-rate-change/564615/

the end of the cheap tack from China is nigh then.

suits Trump's agenda for one!

SPDUB

Phil.x wrote: »

I bought a tv from a shop in carlow mid April, from the tracking details it arrived in Dublin 12 sorting office the next day and is still there today, the worrying part is Dublin12 said it's now in Dublin15 sorting office and when contacted they said it's not here and when told what it was he said its definitely in Dublin12 and probably under a ton of boxes and to phone them again.

Is it definitely in the Delivery office in crumlin village or do they mean the Parcel Hub in Dublin 12 which is not the same location .

I know someone there who says they get people calling to them a few times a week making that mistake .

Phil.x

SPDUB wrote: »

Is it definitely in the Delivery office in crumlin village or do they mean the Parcel Hub in Dublin 12 which is not the same location .

I know someone there who says they get people calling to them a few times a week making that mistake .

It says the parcel hub dublin 12.

enniscorthy

whats the latest with getting packages from USA

maki

whiterebel wrote: »

I've a parcel sitting with RM in LANGLEY HWDC since 20th April. Just about to cancel it now, as Amazon suggested.

Same with me. Stuck in Langley for over a week now. "Your item is being prepared for dispatch overseas".

[Deleted User]

maki wrote: »

Same with me. Stuck in Langley for over a week now. "Your item is being prepared for dispatch overseas".

I would assume that a lot / most of air freight Ire - Uk and vice versa was going on passenger flights ....

enniscorthy

Any update with parcels from America

whiterebel

enniscorthy wrote: »

Any update with parcels from America

What kind of update are you looking for? Your questions aren't very specific.

eiei0

None of mine have moved yet it's so annoying ðŸ˜¡

What's the story with looking for a charge back on PayPal?? Let the supplier fight it out with the postage company it's not my fault, I didn't get what I paid for in a reasonable time frame so there contract with me should be null and void??

Wing126

Who should I believe, An Post or the tracking details I have from USPS?

I'm expecting a package from the US and the latest update from my USPS tracking says that my package left Dublin Airport on Friday morning.

Rang An Post this morning because there's been no update on USPS side since and I can't find anything with An Post tracking, the rep on the phone took my tracking number and then came back saying "Oh yeah, i can see it left New York on Thursday." - When I asked about the latest update saying that the item left Dublin Airport on Friday morning, she then said "Oh no, I don't know what that's about, it left New York on Thursday, there's no chance it would be in the country yet".

So bit confused. I'd understand if she said "It could be in our warehouse waiting to be scanned" but she actually said there's no chance that it would be in the country yet, so I'm a bit lost.

Any idea?

Phil.x

Got a call back today from an post saying they looked everywhere and asked couriers they use about my missing 43inch tv, it's gone, call the shop and tell them, case closed.

Sticky fingers from the new staff I say.

enniscorthy

Wing126 wrote: »

Who should I believe, An Post or the tracking details I have from USPS?

I'm expecting a package from the US and the latest update from my USPS tracking says that my package left Dublin Airport on Friday morning.

Rang An Post this morning because there's been no update on USPS side since and I can't find anything with An Post tracking, the rep on the phone took my tracking number and then came back saying "Oh yeah, i can see it left New York on Thursday." - When I asked about the latest update saying that the item left Dublin Airport on Friday morning, she then said "Oh no, I don't know what that's about, it left New York on Thursday, there's no chance it would be in the country yet".

So bit confused. I'd understand if she said "It could be in our warehouse waiting to be scanned" but she actually said there's no chance that it would be in the country yet, so I'm a bit lost.

Any idea?

you and me both mate

we getting the run around i think

enniscorthy

Phil.x wrote: »

Got a call back today from an post saying they looked everywhere and asked couriers they use about my missing 43inch tv, it's gone, call the shop and tell them, case closed.

Sticky fingers from the new staff I say.

starting to think it myself

ebbsy

Long_Wave wrote: »

An post are operating as normal, if they had your parcels, you'd have them in a day or two but delays are obviously happening overseas due to cancelled flights etc.

Yep.

An post are doing a good job.

The delays are coming from further afield. I've had a few things delivered from abroad and it's taking ages to get to An Post.