One More Toy wrote: » Hi all I'm just wondering if anyone has had any experience of a parcel motel locker not opening?ive contacted their support email as they don't seem to have a phone number. Raging as I went out of my way to collect it
o1s1n wrote: » Do you have a credit card set up on the account to automatically deduct payments? If so it might be worth removing it until the issue is resolved.
Atlantic Dawn wrote: » Are you sure you are at the right storage location, could there be 2 in the town you are in and you are at the wrong one?
whomitconcerns wrote: » Interesting bargain!
One More Toy wrote: » No I can hear the locker door trying to open, they are now aware of the issue and are going to sort it. Thanks for the number guys. I'm dying of a flu and on mobile so had difficulty finding one. Much appreciated
Quackster wrote: » This is it in a nutshell. If I was getting a delivery I wouldn't be home to collect, I'd contact the courier company delivering it to have them hold it at their local depot for me to collect it there. Makes no sense having one courier company deliver to the depot of another courier company for collection at extra expense.
Captain Flaps wrote: » Vaguely on topic, but I recently ordered something off Next which was due to be delivered by Nightline, they sent a text saying if I wasn't home I could redirect it to my PM, which I did, and it worked well (though I did have to wait an extra 2 days after expected delivery date for it to pop up ready for collection)
Onity wrote: » Make sure you keep checking with them every few days OP! They'll add credit to your account if you ask so that you're not paying a delivery charge again. On a side note, the same thing happened to me in April this year. The locker door was jammed and was told they'd get someone out to fix it. Took FIVE WEEKS (the last two of which were spent forwarding old tickets to their support desk, submitting a new one daily, phoning them and tweeting them daily) before they finally told me via DM on Twitter that "a claim has been approved for you" i.e. a refund for my parcel. They never told me what happened to it or the door ...Fast forward to July and I get a text on my phone late at night saying I had a parcel ready for collection, despite not having ordering anything. I go over the next day and lo and behold it was my flippin parcel from April!! No explanation, nothing! At least it meant my item was free in the end.. only had to wait four months for it! :rolleyes: :rolleyes:
Limerick man wrote: » Want to order food supplements (COD liver oil) from Amazon and they won’t deliver because the item is restricted or some crap. Does anyone know if there’ll be an issue using it through PM?
JG009 wrote: » Reminder - Parcel motel goes ape**** from now until about the 7th of Jan, sh1t will go missing, sh1t will get delayed, phones will not be answered. Resume shopping in mid Jan and dont be moaning. Happy xmas.
aslamshaun wrote: » Hello I returned a parcel to Samsung Ireland, Dublin 12 using Parcel Motel in last week week. I checked the tracker on PM's website and I can find this: 27/11/2019 22:45:47 DUBLIN Hub In 27/11/2019 17:44:33 PARCEL MOTEL DUBLIN Outbound 27/11/2019 00:26:13 PM Cust Sent 26/11/2019 19:16:16 PM Cust Stored Its been 8 days and the last update is Hub in DUBLIN. I called them up, still no use. The delivery localion is in Dublin 12 that does not need 8 days. Anyone has any idea whats going on? Thanks
One More Toy wrote: » I've no idea but I had a pretty bad experience with pm recently, delayed my package a month. I would ring them, and if they don't sort it in a week ring again and say you want to make a claim for a missing parcel. Only way I got them to do anything was when I raised a claim. Oh and don't contact on twitter as they don't respond
aslamshaun wrote: » Thanks mate for the help. I called them Nightline and they said "It must be somewhere in our warehouse, we need to look for it". I almost lost my cool after hearing this unreasonable excuse. I asked them to deliver it asap. They said they logged a warehouse search for my package and asked me to wait for 48hrs. If I do not hear anythting back, i will ring them back again next monday. Did you finally receive your package? I still do not know why companies like Samsing uses these poor delivery companies as their logistics partner.
One More Toy wrote: » I did - after a month of waiting and only after I said I wanted to raise a claim
aslamshaun wrote: » What are the procedures for opening a claim?
ebayissues wrote: » How does PM handle multiple amazon shipping?
ebayissues wrote: » Any alternative cost effective way to buy multiple items from amazon?
![Photo of [Deleted User]](https://w9.vanillicon.com/v2/9b76d98e114f5400c7df3b751ca1250b.svg)
