NSAman wrote: » Ok the line to next door, comes directly in front of the house from next door. It literally crosses my property. the pole itself is less and 30 meters from the house. the pole has one of those Black boxes on it.
alec76 wrote: » So you were waiting since August and all you need is to do ducting from that poll to your house ? Why wouldn’t you pay someone to do ducting ? It is your property ,not public. Couldn’t you just go with overhead install without ducting altogether ?
NSAman wrote: » Have a question. How long should I have to wait to get Openeir to solve a “ducting issue” Ordered last August, pushed to November, then December, then january, then March, now august of this year. houses on both sides have FTTH and I am wondering if this is unusual?
Gonzo wrote: » Looks like Eir wants to phase out it's 150 offering as that will be the only plan without any price decrease.https://www.independent.ie/business/technology/broadband-prices-for-homes-and-businesses-to-fall-as-eir-cuts-charges-39147623.html
north_cork wrote: » Hi. I'm in North Cork and our village was included in Eir's rural FTTH rollout. Works putting fibre on poles, DPs, putting in cabs (exchange previously not broadband-enabled) etc. started in March last year and progressed in dribs and drabs into January of this year. Our house - and all the houses in our estate were on the, "Blue lines". On April 1st (aha) the area was *finally* passed for fibre. Needless to say, we all piled on to order; the fixed wireless and LTE operators currently servicing the area are buckling under the weight of the extra traffic. When those of us in the estate checked the Eir website and placed our order, we were told we could get broadband of up to ~100mbps as we were FTTC rather than full fat fibre. Beggars can't be choosers so grand. What follows is a catalogue of confusion and levels of left/right hand communication best associated with a foggy night in a cave. Several of us were booked in for a visit from KN on the same day to get us sorted. The day before, some of us received calls from Eir cancelling our orders and informing us we couldn't receive the product, just as others were getting calls from KN to confirm visits (seriously - two of us were on calls simultaneously!). Everyone waited to see how I'd get on as I was the first on the list to be visited. The KN lad called and immediately could tell something wasn't right. After a quick trip up to the cab, his basic story is that the necessary equipment at the exchange to allow the legacy copper system to, "talk" to the new fibre one was not in place and therefore we were goosed until that was sorted. His impression was that this would not happen in a timescale measured by days or weeks... Meanwhile, my neighbours started getting calls telling them that they *could* in fact order, even after they told Eir's CS people what had transpired with me. Yet more KN visits were arranged; all ended in failure. Needless to say, I got in touch with Eir to see if they could tell me what was going on. They could not (despite being able to see the engineer's report), beyond passing my report up the line to OpenEir. I also received a call cancelling my order and this chap swore up and down it was FTTH we would be getting, not FTTC but that it would be about two months. That's more or less where things stand now. Half the village (those running off the poles, mostly) is tripping the light fantastic with fibre while the other half (mostly ducted, early-mid 00s estates) are still waiting. I guess my question is, do any of you knowledgeable folks have any experience with this sort of caffling or any sort of idea what might be going on here? Thanks in advance. TL:DR - Area passed for fibre. Based on visits from KN, half the area can't get even FTTC due to (according to KN) missing kit at the cabinet/exchange, despite passing line checks. Much confusion as to even *what* we are getting and no real sense of when.
babi-hrse wrote: » Sounds like the DSLAM hasn't been installed or there's no links at exchange to bring traffic to it. Orders being cancelled by provider rather than being rescheduled or on hold means any notes the tech sent back will get binned in effect it won't record that he even showed up checked found an issue and reported on it. I've showed up to jobs and been told I'm the 3rd person out to them when the job note shows nobody else has ever been at it.
Gonzo wrote: » Eir was supposed to introduce a 500mbps profile today and so far nothing, still on 300. No signs of a 500 plan on their website either. Just wondering was their plan to roll this out today stopped due to the current crisis?
medoc wrote: » Digiweb have the 500 on their page now. I’m on the 300mb with Digiweb at the moment. I wonder is it an automatic upgrade or would I need to Re contract.https://digiweb.ie/ultrafast-ftth-broadband/
Gonzo wrote: » I dunno if this has been mentioned before but: Eir is reducing the rate it charges other operators by €5 per month for its fastest fibre broadband. Hopefully the customer will notice a decrease in price across all packages by the summer. The price cuts are scheduled for July 1. Eir is also reducing the 'wholesale' charge to rival retailers to connect customers up to its lines, bringing the cost down from €170 to €100. The price cuts will see Eir's wholesale charge fall by €5 per month on its 300Mbs and 500Mbs services, putting them in the same monthly wholesale price bracket (€23.50 excluding Vat) as Eir's 150Mbs wholesale service, whose price is unchanged. Eir's top-tier 1Gbps service is also reduced by €5 from €33.50 to €28.50 (excluding Vat). Looks like Eir wants to phase out it's 150 offering as that will be the only plan without any price decrease.https://www.independent.ie/business/technology/broadband-prices-for-homes-and-businesses-to-fall-as-eir-cuts-charges-39147623.html
limktime wrote: » I recently signed up to 150Mbs. Reading this, am I right in thinking that I'll be bumped to 500Mbs at some point?
Gonzo wrote: » Sadly I think this has been a missed opportunity to boost the upload speeds of all 3 plans to more closely match Siro's upload speeds but this didn't happen.
limnam wrote: » You sound in a mad panic for the other 200mb are you struggling?
MBSnr wrote: » I'm in the same boat but was waiting on someone to do it first... ! Working from home so can't be without the internet..... EDIT: Spoke with them on chat - They said "We will plan to upgrade customers to 500Mbps profile very soon". So sounds like it'll be automatic at some point. Probably requires a plan to be put together and then a phased profile upgrade rollout - however long that takes. Nice to have though
oscarBravo wrote: » Pretty sure SIRO's upload speeds are reducing from July, so it's going the other way.
Gonzo wrote: » really? Why would they reduce the upload speeds?
Dermobrickie wrote: » Just having a look on the fiber roll out map, I am about a mile up a back road but the line comes up about 500m. The house across the road has a yellow envelope what those this mean? My house is in the field with the arrow not on the map yet.
daraghwal wrote: » While I know my neighbour is the only one on the closest DP to me and there are slots available, that DP is nearly 300m from my house as the poles go. There is a perfect pole network between me and that DP though (5 poles and a bit of ducting in the road), but still, nearly 300m? Did the chat rep make a mistake? The order went through and I'm signed up for 150Mb. Has anyone had experience with this? What are my chances? Now that the order is gone through do they definitely have to supply me one way or the other? I also gave them my UAN and phone number to change that over from my current supplier but the UAN doesn't come up on the eir account that's currently being set up. Could I be in luck? Or will an engineer take one look at the place and tell me there's no chance?
A+-Guru wrote: » I think it's possible up to 500m overhead on poles..
shaveAbullock wrote: » 300m, I very much doubt an installer will comfortable using that much drop cable and just stringing it up on poles. Those slots need to remain open for the listed house if they decide to order even several years from now. The order will be rejected and you will continue to get the service from your current provider. They have no obligation to provide you with a service that they are unable to just because a member of staff made an administration error.
