E global central

Bawnmore wrote: »

Still waiting on this one. Got a response initially from support, but nothing since after a few follow up emails. It'll be a month tomorrow since the order which is a bit of a pain. I actually wouldn't mind at all if I was kept updated on progress.

Updated to say it's out for delivery today (hopefully). So exactly 1 month from order to delivery.

aFlabbyPanda wrote: »

After getting messed about with Eglobal I tried the same order with E-Infinity and the experience was chalk & cheese. Got regular updates, pictures of the item, DHL tracking, and was less than a week from order to delivery.

Will definitively use them again.

E-Infinity looks good. Their website is nice to use and I've just been hearing good things about their service. I was on their site looking to try use them for the first time to buy a 128gb CF card but they were charging £22 for shipping. That's just a bit crazy for card. I ended up using Amazon because it's worked out the same price. I guess most of the savings are made on more expensive/bigger hardware.

Bawnmore wrote: »

Done - thanks!

Still waiting on this one. Got a response initially from support, but nothing since after a few follow up emails. It'll be a month tomorrow since the order which is a bit of a pain. I actually wouldn't mind at all if I was kept updated on progress.

aFlabbyPanda

After getting messed about with Eglobal I tried the same order with E-Infinity and the experience was chalk & cheese. Got regular updates, pictures of the item, DHL tracking, and was less than a week from order to delivery.

Will definitively use them again.

tedpan wrote: »

Just reply to their order confirmation email. They will get back to you from there.

Done - thanks!

It actually came today! And the tracking seemed very accurate.

So, ordered on December 21st.
Dispatch email on 27th
Arrived today on Jan 2nd.

Not bad for the Christmas period using economy delivery.

That's my second item from EGC both items in the 4 digits price-wise.

Bikerguy

tedpan wrote: »

Just reply to their order confirmation email. They will get back to you from there.

First anout 3 times it will be generic email.... not a person..... they support is absolutely useless.

Bawnmore wrote:

Is there an email address for support? No matter what way I log into their support portal (through gmail, Facebook, directly etc.), as soon as I'm logged in I get a "this page does not exist".

Just reply to their order confirmation email. They will get back to you from there.

Is there an email address for support? No matter what way I log into their support portal (through gmail, Facebook, directly etc.), as soon as I'm logged in I get a "this page does not exist".

Ordered headphones 9th December so probably just that time of year but would give them a nudge if it has a chance of doing anything.

Turquoise Hexagon Sun wrote:

I'd say so, yeah. At the earliest. I hate this wait, I can't stop thinking about it. I need something to distract me.

Definitely, it's the worst thing having to wait for things from Asia. Hope it shows up soon!

tedpan wrote: »

It's all down to the postal service now. This time of year, I'd say it'll be more like the 6th at the earliest

I'd say so, yeah. At the earliest. I hate this wait, I can't stop thinking about it. I need something to distract me.

Turquoise Hexagon Sun wrote:

EDIT: Now the message has changed from "We have your parcel and it's on it's way to you" to "We have your parcel and it's on it's way to our depot."

It's all down to the postal service now. This time of year, I'd say it'll be more like the 6th at the earliest

Just a quick update. Sorry for the double-post but it seems you can't edit posts on this board.

Support actually got back to me yesterday (29th). They just said that my product has despatched.

Then today (30th) it says the courier has received the parcel and "it's on it's way to you."

We'll see how long that takes. I don't expect any deliveries before Friday the 3rd.

Waiting for a parcel as an adult is like being a kid waiting for Santa. It's crazy how often I remind myself and check for updates. It's hard to relax and be patient. Dying for my new toy.

EDIT: Now the message has changed from "We have your parcel and it's on it's way to you" to "We have your parcel and it's on it's way to our depot."

I ordered a camera recently.

21/12/19

Heard nothing back. I expected it would be extra busy at this time of year. But then I got tired of the silence. So I decided to email them as others said after they emailed them, they just got a dispatch email.

And this is precisely what happened. I emailed them, got a response about 8 hours later. It was a confirmation of dispatch and a new tracking number. At least its something. Now this email came through at around 18:00. So thats like 02:00am or there abouts in HK. It also came in to Promotions in Gmail. So, if you are expecting an email, check Spam folders and Promotions folders.

I bought a camera off them before and it was grand. Slow, but fine. I expected delays but it's worth it for the price.

I'll update when I know more.

aFlabbyPanda

aFlabbyPanda wrote: »

Order a Fuji lens on 20-12 and its still showing as 'Processing'. Hoping its just the time of year delaying things however i would have expected it to be shipped by now at least.

well my paypal just got refunded, no email from eglobal or anything.

aFlabbyPanda wrote:

Order a Fuji lens on 20-12 and its still showing as 'Processing'. Hoping its just the time of year delaying things however i would have expected it to be shipped by now at least.

It's the Christmas period, I'm guessing they're waiting for stock. The key is not to expect anything from eglobal, give them 4 weeks and don't bother tracking, it will only stress you out. I'd say mid January at this stage..

aFlabbyPanda

Order a Fuji lens on 20-12 and its still showing as 'Processing'. Hoping its just the time of year delaying things however i would have expected it to be shipped by now at least.

LeoB

twowheelsonly wrote: »

A big thumbs up to E-Infinity for me.

Ordered a Nikon Z6 at 10.pm on Monday night. Mrs rang me at 11 this morning (Friday) to tell me it had arrived. Excellent communication, parcel tracking and new goods as expected.

I'm a fella that would prefer to buy local whenever possible but between camera kit, card and reader there's €400 of a difference, which, especially at this time of the year, was too much to pass up on.

First time buyer with E-Infinity and I couldn't be happier with the service.

Delighted to read this as Im thinking of going full frame camera and someone told me to try them. Great prices.

I will order first week in January.

Bought two OnePlus 7s, (8GB 256GB) for 369e each on Wednesday night, they shipped out today. I'm guessing 6-10 days from here..

Dinarius

Was waiting two weeks for my lens - my last lens from Eglobal arrived within a week.

So, I contacted An Post yesterday and gave them all the details. They said they knew nothing about it.

Then, at 09:00 this morning they delivered it.

Only my second Eglobal purchase. Both lenses. Happy outcome each time.

D.

twowheelsonly

A big thumbs up to E-Infinity for me.

Ordered a Nikon Z6 at 10.pm on Monday night. Mrs rang me at 11 this morning (Friday) to tell me it had arrived. Excellent communication, parcel tracking and new goods as expected.

I'm a fella that would prefer to buy local whenever possible but between camera kit, card and reader there's €400 of a difference, which, especially at this time of the year, was too much to pass up on.

First time buyer with E-Infinity and I couldn't be happier with the service.

gman2k

It seems that linking to eGlobal on HUKD is no longer allowed.

Dinarius

Hogzy wrote: »

Hate to be the bearer of bad news but have a read through the thread. This is a common occurrence with eGlobal. Never order from them if you are in a hurry. You will get delivery eventually but it will take a few weeks. I have placed two orders from them in the past and its taken around 2-3 weeks to get the item delivered. When items are that low a price there is always a catch. The catch here is it takes a while to receive the item. Their customer service is useless too.

Is there 30 day returns policy affected by their tardy deliveries?

Or does the returns policy kick-in after delivery date? I presume so.

Thanks.

D.

spix

tedpan wrote: »

Bet they ordered once, had an issue and then had a rant. Ah well..

Yes I ordered once, got scammed then done research on them. Its easy to think just because you didn't have an issue or didn't notice any issue with your products that they are a reliable seller, they definitely aren't. Without a doubt, alot of their stock is grade items, refurbs and stolen goods which are blacklisted in country of origin. So many similar stories to mine on review sites, way more than there should be to consider this accidental on their part that they sent me something faulty. Their prices (on alot of items) are not low because the items they sell are 'cheaper in china', this is a myth. Not every product passes quality control, what do you think happens with those? You get some honest reselllers who sell them at discounted prices, disclosing the fault, then you get sellers like eglobal who pretend everything is brand new and hope nobody notices anything. Of course like any good scam, there has to be a certain percentage of happy customers to counter all the complaints.

spix

tedpan wrote: »

I've purchased lots over the years with them. Phones are always brand new and sealed. Have you received a refurb/repaired item from them?

I only ever placed one order with them, a global version redmi note 5. It arrived unsealed in a tatty box with a green line down entire left side of screen. Only appears of dark backgrounds and when phone has been turned on for a while so didn't notice it immediately. There was also 2 large black dots on the screen which were hidden under the writing on the factory screen protector so again I missed them initially.

I'm certain they were fully aware of the fault as I bought several global version xaiomi phones before and they were always sealed. But just an FYI, just because something is sealed doesn't mean it is new. Alot of refurbishers reseal the box to trick customers into thinking its new.

Heraldoffreeent wrote:

Same here.

Bet they ordered once, had an issue and then had a rant. Ah well..

Heraldoffreeent

tedpan wrote: »

I've purchased lots over the years with them. Phones are always brand new and sealed. Have you received a refurb/repaired item from them?

Same here.