Killian Swift Pail wrote: I did, it was the 14th when I received my sim. The bill is for the full amount though. On chat, they never said anything about it being pro rata.
Gooser14 wrote: » I think you will find that the 9.99 billed amount is for the current month and not the month you received the SIM. Outside bundle charges, if any, will be for the previous month. My latest bill shows a SIM charge of 9.99 for the period 1 to 31 Nov.
Aquos76 wrote: » Christ, if people are not happy with unlimited calls and texts plus 80gb of data for 9.99 per month, then simple go back to Three or whoever you went to GoMo from and pay much more. I really don't get people whinging over this data cap.
cencglob wrote: » People are complaining because their advertising clearly states that the product is unlimited, that's a lie there is an 80BG cap before it becomes unusable, people don't like being lied to. Gomo/Eir should just be honest and advertise 80Gb allowance not unlimited. Having to read the fine print just to find out that they use "alternative facts" to get away with a lie in advertising is not right and is done to dupe people into believing they are getting the same as, say 3 who do offer unlimited for little more.
kippy wrote: » One person is complaining.
kippy wrote: » One person is complaining. Have you started taking action against GoMo yet? What's your end game requirement? Them to advertise as 80 gig data?
Killian Swift Pail wrote: This is what I thought. I might have received my sim in the 14th but I'm paying for the full month.
Gooser14 wrote: » So you got your SIM on 14 Nov and you are now being billed for 1 to 31 Dec. If that is the case how are you being billed for the full month of Nov? The 9.99 you paid when you placed your ordered was a charge for the SIM and not the monthly rental charge. See my correction to my earlier post.
Mechatronical wrote: » I also have had this. Installed SIM on 9th Nov, on 27th used 100% of monthly fair use allowance. Use the hotspot at home to watch Netflix and check work emails (no downloading) and just checked my usage on and it says 16GB used, which is nowhere near the limit. Was a bit suspicious of GOMO as they are backed by Eir who me and my family have had many issues with before but the 10 euro a month deal was too hard to resist. Contacted them so will see what they say.
Mechatronical wrote: » Messaged them today on the chat option on phone. So I used 65GB (which my mobile doesn't show but not going to argue with them about that). When I asked why my internet got limited to unusable (takes 2 mins to load an internet page) when their fair usage policy states 80GB they immediately asked for 7 different details off me (bit over the top but grand). Basically said because I activated in middle of the month that they had already taken a percentage of my usage from me (as in because I started on 9th November and billing is from 1st-31st of each month I had already used 30% of my fair usage). To me this makes no sense but I could be wrong, it seems very unfair to take 30% of my fair usage from me because I installed my SIM on a certain date, I would have assumed they had a better way of tracking that per individual (seems a blanket system). Another point to note was the customer service rep said oh it must have been cause you used too much data in small amount of time, when I asked the rep to point out in my contract where this was he was unable to show me and changed the subject (now there may be such a term in my contract but the rep was unable to show me this). Another thing was the chat app option wouldn't show on my laptop (but it might be my browser), but did on my phone. Last thing to mention was when I wanted to ask if the fair use limit is a blanket monthly limit (based on above explanation that I had 30% of my fair usage removed because I inserted SIM on 9th November) I got pop up saying " you have not responded in a long time" etc, first time I got one after 2 mins, towards end of conversation I got one after less then a minute and the last one of these messages less then 30 seconds after my last response and then the rep closed window before I could respond. Basically its very similar to Eir tactics and how they dealt with me and my family in the past, the vague details, the asking for 7/8 details when you ask them a hard question (where 3 only required name/address/DOB) and the closing of the chat window very quickly by the rep is all stuff we experienced before. As one poster said they wrap it up as a great deal (which Eir are very good at doing) but underneath its still Eir. Stumbled upon a page that reviewed there customer service and its already grim reading (over 70% rating as terrible).If they pull the same stunt again ill be going back to 3, would rather pay the extra 20 quid a month for none of the BS of dealing with Eir… I mean GOMO.
Lissavane wrote: » I empathise but 3 is not all sunshine and roses either.
_Kaiser_ wrote: » Or get an upgraded package, or ideally fixed line broadband if that sort of usage is a regular requirement.
Patchin wrote: » Gomo are right to throttle at 80 gigs
Bambaata wrote: » Is data speed all that great for everyone?
Tasfasdf wrote: » Downloading ultra hd porn
ibmyself wrote: » Regarding Data: My Experience is you will be slowed down when you have used between 50 and 60GB's of data not 80GB as advertised. And by 'slowed down' they mean completely crippled to 25Kb/s at best. Also they seem to be slowing the sending of the sim so you can't cancel within your cooling off period, it's already passed by the time you get the sim!
tinofapples wrote: How likely is one to reach these levels with normal use of a household? A bit of Netflix 2 kids although one of them uses their own sim. I have one of these sims in a huawei b315 for a few weeks now and throttling is the only answer I can come up with, I run a speedtest on the sim in the router I get 0.3mbps up and and down I run a speedtest on my phone on 4g (also a GOMO sim) from the very same spot in the house I get 19.9down and 4.5 up
Bif wrote: » Do GOMo charge extra if you exceed 80gb of data usage and if so how much do they charge? Thanks.
kippy wrote: » No, They throttle the connection to an almost unusable speed.
drunkmonkey wrote: » Does anyone know if a gomo sim will work in a pre pay eir broadband device without unlocking it?
